Reliable Heating & Air, Plumbing and Electrical

Laura S.

this business doesn't even deserve one star. purchased a brand new unit in December 2014 they have come out twice to ""fix"" it and both times made me wait 5 days. this morning the AC went out again. I spoke with a girl named Morgan who said she would put me on the emergency list, I wait at my house for four hours awaiting my phone call to let me know they were coming. finally end up calling them only to find out I was never put on an emergency list and was scheduled for Thursday- 5 days from now. my house is currently 85 degrees and I am forced to check myself and my dog into a hotel- added expenses. if you are smart you will not use this company. many other companies who are much more ""reliable"".

Cabby B.

Extremely disappointed in their service. My two year old unit, which has been under a maintenance contract and serviced regularly, quit working. I called for service and was told there was a 10 day backlog (June in Hotlanta!) but they would put me on the ""wait list"" and if they had an opening they would work me in. 7 days into this I called to see how the list (for the 2nd time since my original service call) was coming and was told I wasn't even on the list! I finally asked for the owner, Dan Jape, and was connected to someone that actually helped me. My unit was back up and running that day- took the tech less than 10 minutes to get it working. After a 7 day wait! I requested Mr. Jape call me because I wanted him to know first hand the ""service"" his company provides. He's yet to call me. Such a disappointment. Also, I'd like to add 2 other HVAC companies could have been at my home within a day but that would have violated my warranty I'd purchased from Reliable. To add insult to injury, while on hold for long periods of time with Reliable, they advertise 24/7 service. DO NOT USE RELIABLE HEATING & AIR! UNreliable.

J H.

And our air conditioner is broken again. 3rd time in less than 12 Weeks since we got the new unit. Service technician came by again today, made it 4 hours before it was not working. Manager just told us we should not expect our unit to keep the house at less than 82 degrees when it's 90 degrees outside. Are you kidding me? Worst installation and customer service in Roswell in the 30 years I have lived here.

Patricia R.

I had two Trane high-efficiency units installed by Reliable in October of 2010 and have had them serviced twice a year since. One of the units was initially installed incorrectly and had to be re-done. A few weeks ago the digital thermostat went out so I called for a service tech to replace it - they were prompt in coming out but the tech didn't have my upgraded model (even though I was assured he would have it on his truck) so he installed a lower-end thermostat so we could get the A/C back on - he promised to order the correct one and get us back on the schedule to replace it, which he did. I received a call to schedule the replacement and was offered either an ""anytime"" appointment the following day or a ""morning"" or ""afternoon"" appointment the day after - I opted for the morning appointment on the second day. It is now 1:03 PM and I am still waiting for the tech to show up - I just called their office and was told I wasn't scheduled until later this afternoon. The woman I spoke with was not only unprofessional but totally unconcerned that I was being inconvenienced. I will never do business with RELIABLE again, however, I will say that their techs are polite, professional and a pleasure to work with...especially Jonathon - they are lucky to have him on their staff. One other thing, the so-called high-efficiency units never saved me a dime - what a joke.

Traci P.

We have spent approximately 18k with this company to add hvac units as part of finishing a basement and replacing the main floor units to improve effeciency. Overall, we regret using this company. We have hired another company to fix their poor work. Additionally, some tools were stolen by their employees from our basement. I have scheduled 3 appointments to receive the annual maintenance that supposedly would be done free as part of the 18k we spent. Thus far, they have failed to show up on 3 occasions. I got tired of taking days off to wait for them to just have them not show up or cancel. Beware of this company.

Yuki M.

I will be the first to admit that we fell for the rampant marketing, so I am a sucker. The tech cancelled a visit, no-showed for the rescheduled date, and randomly ""courtesy"" called to let us know he was on his way on a holiday weekend. I'm underwhelmed by their professionalism. He arrived over an hour late. In any case, we won't be using them next year. The tech was polite and friendly. No issues there. Unfortunately, I'm looking for punctuality and oddly enough, reliability.

Ally Y.

After several pleasant experiences with Reliable, I felt that my recent negative experience warranted a warning to fellow consumers. I can no longer recommend them.

I am a participant in their Maintenance Program which the website claims means the customer will receive priority service when there is a problem with your system. In my experience, this was not the case. With temps soaring into the 90s (inside and outside my home) I waited on their ""standby list"" for FOUR DAYS! I realize that they had an increased call volume, but 4 days still felt excessive. When I technician finally arrived, he was there for 15 minutes before declaring that he could not fix my problem because the unit was ""frozen"". He returned the next day and was able to address the problem.

The wait and the lack of customer service related to the wait is my biggest issue. I""m not sure if they oversold their Maintenance Program to the point that they cannot help all the participants when their is a problem or if they've just grown too big too fast to provide effective service to their customers.

Sharon B.

Our 6th months old unit that we purchased from Reliable went out and when I called for service, I was told that I was on a ""waitlist""for a technician and that I would get a 1/2 hour courtesy call. I called back the next day as I still hadn't heard anything from them, and was told I was still on the ""waitlist"" and when I asked how long this would be Steve told me it would be a couple of days or a week, although he didn't think it would take a week. We are on the 3rd day with no call back from Reliable. Found another company that is coming out right away to get our air back on. They were very quick to sell us a new unit when our furnace went out in January, but they don't seem to have the same sense of urgency when it comes to their service.

Janice E.

Couldn't even get to the service part. My A/C stopped working in 90 degree weather and the earliest they could schedule me was a week out. They also couldn't give me a time window and just said the technician would give me a ""courtesy"" call a 1/2 hour before. Sorry Reliable, but it's not a courtesy to require people to be available all day to suit your schedule after waiting a week for you to come around.

I called another company that is highly rated here on yelp and they are coming tomorrow inside a 2 hour window. That's more like it.

Jill W.

We will never use Reliable again or recommend them to anyone! Don't waste your time or money!

We had a new system installed in March of this year by Reliable and have had problems with it ever since.

The new system stopped working the first warm weekend in May. My husband had to beg and plead with customer service to send someone that night. We had a house full of out of town guest and my daughter's first birthday party the next day! A technician did come out that night and told us it was a rare part that was bad and would be covered under warranty but, the part would have to be ordered.

A week later, the part came in and was brought out to our home by one of Reliable's engineers since this was an unusual part to go out. Well, the engineer determined that the unusual part was not broken and it was a part that should have been replaced during the original install of the new system. The engineer also informed us that this new part would would not be covered under warranty and would cost us $500 more on top of the $3,000 we already paid for the new system, go figure. After waiting a week without air for the unusual part that wasn't broken and spending $500 more were told the system was fixed, so we thought........

Since then, we have sold our house and now the new owner is having the same problem that we had before the $500 part was replaced. The new owner has been trying to have a technician come out but the wait time is ridiculously long due to the high temps. To make matters worse, two young children are having to live in a home with temperatures reaching close to 90 degrees inside!

The reason we replaced the system in March was to avoid having problems when it was already hot outside but, that did not turn out to be the case.

Please rethink using Reliable!