Pro-Tech Air Conditioning & Plumbing Service

Eddy S.

I had a leak from my A/C unit and called Pro-Tech... I have used them before without any issues, but this time the tech could not find the issue on the a/c unit. When the tech arrived at my house he told me that he would not perform any repairs before my approval... He checked the pump outside the house, measured the power, gas lines, and everything he could think of. Inside of the house he could not find any issues also. Few minutes before he left, he dumped two gallons of water to see if the catch tray was cracked or the drain line was plugged, but no. He also said that he did not wanted to do a clean out if he was not sure the issue was with the drain line. Few minutes before he left, I had to leave with one of my kids and he stayed at my house for few more minutes. When I got home I asked my mife if he found the issue and she said that he showed her the ipad for signature of the service, but without an invoice or any paperwork, so unfortunately she signed it. I asked what did he charged, and she told me that he communicated that it was $199 something.... Wait what? To do a diagnostic of issues they charge $119, plus an enviromental fee of $14 (which is fine). So, on the invoice I received that was a charge of $59 for... I am not sure what for, a weird code and a ""lv1 technitian minor service."" What service?
So I called in the next morning and after two days no one could talk to the tech from Pro-Tech to ask what was the repair done?
So I ended up talking to a manager (who was pretty rude) and her word was that ""the tech was at your house for over two hours and could not find the issue, so he did a ""soft clean"" on the drain line and was very generous to not charge you the $199for the drain line cleanning price.""
Did I agree with the service? Her answer was that he spoke to my wife about it... Well, he did not get anything approved by her, just asked for for a signature on the ipad and left...
If for a company dont care about losing a client who could bring them more business, with this very competitive a/c repair market, and with a bad review on the internet would mean more than $59 charged without approval, then I dont know what else worth a client for them.
I do not recommend Pro-Tech and hope they delete all my recorded info on their system.

Lenny S.

Unfortunately needed a full re-pipe due to under slab leak. Never was going to be inexpensive but there was a lot of work involved.
Gerry, Bryce and Manny did a great job. I'd not hesitate to have any of them in my house again. Very polite and professional.

Tom W.

Great job by Pro Tech - very professional and knowledgeable- Nick the technician was very thorough and answered a lot of my questions - I highly recommend Pro Tech

Jim H.

Kerry did a great job today. He came to perform a service on my AC unit. He was friendly, knowledgeable and fast. He found an issue that was causing the outside air handler to make extra noise. He made the unit run a lot quieter, which made my wife really happy since she is a really light sleeper.

Maria V.

Thank you so much for your service! Johnathon Stewart, he explained what had to be done and he did an excellent job. Everything is working great. I will recommend you to everyone. Thanks! Maria del Carmen Vazquez

John A.

We've been happy Pro-Tech customers for @twenty year and using their preventative maintenance program as well. Today Nick was here and completed his usual competent maintenance procedures.

Matthew R.

Service was great they came out to check the ac until and found some issues and got me a quote very quickly. The tech was very professional and helpful great service will continue to use them for ac.

Albert P.

They responded on a timely manner. Quick diagnostic and the AC was fixed in less than an hour. The unit is working great.

Deb E.

Love that your technicians always show up in a mask! In today's COVID-19 environment, safety is always a major concern. Our technician for 6-month maintenance on our two systems was Nickolas Garcia. He arrived promptly within the given time frame, was efficient, friendly, and respectful. We've had two twenty-year old Trane HVAC units replaced this year and have had nothing but professional service and interactions with this company. Highest recommendation!

Matt R.

Professional, expert, ontime and comprehensive. Couldn't be happier with Brandon's visit today. Thanks Pro-Tech !