Reliable Heating & Air, Plumbing and Electrical - Fayetteville

Tru A.

DO NOT WASTE TIME & MONEY. Hire another company. $150 later only to tell me a part is needed. The estimated cost given for the repair was $1800-2000, NOT including installation fees. I was told I'd get a call from the office with the exact cost. NEVER received a call or email or text. The temperature outside was 25-degrees!!!!

In the end, the part I needed was covered under warranty, which RELIABLE HEATING & AIR didn't even bother to mention or check. AVOID THIS COMPANY!!! (Tech: Miykael Yisrael)

Jan M.

I've used Reliable's electrical services a couple of times at work, but this week I needed them to install an EV charger at my house. They were able to come out the same day for an estimate, and worked with us to get it installed quickly, even when we had to reschedule twice. Good, clean professional job.

Robert J.

As some of the others have mentioned in prior reviews, Reliable is unreliable. We made four appointments with them online and confirmed the appointments over the phone. They were no-shows every time. When we called to inquire, they had a range of excuses:

1) ""You didn't tell us what the problem was."" Not possible, since their website will not allow you to proceed without checking boxes to confirm the problem and the service requested. In the box for additional information, we even included further details.

2) ""We set you up for a tentative appointment."" Wrong. They confirmed via text as well as by phone that we had a firm appointment.

3) ""........"" That is usually the response. Or more specifically, ""uhhhh.... I'll have to check with.... somebody.""

By now, you get the idea. I can't remember a time I've had such a frustrating experience with a company of liars.

If it's the middle of a freezing winter and your heat fails, Un-Reliable will ensure you and your family die of exposure. Cover yourself and call someone who will actually meet their commitments. Thanks for the excuses, Reliable, but no thanks.

Ashley N.

Would never recommend this company to anyone! The techs are clearly uneducated in their ""specialty"" and the charges are absolutely ridiculous. I had a tech come out to my home on 7/14, he told me the unit was frozen and he'd need to defrost it. Charged me $319.99 to change the filter, and use a hair dryer to defrost the unit. Told me I had a leak, but to find the leak would be $300+ then offered to recharge the system that would cost me approx $300 as well. Not sure why I'd recharge the system if I had a leak... clearly it would just leak out? He acknowledged that, but did not make me feel confident in his abilities. I told him to leave it. I paid my bill and called this company to report my dissatisfaction in how this was handled. The manager then called me back and discovered I didn't receive my invoice (because they had my email completely wrong) he said he'd resend it and would call me back. Never called me back. I called another company to come out, that tech opened the unit and where the leak was coming from was clearly visible - literally right on the coil visible in seconds. The other company also covered this in their service fee. AVOID THIS COMPANY AT ALL COSTS! Clearly they are just after money, and not fixing the problems of their customers.

Steve N.

I paid to have an annual service on my two Trane heat pumps. That service includes a complete checkout of each unit including changing the filters. The Reliable technician wasn't at my home very long but I did ask him if he changed the filters. He said he did. However I never saw him with any new filters or any old ones. The other day I went to change the filters and found that he had never put new ones in, the filters still had the old dates that I had written on them. This makes me question whether any other annual maintenance was performed on these units.

Several days ago I called to speak to a Service manager. I was told that I would receive a call. Never heard back. I called again asking to speak to the owner. I have not yet received a call back.

Terry F.

""The gang that can't shoot straight"" would be an appropriate description of this HVAC company. Several weeks ago, I arranged for them to come out between 10:00am and 2:00pm on October 8--no show, no call, no nothing. When I called their office back, 30 minutes on hold to finally get a ""we don't have an appointment for you"" response.
So, I gave them one more chance to come and take a look at my HVAC unit that next Saturday (October 15, again between 10:00am - 2:00pm). I get a call about 1:10pm on that day to find that, ""We are running late and oh, we are the residential portion of the business, we can't actually climb one attached metal ladder in your interior common area to access the exterior HVAC unit on your condo's roof. That is for our commercial team to handle.""
Once their office gives me a call back next week, they are really going to get a piece of my mind! If memory serves, these folks are the same ones that actually INSTALLED my HVAC unit like 5 - 6 years ago. They should know the configuration, specs, and location of the HVAC unit already.
Poor customer service, shoddy scheduling/follow-up, and very poor record keeping. I recommend RUNNING AWAY from this company if you are considering getting ANY work done from them.

Michael H.

No longer reliable. Long time customer that is fed up with missed appointments and a call service that can't do anything. Time to find a company that invests in their employees more than their ads.

Aliyah F.

They literally got a 1 start because I could not select 0 stars!
Reliable Heating and Air has proven to be UNRELIABLE! Please don't fall for the comfort solutions scam where you pay a monthly rate. You expect to have 24 hour service if there are issues. That's definitely not happening. The customer service agents are trained to lie. They tell you what you want to hear to get off the phone, but no one ever calls, sends a confirmation text or email, or shows up. We've been calling since Thursday, May 19. We were told that the earliest appointment was Saturday, May 21, 12-4. After we hadn't heard anything from a technician by 2:30 on Saturday, we made another phone call. We were told that a technician would call soon with an ETA. We made another call around 3:40. This time we were told that we never had an appointment confirmed, but a technician would arrive at our home at least by morning. We requested a supervisor and we're told that none were available. We asked to leave a message for a supervisor. We decided to make a third call around 9:00pm and we were told that an emergency request was being submitted for someone to come out that night. Well, it's Sunday and not one phone call from a supervisor neither has a technician arrived. This morning, we sent a message through the internet contact us. We called twice. The first customer service agent had the audacity to actually say that it will be June 2nd! Really! What happened to 24 hours? The second customer service agent added our name to the ""emergency standby"" list for today and confirmed an appointment for tomorrow. We haven't received a confirmation for that appointment either. Is there anything reliable about the way this has been handled?

Rachael N.

Going with Coolray after being charged a $125 ""diagnostic fee"" for them to come out and tell me they no longer support units that have my Freon type. I escorted the technician to the unit, and he literally took one look at the sticker with Freon type and said he couldn't service it. There was no evaluation or thoughtful diagnosis, so I commented to him that I could have texted a pic of the sticker to him to save the money. He just smiled.

This should have been mentioned when I made the appointment to easily screen me out and save us both time and energy. After calling to try and get a refund - and speaking with 4 different people - they maintain there was a diagnosis and refuse to refund. Poor way to do business, especially in this economy.

Margaret C.

Another great experience with Reliable Plumbing! Efrain was here within the hour of service call. Responded promptly by phone to give me an ETA. Arrived (with mask on) on time and was very personable, knowledgeable and professional. Explained work needed to be done to unclog my sewage drain and explained process and progress as he worked. Price VERY reasonable for work completed. Will definitely continue to reach out to Reliable as needed and put a special request in again for Efrain for plumbing issues.