Reliable Power Systems

Edward H.

While I knew installing a standby generator was not a simple or quick process particularly with the permitting, I think Reliable did only an OK job with the process. Once it was permitted, it still took 2.5 months to get this installed and inspected (6 months from signing date).

Aside from the timeframe, I am only giving 3 stars because of their support. I paid for a 10 year warranty. That was missed and had to be corrected after several emails and phone calls. I have an electrical issue with an appliance that is connected to the load management system and the quickest they can get there is 9 days to determine if this is the problem.

I also tried hiring Reliable Electric service to have some additional work done. The initial visit they no-showed. Sent me an email that the tech had called out. Never rescheduled. When I called back recently, the next appointment is in 2 months.

Good for them now - they clearly have more work than they can handle. However after spending almost $20,000 I'd expect a little better service. For this reason I can't give them my recommendation. God forbid anything happens to my generator as it's likely not get fixed anytime soon. Unfortunately this heyday will end for them and people like me would never use them again. Too bad.

Angelina W.

I was going to give this company a chance to make things right but so far does not appear that they are. Today will make two months in a row that we were supposed to be having our final inspection done for the generator install. Both times and inspector showed up to our house and a representative from the company did not. So both times we had to be readily available the entire day just to have a representative not show up and not call. We were going to use this company for another generator install but that is definitely not going to happen now. I recommend going with a reliable company because this is not it.

Steve H.

Just switched from the other generator company, what a difference!
These guys return calls, confirm and keep appointments.
Tech Carlo was professional, through, knowledgeable and friendly.
Found several issues I was not aware of.
I will recommend Reliable to my neighbors.

Geoff P.

We are having reliable power install a new whole house generator for us. Big mistake. We are now well over 2 months since installation started and still have not received a final permit, nor is everything fixed. Not only did they hit the main water line for my house during installation, many sprinkler lines were broken and still not fixed to this date. After they backfilled the trench for the power line, it caved in 2 feet deep and they never came back out to fix this after many requests and pictures being sent. I was forced to hire another company to properly backfill the trench as I have small children and worried for their safety. They failed to fully connect all electrical systems, resulting in their installers coming back out, but only after I called them daily for numerous weeks. They didn't install the proper breakers so we failed inspections. I have called them daily and still cannot get them out here to finish the project, but they sure were quick to cash the checks. When asked about fixing my sprinkler lines, they state they ""try"" to fix but its my responsibility. So they dig a trench, hit whatever they do and its your problem to deal with and pay for after the fact.

If you want to have your yard destroyed, installation to be re-done several times, installation to take 2+ months and counting, family/children's safety to be put at risk this might be the company for you...

Curtis S.

Switched to Reliable from APS . First the good. Maintenance was excellent. They do a great job with photo's and documenting everything. Really first class job. But, APS includes a new battery if needed every two years but Reliable does not. If you are handy, you can change the battery yourself.

Also, their tech diagnosed a problem that APS could not find. So another gold star.

Why not 5 stars? Well cost of fixing the problem, super excessive. They charge 2x for parts vs internet Generac approved dealers (not Amazon), and excessive labor for a 1 hour job.

Competence is very good, cost is very, very high.

Anthony I.

I have had my generator in for just over a year. I renewed my contract, paid my $515 and then discovered that my Mobile Link had been mistakenly cancelled. I have placed 5 phone calls to the office and have been told each time that the office that handles it would get back to me. I am still awaiting that call. They talk a good line but my experience has not born that out.

John D.

I have not even gotten past the estimate portion and i am not likeing the service. I waited a month for the estimater to come out , he was on time i will give him that . we spoke he seemed to know his stuff, but that is as far as it goes. I called him 1 week after he came to find out about the estimate that i never got. he said he sent it and I said i never recieved one. He asked for my email again and i texted it to him, 2 weeks later and no email no estimate no nothing. they must be so busy that they dont care about a new customer. I will be going with someone else as there are plenty to choose from and time to call Best Picks Report from Broward county and tell them that they chose wrong in this company.

Jerry G.

I'm sad to say that if I had it to do over again I'd pick a company that responded to my request timely and respectively. Their cavalier approach to closing out a permit is appalling. When I inquired to what actions they will take to have the permit closed, they recommended I contact the building department. I thought that was what I was paying for! Once I challenged them to investigate, it turned out to be that Reliable Power Systems permit department filed to many permits. The Building Department clearly indicated what was needed to do to have the permit completed (closed). After 5 business days not hearing from RPS, I called the permit department at RPS, they said a letter was needed to be hand delivered to the building department and they would take care of it by the end of the week. I asked for conformation via email. Not surprised, no communication so I sent an email, no response either.

Michael W.

I have been a Reliable Power Systems customer for over 2 years. I have two generators. One a 60 Kw (large machine) that has powered my assisted living facility during outages . Both machine are under a maintenance and monitoring agreement with Reliable. The machines run a weekly diagnostic and exercise test.
On May 20th 2020 I was informed by Reliable that the large generator was transmitting a trouble signal and would need to be serviced. I was told that the earliest appointment was JUNE 28th 2020. I explained that as they are aware we are an assisted living facility and we are required by law to have a functioning generator at all times for life safety. I also explained that the facility sits on a power grid that isn't good. A good wind or heavy rains have been known to disrupt power. I was told I would receive a phone call back shortly after she spoke with the dispatcher and relayed my concerns. I later tried to start the generator myself after receiving no return call. It would not start. I phoned Reliable and was told being that it was 20 minutes after 4pm I would have to pay a diagnostic and after hours travel fee, of which I did totaling $355.00 . The technician arrived an hour after my call stating that the machine was running but need to have the battery replaced(6month old battery). Did that as part of the service agreement.
I phoned the office the next day and inquired as to how calls and customers were prioritized and was told by Carrie that I would receive a phone call back from Steven the office manager which as of this posting has not happened. If you are an essential business Reliable should not be your service provider. I also tried to post this review to their facebook page and it was removed by their administrators.

Michael E. Williams

F B.

I called for details. First comments were they are $11-$15000. I was told I'll get a call and never did (about 3 weeks). I went with a local competitor that has better ratings. Pretty arrogant for an over $14,000 sale. I hope RPS' service is better than their sales.