Reliable Heating & Air, Plumbing and Electrical - Fayetteville

Jill A.

I own an investment multi unit property in Atlanta Georgia and was looking to replace the AC system for one of the units. I authorized my property manager to look into getting some quotes for future replacement. After receiving several proposals including one from Reliable he emailed the proposals on 9/11/2020 to me. Reliable quoted $7,875. for removal of my R22 and install trane 80% ague 60,000 BTU multi speed gas furnace, Trane 2.5 XR SERIES 4TWR4030 high efficiency R410a condenser, drain line, PVC condensate drain line. Replace duct board and return plenums for $650, Replace duct work for $600. and an AprilAire MERV-13 air cleanser system for $300. They offer $2085. worth of rebates with a final total $7,300. They offer an in-house financing of $114. per month for 96 months.

The property Manager told sales person Lee Cook that I was the property owner and live out of state. Lee Cook contacted me on 9/14/2020 and I give him my information to check qualification for in-house financing. He informed me I was approved and we scheduled date 9/24/20 for installation.

On 9/21/2020 I was contacted for my email address so they can forward the documents to sign. After receiving the documents on 9/22/20, I was shocked to see that the proposal was now for a lease for 8 years with me paying $11,039 after the lease ends and me having to pay an addition $3,400 residual to buy the equipment at the end of lease. On 9/22/20 48 hours before the installation on 9/24/20 I informed Lee that I was not satisfied with the agreement they send for me to sign and I was not interested in a lease. He then emailed the office and cc me informing them I was asking for details, that I was not in agreement and was not going to sign.

On 9/25/20 I received pictures from my property manager with the new system installed. I was blown away, I did not sign any documents or given Reliable the authorization to remove my equipment and install theirs. I contacted Lee and was shocked when he replied to me that I agreed to the proposal. I informed him that a proposal is not a contract, I did not agree to the terms and further more he was fully aware that I was not interested in them doing the install.

In the interest of moving forward I asked him to reconfigure the numbers to a 24 months purchase agreement since I was already approved for in-house financing. I requested a document with 24 months repayment, with 24 months maintenance, minus the air purification program that was installed, the $50 per year filter charge ( it is a rental and not cost effective) and to detail any fees, additional cost , and instead of first payment of $114.00 on 2/23/2021 I would like first payment of $330-$340 beginning 10/23/2020. He informed me that the only option they have was the 8 year lease but I can payoff in 24 months and basically sign the contract and do the math in the event I payoff in 24 months. He was willing to send me the details in email and I told him that is not how I do business, anything I sign would have the detailed terms and condition spelled out in the four corners of the contract. So It went from him accusing me of theft, because I agreed to the install because I was aware of the proposal ( $7,300 which was quite different from the lease agreement of $15,000 they send from me to sign) to threatening to place a lien on my property, to attacking my character stating he now know ""what kind of person I am"". I received a from Tyler Storey from their collections dept. and she proceeded to repeat the same nonsense and I told her they can remove the equipment if they make me ""whole"" by reinstall the one they removed. I received an email to schedule the removal and when I reaterated that they have to reinstall the my HVAC system they removed Lee Cook seem shock that I was making such a request. And then, the threats and intimidation was escalated. Botton line is that I am willing to pay for the service minus the changes I requested with an agreement of 24 months not 8 years. You have to ask yourself why this company would rather me paying off in 8 years instead of 2 years. If there was a 0 rating I would give it to them for their bait and switch unethical business practice. Thank God I communicate with email have proof they knew my refusal of their proposal 48 hours before the install.

Jamal G.

I appreciated them calling me before they came out to replace my hvac system. The technicians were professional and explained all they were going do. In the beginning of the work there was challenge that came up and they handled it like true professionals.

It was a great experience and I hope others will experience the level of service and professionalism that I recieved.

Sharon S.

This is me seating in my bedroom after a NEW ac unit was installed in my home on yesterday. These people are not professional. Not only did they come to install at 11a and did not leave until 11p(no masked btw). My air is still not cool after returning the next day to so call fix the problem. What could be the problem with a new unit, you asked? Who knows. Clearly they don't. I would not recommend this company at all!!!

Jim W.

We had signed up for a maintenance contract with Reliable and had been satisfied in the past. Last week, we noticed that the AC upstairs was getting weak and failing to cool things down. We called Reliable the next morning and were told that they could come out the following morning (i.e., in about 24 hours from when we called). Temperatures were moderate that day, so we opened the windows and made do.

The next day, the technician called within the committed window. He showed up at the expected time and was very professional. Even with all the extra process currently re: virus protocols, he was able to quickly diagnose the issue (a bad capacitor) and resolve it. The whole visit took less than an hour.

On net, we saved money from the contract vs. what the individual (non-contract) service call would have cost.

Overall, I was very happy with how quickly and efficiently our issue was resolved.

Ray D.

So I spoke to management and they assured me it was an ""oversight "" and I would be refunded my diagnostic charges. Well guess what.... YOU GUESSED IT. NO REFUND. MORE LIES

Kelly E.

A plumbing emergency required assistance and with one call we were able to get someone out here to take care of a very messy problem. They were quick efficient and professional.

Samuel C.

To prepare my refrigerator for the movers I pulled it out and disconnected it only to notice the shutoff valve was leaking. I immediately called Reliable to get a plumber out. Within hours Clint and Corey arrived. I was glad to see these guys because Clint had been out before so I knew what to expect, this guy is good at what he does and he takes pride in his work. While the movers loaded the contents of my house on trucks Clint and Corey worked together to install a new ice maker box and valve. The new valve was professionally installed at a good price and the problem was solved within hours. That is exactly what I have come to expect from this company, a timely fix by outstanding professionals at a fair price.

Dame P.

I truly wish I had checked the reviews prior to wasting my money with this company! I had recently paid 400 for them to do some work and I was initially very satisfied until the problem reoccured less than 60 days later. Ben came out on a Sunday and instead of even ATTEMPTING to resolve the problem, immediately just said that we needed a new unit. Was very diligent in the sales pitch but wish he had been more so on troubleshooting. After he left, with my 90.00 service call fee, a family friend came by and noticed that the our unit was actually condensing (which Ben said it was not), went into the attic to look at our furnace, (which Ben couldn't be troubled to do) and immediately discovered that we just needed to replace the filter. 90$ to reliable down the drain. Will NEVER use them again.

Megan D.

Terrible customer service in the office. I have called at least twenty times trying to get ahold of the finance manager David Oehsen and he keeps blowing me off. Very unprofessional. I told them I want to finance a water heater and for some reason they put me in a rental agreement that I don't want nor asked for. Now that I'm trying to cancel it the one and only person that could possibly take care of it is never around. I feel like this is their scheme to get money out of people. So buyer beware but actually your not a buyer cause you won't own the product if they automatically put you in a rental agreement. Terrible experience with reliable and DO NOT recommend them to anyone. They are not upfront or honest about anything.

Ferny C.

Reliable...should be called Un-Reliable. I scheduled an AC service 3-weeks ago. When the date came I had to get off work cause they had only a 'window' which was anytime after 2pm. I took time off work and they never showed. Ended up calling me at 9pm with some excuse. Well the technician promised to be at my house the next day at 9am but the company decided that they would put another technician on the case. The second technician doesn't show up! Is this a joke...it would be hilarious if I was on candid camera but I have to actually work which this company doesn't seem to be able to do very well.