Pt Electric and Gdo

Danielle S.

PT was able to accommodate an urgent request with our home warranty insurance (American Home Shield) to look at our AC/electrical. Fernando came out the next day and diagnosed the problem with electrical/wires pretty quickly; he was very knowledgable as to how the units worked and how the wiring and parts should be working/looking. He was also very professional and respectful, which is so important when having someone in your home. Our experience with PT was such a relief, especially after multiple other electricians from other companies ran us around in circles and tried to overcharge us for services we didn't need.
I would recommend PT Electric to anyone and gladly call them again.

Trevor B.

PT Electric was referred to me by American Home Shield Insurance. I had inherited an extremely old garage door opener and door when purchasing my house. I didn't have a clicker to open the door and had to do it manually. Tracy (the owner of PT Electric) came out after an appointment was set and not only replaced the ancient garage door opener but also installed a new garage door (which now has no-brainer safety standards the other door was lacking). He provided an excellent price for the door and American Home Shield paid for the majority of the opener. I found Tracy to be friendly, engaging and extremely professional. Due to the lack of good reviews on Yelp! I was a bit dubious at first, but Tracy's knowledge and personality quickly put me at ease. Truth is - he made the process easy, didn't charge an arm and a leg and completed a big job in no time flat. I give him 5 stars because 1) I believe he deserves a better overall rating and 2) He was on time, professional and both the opener and door work great! I would definitely request his services again.

Michael P.

We've got a problem with the garage door opener - just stopped working. This company was referred to us by American Home Shield Insurance (it's their contractor). The technician came in and unfortunately I was not home but my wife let me speak with him and I asked him to call me back with the results. After 10 minutes my wife called me and said the guy is left. After another 10 minutes I am getting a call from PT Electric asking for payment for service call (which is a standard procedure with AHS Insurance) and still did not give me any explanation what is going on - just said ""someone from AHS will give you a call"". So in 30 minutes I am getting a call from AHS and they are stating that based on PT Electric visit info the garage motor burned out ""BECAUSE THE GARAGE DOOR IS TOO HEAVY"" (!?) and IT IS NOT COVERED under home warranty. I called PT Electric again and was trying to get an explanation, but never got one. Instead I've been told that someone will call me and explain but if I want to fix it it will run me about $450.00. I waited few days and nobody call me back until now. I called AHS again and asked about 2nd opinion, because 2 years ago our garage door were serviced by another company through AHS and nobody was mentioning about ""door being too heavy"". To make story short another company came in, replaced motor within an hour and EVERYTHING WAS COVERED BY THE HOME INSURANCE WARRANTY! Please do your homework by checking company ratings on social media like Yelp, Google, YP etc. before engaging in any business activity.
No wonder that PT Electric & GDO Co has one of the lowest ratings everywhere.

B G.

I Place a call to my insurance AHS about having half power to house, my Bedroom, Gargage, and Den didn't have any power I hated it because I couldn't wait T.V in my room. With in 2 hours the dispatch girl called and made my Appt. for the next day between 8 & 12 that""s the
window time they would show up, PT electric guy came out and replace some electrical parts and I was good to good...Thanks PT Electric

Julie C.

First appt: Great! Temp fix...will call to schedule follow up Friday or Monday. Nothing. Minimum of five appointments (all initiated by me as they NEVER called me back!) scheduled and missed - no call, no apology. Nothing. Maybe it's because I was a home warranty customer? To be fair, garage door finally fixed and works great, but sheesh! I try only to Yelp positive stuff but this company was begging for a crummy review.

F F.

5 months, 3 visitations, many phone calls and much waiting later, the same problem of my garage door remains up to this date (04/17/15). This fact prompts me to agree with other Yelpers. I called them on 12/09/14 due to the malfunctioning of my garage door. The last ""verdict"" I had from them was that they are waiting for the parts on 12/21/14. I and my home warranty company followed up at least 10 times since Jan this year, which leads to the same unfixed garage door. Based on personal experience, I cannot recommend this company to anyone.

Note to the technician: I hope, with a touch of reality, that you are aware that LA (or US for that matter) is quite a melting pot with various ethnicity. Capisce??! If so, it would be great if you could take that into consideration and hold yourself from making racist remarks, especially before you see the owner in a multi-race&nationality house-hold.

Marianne J.

PT Electric and gd are contracted through my American Home Shield Ins. Was having problems with the garage door opener. The girl in dispatch called me within a 1/2 of placing the call to the ins. We set up a time for next morning, they gave me a 4 hour window. The service tech came out within the first 2 hours, was very professional and polite. Was able to fix the problem and looked over the entire system, for a tune up. I recommend them highly and will request their company for any future repairs!

Nicki G.

Ethan, the head technician, went above and beyond. He fixed the problem, tuned up the whole system and even changed the lightbulb in my garage for me.

LTanya S.

I contacted this company as they were recommended by my Total Protect Home Warranty program. Professional receptionist who answered and returned my call to set up an appointment. I took off from work 1/2 day for The appointment that was scheduled for garage door spring repair (quoted $265) , Appointment was 4-6PM. I was called at 4:30 and told they would be coming by 6:00 pm. NO ONE SHOWED UP, didn't any have the professional basics to call and say they were not coming. Won't use this company again.

Adam M.

Ouch. There are some serious one stars on YELP. I was dealing with PT Electric through my home buyers insurance. I had 4 electricians come out and none of them wanted to fix the problem or was genuinely interested in finding a solution. Tracy and his employee came in like special forces. Diagnosed the problem in 40 minutes and had it fixed in a couple of hours. Maybe having the boss there helps, but they fixed a very big problem for me in short order. Thanks PT!