Rob's Air Conditioning & Heating

Todd V.

I consider them criminals for what they did to me. Fried my entire low voltage circuit destroying tons of electronics right in front of me, and then sent an electrician to say to me he definitely did, but in his report he put that it was a power surge. One that happened exactly when they worked on it, with no rain. The owner wouldn't even agree to just break even because it cost me so much, he said he thinks I had a house of broken electronics lol. It's easy to convince yourself the other person is a fraud when there is money involved I guess. He absolutely will put money before anything else. Stay far away. They even bragged about knowing how to play the BBB, so believe me, they haven't earned a good rating if they still do.

Shaun R.

I wish I read reviews before we hired Robs ac.
This is my BBB complaint .UPDATE - today another company came out and the cleaning the coils had nothing to do with the leak. We would have been out of another $695+ ... ALSO, the response to the complaint below was I used profanity, NOT TRUE, I simply hang up the phone because he wanted to argue and dismiss their wrongdoing . Also , the mentioned the offered a discount ... only 10%... BEWARE!!
On Thursday,3/23/23, A repair technician from Robs Ac/heating came out to fix a leaking air condition. Total right under $500 dollars. On Friday I Noticed the floors were still wet so I checked and saw we had the same problem that we paid for to be fixed and was told the ac was working properly. On Monday 3/28 I went to the office to see exactly what was done and what we paid for, and also let them know that the problem still existed . So the technician came back out and found that he fixed something that had nothing to do with the leaking ac. Now we have another $695+ bill to clean the coils because he didn't realize that was actually the problem. When I contacted a supervisor, he told me that was something that also had to be done anyway even though he absolutely missed the cause of the leak. I explained to him that we could have got that done another time, I called about the ac leak. Nothing else . They had us under the impression that the reason for the leak was because of dirt build up on pipes which wasn't the cause of it. That's something that could have been done another time. It like bringing a car to get an oil change and they change a tire . Now we paid for a service due to an Unknowledgeable tech diagnosed. The coils should have been checked on the first visit . As soon as he saw them on the second visit he realized that was the problem. The supervisor said the best they could do was %10 off for the misdiagnosed error . UNBELIEVABLE. We Went with professionals to avoid this exact issue from happening .

Linda A.

Five room mini-split system started with a fully detailed estimate.

* The team showed up when scheduled. Every time.
* Team members worked consistently and steadily each day, taking off only for lunch and small, occasional breaks.
* The employees worked together and communicated well in order to accomplish the end goal of full installation.
* Unlike another company working on different project, they did not hoot, holler, goof off, curse, hold burping contests or speak to me as if I were a moron because I do not work in the same industry as they do.
* They kept me updated on what was to be done each day, what had been done and what was expected to be done the next day.
* They were respectful of the home in ways that I have not witnessed from any other company for at least 40 years, in that they protected flooring, wiped their feet every time they entered the house, kept debris to a minimum by drilling slowly and carefully (something I had never even thought was possible before) and ALWAYS swept up what little debris there was. These things may seem small to a tradesman but are sometimes a big deal to a homeowner.

Chris B.

We recently used Rob's for a set of a/c units that had clogged drip pans. They were recommended by a friend who has also used them for repairs.

We called on a Monday, and I think they came out next day or maybe on day two. Pretty responsive considering it was August.

The technician came out, figures out the issue and fixed the problem...clogged drainage pipe. Fee was reasonable. He gave us some tips to keep it from happening again.

Easy peezy. I'm never excited about AC fixes but this was painless. I'd use them again.

Michael C.

I am thoroughly impressed with the people at Rob's AC. First and foremost, they have some of the most considerate and helpful technicians. They worked to keep my original unit running way past it's life span. I got an additional 5 years out of a challenged HVAC unit with their help and knowledge of the equipment. When the unit finally reached a point where the repairs outweighed the cost benefits, they offered a much more efficient unit for a great price. They said it would take a day to install, and they made it happen. I was impressed that the installers showed up, worked all day long on one of the hottest days up in my sweltering attic, and did not leave until they had finished the job. What impressed me even more was that they kept a great attitude while doing it. Then after the installation, they sent one of their best technicians to follow up and make sure everything was done correctly. IT WAS PERFECT! I also want to say that their office staff are some of the nicest and most caring people. They make sure they schedule the appointments in a timely manner, and they always follow up to make sure that I'm aware when a technician is on the way. They are easy to talk to and willing to answer any questions. I have been very impressed with the entire team at Rob's AC, and I wouldn't hesitate to recommend them to anyone.

Bridey M.

Rob's installed a brand new Daiken HVAC system and duct work in my, at the time, gutted house in 2017. I have since had to completely remove the entire HVAC system, and gut and mold remediate all of my ceilings because there were holes torn all through the duct work, it was causing massive condensation issues inside of a drop ceiling and created a wet box for mold growth. The indoor furnace unit was DRIPPING wet and rusting after less than two years of use. The AC condensation line was left to drip directly onto the dirt underneath my raised house and when I was concerned about the weeds and puddle and mosquito farm it had created, their employee George was exasperated with me for asking him to run a piece of PVC to drain it into an existing French drain. They installed a ceiling vent directly in front of/above my front door, which is a known no-no. The numerous times I called the company back and worked with Rob's son Steve (the manager), to help figure out how to combat the humidity and condensation, they all talked down to me and acted like I was stupid and crazy when the humidity wouldn't get below 65-70% indoors. They also repeatedly blamed the problems on me for having had spray foam insulation installed. I couldn't get it below 65-70% humidity mind you, with the AC running set to 68 and WITH TWO separate dehumidifying units running 24/7 and dumping 4 gallons of water every 8 hours. It took about $100,000 to remediate and replace their work.

Christine T.

Been using Rob's for the past few years and absolutely have been pleased. They offer a maintenance contract that others charge double for. All the technicians that have come to my house have been extremely professional and knowledgeable. Thanks for the great service!

Todd V.

While they were working on a simple fix, they decided to work on a wire live, as I am sitting and watching them they fry the circuit and thousands of dollars in electronics. They then denied it! The owner bragged about knowing how the BBB worked and that I wouldn't be able to prove it. I watched it happen! They refused to pay for anything. I asked that they just not profit from something that cost me so dearly. They refused that as well and gave nothing but denials and terrible excuses. I was disgusted. I highly recommend staying away from this company.

Joshua T.

I have a very old unit in my house. Rob's AC has been keeping it running for the last 3 years. They never pressure me to replace it or over sell me services. When it's time to replace it I'll definitely call Rob's AC out.

Steve Z.

Amazing work performed! Gotta stay cool in the heat and rob a.c. got us back cooling down in no time at all.