Remedy Electric

Jen T.

Tried to contact Remedy Electric today for a rough quote for some electric work that we needed done in our backyard. We had an above ground pool installed and required a junction box at the sight of the pool.

I was told by Teresa, and I quote, ""We do not provide free Estimates,the fee will be 50.00 dollars This will allow the electrician to Determine what is needed to give you the price, If you accept the Estimate, at the Compilation of Project the 50.00 Dollars will be removed if charged.""

I'm really shocked. Of the twenty-two companies with certified and bonded professionals I contacted, today, all of them gave me a rough quote, and every single one of them offered to come and provide a true quote at no charge. I'm just really surprised that this company refuses to be competitive in its own market!

There's no way I would ever entertain future work with a company so disinterested in garnering my business. To not even _try_ to offer something... it just smacks of being completely disinterested, and that's not a good sign in a field where attention to detail, and commitment to perfection is vital!

Strangely surprising, and a complete disappointment.

[Also, whenever a ""professional"" responds so illiterately, that's a bad sign, as far as I'm concerned.]

--------------------------------------

7/7:

Teresa,
I contacted 21 other companies who do bonded, certified electrical work to get quotes, yes, I did. I did not say that I contacted them solely by phone. In truth, it was a combination of work done through email and by phone. Why that comes as such a shock, I don't know.

Maybe it's just that electronics (like computers and cell phones) are foreign to you, but a lot of us use them to communicate on a daily basis. You seem so confused by the quotation process!

You asked how your competitors knew the particulars of the job? Simple. They asked me.

As I said, I was looking for a rough quote, and got them from several of your competitors without any confusion, or contempt. The top three that I'm workings with-- companies rated higher than yours on both Yelp and Angie's List-- saw your response, and had commentary of their own to add. Like, one said, ""Why doesn't she just try asking those questions beforehand, rather than ranting about them in response!"" While another added, ""How difficult is it to respond in email, like we did?"" It seems like your competitors weren't nearly as confused about having a conversation on the internet. For you, mores the pity.

I'm not looking for a handyman service. I'm looking for an insured company with top-notch professionals. A company committed not only to excellent service, but to doing a job-- not cheaply -- but economically. And, seriously, if you think that's a _bad_ thing... it's really no wonder several of your customers complain about your prices (look it up).

Speaking of looking things up! You might want to look up the word 'slander' in a dictionary (to do this, get in your car, drive down to the public library, ask the librarian what happened to the card catalog, find out they've been out of use for the last ten years, then ask for help on how to do a search on the internet-- I know how much technology confuses you).

You've accused me of maliciously or falsely defaming your company, but what I've done here is simply quote (and verbatim, too) from your response to me on Angie's List. Then I provided my opinion on our communique. Everything that I've posted here has been 100% factual. No lies necessary. Let's face it, lady, I don't have to lie to make you look bad, you do just fine on your own.

By the way, the word you're actually looking for is 'libel', not slander (one is written, while the other is spoken). I get that you have problems with words, though, so.... I think it would really help if you invested in a dictionary (or, and I'll give you this piece of advice for free (despite how valuable my time is!) You can always use dictionary.com. Very handy! Don't worry, no need to thank me!).

Before I go, I had a final word about this ""cheap, cheap, cheap"" thing you keep doing. You said that I said I was looking for the work to be done cheap. Here's what I said in my original Angie's List response: ""I'm hoping it's something we can get done simply and relatively cheaply. You have several specials, and I'm not sure if any of them could be used/combined, but I'd really like to see if I could get a quote for the parts/labor.""

It's sad when a customer can't ask for quality and value without being crudely mocked by the company they came to for service. Why anyone would ever work with you... when they can see, word-for-word, how little respect you have for not only a potential new customer, but for service done at a value, too... is beyond me.

Jake S.

My breakers caught fire, had no A/C (in June), so I looked on Yelp and had a work around for the AC and code-compliant breaker box the next morning! Diagnosis was as expected, work completed quickly and efficiently by Jason. Finally, I have found reliable service!

L B.

We used them once and did not like the service. For the minimal work they did, they are overpriced. Also, as soon as they arrived, they plugged in their equipment to charge it. Why wouldn't they do that before they arrived.? Why are we paying the electricity charge so they can charge their tools? They also broke off one of their plugs in our socket without mentioning it. Very disappointed. This review is not a fake. This company is not recommended at all.

Tim K.

I was having problems with a breaker always tripping. It was a major one, 60amp to my entire sub-panel and it would trip multiple times per day. Called Remedy and they came out right away, found the problem, fixed it. Need I say more? I'm calling them back for other jobs because this is the way it is supposed to work. thx

Jack C.

We had a great experience with Remedy Electric and will definitely plan to call them again the next time we need help. They were professional, informative, pleasant and fixed out problem. Highly recommended!

Steve G.

I needed an electrician in a hurry, so I looked on yelp and found Remedy Electric. Called and talked to Theresa, she was friendly, knowledgeable and helpful. Told me she could get a tech out quickly, which she did. They took care of the problem in a timely fashion and at a reasonable price. I asked them for some extra documentation, which they gladly provided. Remedy went above and beyond my expectations. I will surely call these folks the next time I need electrical service. Much thanks to Theresa and Kevin.

Sharon H.

2nd time using and again they were great! They did the job accurately, quickly, and for a good price. Would definitely use again. Very accommodating on scheduling.

Matt B.

Just wanted to give a quick shout out to Remedy Electric in Lakeway for some great work recently completed at our home. We installed a charger for our car and a whole house surge protector. They were very courteous, friendly, and worked hard to not wake up our 18mth old. Even better, I asked for bids from a few electricians, and Remedy was 60% lower than one of the bids I received and was the best overall. Highly recommend.

J B.

House in Avery Ranch West with electrical issue tripping two breakers, one in garage and one outside. Kevin took his time and methodically found where the problem was. Turns out a previous renter had installed a ceiling fan and when they left, they took their fan and wrapped the wires with black tape. The hot wire was shorting out against the ground inside the housing. Also fixed a long standing issue we have had with three way switches in living room. Glad I called the right person. Cost was reasonable for the amount of time it took to get it all straightened out. Will call again if i need an honest electrician in this area.

Liz V.

Terrible customer service at their home office. Technicians are nice, but when one office messes up the time of the appointment and then tells you, you cannot be refunded. Choose a different electrician - you cannot afford to use them and don't have time for their office antics! Use someone else!