Reliable Heating & Air, Plumbing and Electrical

Sallie A.

We have used Reliable and their technicians on several occasions to help us with heating and air issues at our home and two rental properties. Last year, we purchased two units for our home...a high efficiency unit for the main level and a smaller unit for the upstairs. We have been thrilled with the performance of both units and the price for equipment and installation was much lower than their competition. We, also, received a complimentary 2 year service contract where the technician evaluates both units and changes the filters. We have had one minor adjustment to a drain to help the unit perform more efficiently which was covered under the warranty. We could not be happier with the company and it's technicians.

Amy S.

Needed my water heater replaced. They gave me a flat price over the phone and told me everything they would do for that price. They were awesome even we I called a bunch of times when I had questions. They were much less than other quotes! They called me when they were 30 min away. They were on time and got my water heater installed within an hour! They were awesome!!!!!

F J.

I had reliable replace my entire air/heating units a few years back. I also had duct cleaning during this time as well. I entered into a service agreement for maintenance of the systems. Since that time I have had good service techs but today Antoine came out to service my heating system and was here on time, professional, friendly and knowledgeable. He was so good that I have requested he come out for future service checks. Just wanted to give a shout out to Antoine and Reliable heating and air

Kimberly C.

I did not plan to write this review at first, but after talking with my friends, I changed my mind. My furnace died during the night. A technician came to my house the next morning. He spent 50 minutes checking my furnace. To make the story short, no new parts needed, except a clean filter. The technician restarted my furnace. Everything went normal again. This service cost me $323. I like the technician. So, it is your choice if you want to hire them.

Ron F.

I signed up for a yearly HVAC service contract on a brand new system for our home. I thought I would also use them for a replacement on my water heater, as its getting up on age. I called almost 2 weeks ago and requested someone send me some information on replacement water heaters and systems, as I wanted to do my due diligence prior to an emergency call. I requested any information on what systems they have, so I could compare all.. As of this writing, I have not received any information as requested. So this tells me volumes already. I will look else where. Obviously the Plumbing Dept is lacking good customer follow up service ! Makes me wonder how they will do on my New HVAC Contract.. guess time will tell. Amazing how a company ignores people who want to spend money at their business.

Thom R.

I had a new AC & Furnace unit installed in Feb 2017. The proposal was for $14,300 but with the 2% discount for paying in cash it sums up to $14,014. When the unit was installed they were short of equipment / material so I paid with a check for $13,800 which Mark C agreed and gave me an paid up invoice for $0. They returned in about 2 weeks and installed the rest of the items to fulfill the work and then tested the unit and ran it satisfactorily and I gave Allan a check for $265 (total payments of $14,065) which means I overpaid $51 based on Allan stating he required $265 to zero the account. My mistake for not checking Reliable's math!

Six months after this installation I received an invoice asking for $500 more!!? The description states it is for them to install the low voltage control wiring and thermostat and start the unit up! Duhhhh, this was already done and the job completed on March 6, 2017, and paid in full (plus the additional $51 overage I spent).

I have spoken to Amber initially and David O in their accounting group and their final response to me is that Chris G the sales man says ""his math is correct, there is still more to be collected"". They have only acknowledged my $13,800 check payment even though I show the final check for $265 being cashed also on March 8, 2017. So either they had an employee run off with the money or their accounting is so messed up they cannot make sense of it themselves. BEWARE OF THIS COMPANY TRYING TO INTIMIDATE & COERCE YOU INTO PAYING MORE THAN THE PROPOSAL & FINAL BILLING AMOUNTS. I have used the company, Superior, before and have had excellent service & billing but decided to try Reliable as a backup provider in order to have two future utility tech firms- Reliable FAILED on this option.

This company now will not honor their 1 year free service commitment to check the unit after 11 months of service nor honor their warranty on the humidifier they installed that is now flashing warning errors so I cannot run it. They say pay them the $500 they ask or they will not fulfill any of their obligations. Shocking that companies still think they can operate this way like was done by fraudulent companies back in the 1950s.

Stephen S.

Technician arrived on time. He was knowledgable, personable and communicated well. He immediately figured out that an igniter had gone bad. He had the replacement part on his truck. Excellent and efficient service ON NEW YEAR'S EVE!

Douglas S.

On December 26 2017 after speaking with an upper management person a new air handler unit was brought out and they replaced the other one. I want to thank Mark for getting this done. Don't know what the problem was with the other, but this process was a nightmare that needed with a good outcome. My major concern in all of this was the health of my wife. The guys that did the installation were very professional and courteous. The also told me i would get a call in the AM from the install manager to setup a date to put Freon in the AC unit.

Sarah M.

Had my entire system replaced by them back in July. Initially it was a good experience however the follow up on additional inform work has been awful. Its The end of November and I am still waiting on them to come replace a valve for my water heater...a result from the install. I live in a condo and have scheduled to have it done without too much of an inconvenience(water for entire building has to be shut off) to my neighbors but they don't follow through with time and it has to be rescheduled. Without the valve being replaced, there is no heat in my condo. They should have come out before now to do this, so disappointed. Although they have been back out to fix the wall they cut up, it took more than a month for it to happen and I had to follow up with them. If you use them make sure they do what they say they will do in a timely manner. For the amount of money I spent a four month follow up is not acceptable.

Update 12/22/17 Heat not working again this year. Same issue from last year. Brand new system and the pump has to be replaced! A very costly fix that could have been avoided had they replaced it last year when I had the issue. So disappointed with this company.

Kareem M.

On December 20, 2017, I had this company unclog my upstairs bath tub and install a garbage disposal. When I went upstairs to talk to the plumber. I noticed paper towel in my toilet. I asked the plumber why is he flushing paper towel down my toilet. He responded that he cut up the paper towel and that it will not affect my plumbing. First, is it your company policy to have your license plumbers to flush paper towel down client's toilets. Secondly, how will your company remedy the issue of paper towel being flush down my toilet.