Reliable Heating & Air, Plumbing and Electrical - Fayetteville

Shawn C.

Bought a complete HVAC system Furnace, Heat exchanger, and AC unit. Paid in full up front. Unit was supposed to have a 10 year part and labor warranty. Heat went out 9 years and 11 months in to warranty, and they are refusing to honor the warranty and charging me $1,000 for repairs. Unit was maintained entire time we have had it and filters changed on schedule, yet they are still trying to get out of their obligation. Once this repair is finished (I still have no heat currently) I will be looking at replacing the unit for new one with a warranty, but I assure you I will hire a different company who actually stands behind their work and products!

Eric F.

This company no longer stands by their 100% customer satisfaction, guarantee as promised on their owners YouTube video from June 2012. They are now quick to sell ""protection plans"" that they sneak in extra charges for when something goes wrong.

We have been paying $29.99 x 2 systems for almost a year now after having them service our home last summer and telling us that everything looked good. This was promised to cover annual service and breakdowns/repairs. This spring one of our units quits working so we called for a service call that took 5 days to get on the schedule. The technician arrived, checked a few things and reported that the system could not be repaired and needed to be replaced. He had a member of the sales team come out the next day.

They offered us a new 3 ton system for $134.99/month x 8 years (service and maintenance included) or $10,999 (without service or UV light insulation). I was immediately thrown off as I had just heard a radio ad from the company for ""any size system just $69 per month"" the day before.

After looking for the quote that was told would be emailed to me I found an automatically paid invoice from the previous day service for $89.95. When inquiring about it, they blamed the technician not knowing that we were a monthly protection plan customer and agreed to refund the charge. Manager Joey then called and tried to argue that the ad states ""starting at $69/month"" for a new system. Regardless I was already turned off by the service the company was providing.

I requested that the ""protection plan"" be completely refunded as they did not hold up to their promises for which Joey refused.

I would NOT recommend this company to anyone looking for an honest or reliable HVAC provider.

Faith H.

This is my second review- actually an addendum to my long winded review earlier.

After all that... today was the first day they needed the new a/c.... AND IT DIDN'T WORK!
No.
Not acceptable.
I'm SO OVER THEM!
Going to call in the morning and TRY to get what we bought and paid for ... weeks ago...

Tru A.

DO NOT WASTE TIME & MONEY. Hire another company. $150 later only to tell me a part is needed. The estimated cost given for the repair was $1800-2000, NOT including installation fees. I was told I'd get a call from the office with the exact cost. NEVER received a call or email or text. The temperature outside was 25-degrees!!!!

In the end, the part I needed was covered under warranty, which RELIABLE HEATING & AIR didn't even bother to mention or check. AVOID THIS COMPANY!!! (Tech: Miykael Yisrael)

Jan M.

I've used Reliable's electrical services a couple of times at work, but this week I needed them to install an EV charger at my house. They were able to come out the same day for an estimate, and worked with us to get it installed quickly, even when we had to reschedule twice. Good, clean professional job.

Robert J.

As some of the others have mentioned in prior reviews, Reliable is unreliable. We made four appointments with them online and confirmed the appointments over the phone. They were no-shows every time. When we called to inquire, they had a range of excuses:

1) ""You didn't tell us what the problem was."" Not possible, since their website will not allow you to proceed without checking boxes to confirm the problem and the service requested. In the box for additional information, we even included further details.

2) ""We set you up for a tentative appointment."" Wrong. They confirmed via text as well as by phone that we had a firm appointment.

3) ""........"" That is usually the response. Or more specifically, ""uhhhh.... I'll have to check with.... somebody.""

By now, you get the idea. I can't remember a time I've had such a frustrating experience with a company of liars.

If it's the middle of a freezing winter and your heat fails, Un-Reliable will ensure you and your family die of exposure. Cover yourself and call someone who will actually meet their commitments. Thanks for the excuses, Reliable, but no thanks.

Ashley N.

Would never recommend this company to anyone! The techs are clearly uneducated in their ""specialty"" and the charges are absolutely ridiculous. I had a tech come out to my home on 7/14, he told me the unit was frozen and he'd need to defrost it. Charged me $319.99 to change the filter, and use a hair dryer to defrost the unit. Told me I had a leak, but to find the leak would be $300+ then offered to recharge the system that would cost me approx $300 as well. Not sure why I'd recharge the system if I had a leak... clearly it would just leak out? He acknowledged that, but did not make me feel confident in his abilities. I told him to leave it. I paid my bill and called this company to report my dissatisfaction in how this was handled. The manager then called me back and discovered I didn't receive my invoice (because they had my email completely wrong) he said he'd resend it and would call me back. Never called me back. I called another company to come out, that tech opened the unit and where the leak was coming from was clearly visible - literally right on the coil visible in seconds. The other company also covered this in their service fee. AVOID THIS COMPANY AT ALL COSTS! Clearly they are just after money, and not fixing the problems of their customers.

Steve N.

I paid to have an annual service on my two Trane heat pumps. That service includes a complete checkout of each unit including changing the filters. The Reliable technician wasn't at my home very long but I did ask him if he changed the filters. He said he did. However I never saw him with any new filters or any old ones. The other day I went to change the filters and found that he had never put new ones in, the filters still had the old dates that I had written on them. This makes me question whether any other annual maintenance was performed on these units.

Several days ago I called to speak to a Service manager. I was told that I would receive a call. Never heard back. I called again asking to speak to the owner. I have not yet received a call back.

Terry F.

""The gang that can't shoot straight"" would be an appropriate description of this HVAC company. Several weeks ago, I arranged for them to come out between 10:00am and 2:00pm on October 8--no show, no call, no nothing. When I called their office back, 30 minutes on hold to finally get a ""we don't have an appointment for you"" response.
So, I gave them one more chance to come and take a look at my HVAC unit that next Saturday (October 15, again between 10:00am - 2:00pm). I get a call about 1:10pm on that day to find that, ""We are running late and oh, we are the residential portion of the business, we can't actually climb one attached metal ladder in your interior common area to access the exterior HVAC unit on your condo's roof. That is for our commercial team to handle.""
Once their office gives me a call back next week, they are really going to get a piece of my mind! If memory serves, these folks are the same ones that actually INSTALLED my HVAC unit like 5 - 6 years ago. They should know the configuration, specs, and location of the HVAC unit already.
Poor customer service, shoddy scheduling/follow-up, and very poor record keeping. I recommend RUNNING AWAY from this company if you are considering getting ANY work done from them.

Michael H.

No longer reliable. Long time customer that is fed up with missed appointments and a call service that can't do anything. Time to find a company that invests in their employees more than their ads.