Reliable Power Systems

Jean W.

6/30/23 - We signed the contract for the generator, and paid the full amount of upfront on our HD credit card.

7/26/23 - We sent the property survey to the company . At some point a 3rd party comes to take measurements for the generator.

8/30/23 - Sent another email about what is going on as we haven't heard from them. Then we found out that they fired the 3rd party company and are waiting for the files to come back to them.

11/8/23 - Received an email from Richard Shore who claims to be taking over the case and will give me updates periodically.
Also, we received an email from Heather that our files have been received back at the office.

Then they realize that the generator cannot go on the side that they wanted to put it as there is a drain easement on that side. This is the original place on our property that they wanted to put it. They told us this after 4 months. How is it that the person who read the property survey didn't see that until 4 months later?
Then talked with Pablo who states that they will need to run the electric and gas from the other side of the house and will cost me 1900.00. We finally negotiate 850.00 for the movement.

11/27/23 - I sent an email to Richard and didn't hear back from him.
11/27/23 - Received an email from Heather stating that they have submitted the permit and it will take 4-8 weeks.

12/1/23 -We sent an email to Richard and didn't hear back from him

12/8/23 - I received a call from Heather stating that Richard is no longer with them and she has received the building permits. At this point it was over 5 months since signing the contract, and I told them that I wanted to cancel the contract and they told me that they will make it right.

Then Reliable wanted to put the generator in front of the AC, which is also near the front of our house and we told them the HOA would not approve it there, which they didn't.
Then they wanted to put it in the back of the house which we told them was an eye sore. This company said they had dealt with our HOA before and should have known where the generator should have gone.
We told them to put it on the same side of the house as the AC (about 15 feet back from the front of the house). They stated that there wasn't enough room between our house and the neighbor's house (there was 13 feet between our house and the neighbors). However they placed it in the exact same location for my sister, who lives 10 houses away and it is exactly the same dimensions. They stated if we wanted to sign something they would try and submit it to the city on that side of the house. But they claimed that the city would probably not approve it in that spot.

2/19/24 I tell them to cancel the contract after speaking with Home Depot. They agree to cancel the contract but only return partial amount to my credit card.
On 3/1/24 I contact the company again asking about the 827.43 that I haven't received and they tell me that they paid for building permits that were in the contract and I would need to pay for that. The original amount was also in the contract but they refunded me back with that amount already. I explain again to them that I cancelled the contract due to their incompetence, and not due to any issues on my part, and they should take the loss of the 827.43 and not me.

I signed the contract on June 30th, and the permit was not submitted until late November and we did not receive notification that it was approved until December 8th. How is it possible that it took 5 months to submit a permit? That is because they had numerous personnel changes and I had to keep following up with them as they never followed up with me.
If they would have read the property survey correctly in July we could have corrected the issue immediately.

This is a joke as they were in breach of contract when they didn't install or get the permits for 5 months.
I am so disappointed with Reliable and with Home Depot for not holding them accountable as this was the only reason that we went with Reliable in the first place.

3/6/24 I receive a call from Pablo(Reliable) stating that Heather told him a wanted to sign a new contact. Are they crazy as I would never do business with this company? This shows you how incompetent this company is as I never contacted them for a new contract.

3/8/24 I then received an email from Pablo(Reliable) stating that I can submit a form to the city to change contractors on the generator. However we cannot do this as the building permit that Reliable submitted was for a place that we are not allowed to install the generator. So now I have to pay for another building permit. How fair is that?

3/4/24 We sign a new contract with another generator company, and they submit the forms to the city for building permits, and everything was approved by 3/9/24.

Orlando H.

I am sorry and I hate writing bad reviews, but there is definitely a problem with this company's Service Dept., Installation last year (2023) of my home $32,000, stand by generator went okay, not perfect, but still considering everything the guys had to do it wasnt too bad. However the Service Dept is another thing entirely! In 2023 we had our first scheduled free maintenance on my home generator. The equipment has worked perfectly until then and only had to be used once since its original installation and that's when the electricity went out for 2hrs. When the service was first scheduled I had left specific instructions that the appointment had to be anytime after 3pm. I was assured that the Service Tech would call me approximately 30mins prior to his arrival. However, that didnt happen. The Tech arrived right after 12pm. No prior called received. The Tech guy also turned the electric off, while my wife was home and on a conference call. Very unprofessional and not up the their usual standard of excellence. Why schedule an appointment and leave instructions when they dont even follow same. Now they want me to sign up for their yearly preventive maintenance (PM) plan which is costly and I am unsure if I needed it, but since this was a big investment on our part I thought the $400 plus was well worth it. The first inspection under the PM service was good. However, we later found out during the 2nd PM service that the first Tech had apparently stripped the screws and had said nothing about it, thus preventing the 2nd service to be performed. Even getting that 2nd service scheduled was a hassle because they missed the first appointment (No call/No Show) and I had to call them back and inquire what happened. After much back and forth and back to square one we reschedule another appointment. On Jan 23, their ""BEST Tech"" supposedly comes out and performs a 10 min inspection. Reports nothing wrong! However, when I go out there I find several gas lines, fitters and connectors are all rusted. But again the Tech makes no mention of this in his report. He even reports that the LP gas tank is at 80% when in reality its less than 74%. Under the PM contract they are suppose to inspect the fuel piping and fuel lines for cracking, wear, and gas leakage which apparently he didnt do or he would have reported it.

This even gets worse NOT better. Come to find out nothing is covered under the PM and/or 7 year warranty to fix the rusted lines. According to Reliable, the gas lines are not their responsibilities and were installed by the gas company, which I never hired and was a sub contractor for them! I now have to find another gas company and have them make the appropriate repairs. I will certainly not use Reliable again and will not be paying for another PM plan which just requires them to come out, if they come out at all, and turn the generator on /off. This is just a scam that they come up with so they can charge you more for doing nothing. Future Consumers BEWARE!!!

Raphael C.

Had an issue with my generator and the tech , Noel M, was great. Very professional, personable and explained everything in detail. Had it fixed within a short time. Very good experience!

Lenny R.

I asked the company to install a stationary back-up generator and a propane tank. I signed an agreement with them in May and paid them a deposit of more than 4K. I was told the project will be completed in August. Then they disappeared. Multiple calls to Reliable were either ignored, or answered after long delays, or only after complaints were made. I tried to complain to the supervisor but was told that I would not be able to reach him directly, neither via phone nor via email. More than 5 months later, nothing even started. Will be requesting refund.

David J.

I needed service as my pavers in driveway next to Propane tank sunk. Renardo and Leonardo were excellent in fixing my problem. Well done and were very accommodating.
David J

Ann C.

I posted here on 8/8/23 about how I couldn't get a return phone call from Reliable or MBM regarding the status my generator project and got two phone calls that day. Amazing! The woman from MBM said that the permits were being held up by the Palm Beach County Permit Department. She assured me that I would receive a call by 8/17 as to the status of my permits. The second call from Reliable that afternoon from Reliable said that I should be hearing from the installation department once the permits were secured. Well, 8/17 has come and gone. I called Reliable yesterday and spoke to the ""overflow"" person. She promised that someone would contact me right away. I'm glad I didn't hold my breath. Think twice before contracting with this company. Check the BBB before making a decision to use (UN)Reliable.

Andrewubs ..

I contracted with Reliable Power System to have services for my generator, good service, amazing experience!

Maury C.

We purchased a Generac generator from Reliable to provide power to our entire house. The cost was approximately $30,000. In four years, the generator has not worked properly. It cuts off power for no reason at all and requires repairs with every incident (at least four in last four years). When the power has failed (a rarer event then the generator knocking out our power), the generator did not go on. Reliable blames the manufacturer, Generac, but they always embrace Generac in their advertising. The technicians have generally been good and represent the company well. The problem is that our generator causes more worry than it cures and that is not why you buy a generator. This is an honest assessment. We have had other generators in other homes, most notably during hurricane Sandy when my generator in New Jersey ran non-stop for two straight weeks. That generator gave us peace of mind. we knew we could leave our home and if the power failed the generator would go on and if we weren't home, we didn't have to worry about the generator causing a power failure on its own. Losing air conditioning in a Florida home because a generator triggers a power failure is not a good thing!

Nancy M.

I waited YEARS to get a generator for my home (just in case) and I finally got it!
I had to go through city permits which took nearly 3 months and then the work began! I have no problem waiting for permits to go through. As long as i got my generator installed was my only concern.
I had workmen digging the yard for the 320 gallon propane tank to be buried and the slab set on the yard and the generator hooked into the electrical panel Reliable installed on my house. This later had to be moved because the exhaust from the generator was near my homes front door which scared me because of the carbon monoxide.
Here is where the one star came off: When the inspections on the work began I failed the inspections because 1. they left a bracket unsecured to my wall, I ALSO had to ASK for my soffits to be blocked off so that none of the carbon monoxide fumes would enter my home. When i asked, ""do a lot of customers ask for their soffits to be blocked?' the workman replied, ""we do this on every job I dont know why they didnt do it on yours."" WOW...ok. There was also some spaces where the soffit wasnt covered and those were supposed to be foam sealed and Reliable said foam sealing is not in their contract so they suggested caulking the spaces that were left open. I dont care as long as it passes the inspection. They did end up using the foam as per the citys request.
In their behalf all the mistakes were corrected and they even relocated the generator so that the exhaust didnt face my front door like it did the first time they put the generator on its slab. I feel a lot better and am very grateful they faced the exhaust away from my home. Even though the company didnt advise me to get a CO2 smoke detector (the electric guy who came to inspect from the city told me I had to have one of those) I did buy one and its up in my living room by the door so if any CO2 comers in it will alert me with a high pitched chirp.
It is now well over 4 months and my once a week phone calls have stopped from the company updating me on their work. I am wondering if this project will ever get finished! There were two hurricanes which thank goodness did not hit where I live otherwise I would have really been mad that this wasnt completed in a timely manner.
Now I feel this is just a waiting game to see if Reliable passes the inspections and then WHEN will they be at my house to show me the start up and how the generator operates. I am not that concerned but I feel a little out of the loop as I wait for the jobs completion.
I made a call to the company on Nov 14th to ask if someone was going to start up the generator to make sure it was working correctly and to show me how it works and to ask IF the inspections were all completed. WELL, Dave the project manager took the blame as he told me and was mad at being blamed for dropping the ball on my project. THEN i got a call from Sonya who told me they have me scheduled for monday the 21st. I said IF it goes to December it will be FIVE MONTHS from beginning to end on my project. I am just happy we did not lose power this year die to the two hurricanes that came or way. NOW who was at fault for burying my file and never finishing the job? I dont know I am just glad I called and started the ball that was left rolling again to get this job completed.
This has been a long journey! I am glad it is nearly completed.
The generator and its installation has finally passed all its inspections! I am so happy for that even if it took almost 5 months to get this all together! It was worth the wait! I am confident if we ever lose power my generator will work like a champ!

Jason L.

Eduardo was the electrician who came to our house initially to change one light switch. After replacing the switch something still wasn't right so he opened up another switch that also turned on the same light and saw a problem that the previous installer had created. Eduardo fixed it perfectly! He also made some good recommendations for putting in a better light.

He was on time. He cleaned up the dust he left. He was a super nice gent. I will ask for him when I need more electrical work done by Reliable.