Preferred Home Services

Jay D.

I had Gary Petersen from Preferred Home Services out today to quote an install for my dishwasher. He was very thorough in what was needed to install my dishwasher. He was friendly, courteous, and took care to not track dust and dirt into the home. Unfortunately, they could not install my dishwasher because my home lacked a needed metal strip on the underside of my marble countertops. That said, I felt compelled enough to provide a review of Preferred's professionalism.

Iris f.

They are better than ""As good as it gets!"" I was thrilled by the timely, intelligent, efficient,clean,top notch service that was given to me by the scheduling and the professional (Gary Petersen - Plumbing) sent to my home. No room for improvement and I am bonded to them forever!
I am going through a difficult renovation and dismissed those involved. This company heard my tale of woe and immediately rose to the occasion. They also sent an HVAC representative to review and rescue us from a potentially bad situation. (another 5 star review to follow!)

Stephen G.

The technician was great and extremely professional. The quality of work and the professionalism was first class. However, the job was a straight-forward installation of a replacement garbage disposal and I was charged $303.24. This seemed extremely high. Researching on-line tells me that this job should've cost $150-$200 max. Would not go back to these guys based on the exorbitant pricing.

Patrick M.

Consistently excellent service. Come when they say they will (if not earlier) and do a great job every time. Nice folks.

Gregory C.

Very fast response. Fast repair. Tech was awesome. Very good company!! Will most definitely use them again.

Mister A.

I called in a request for a routine check on my home AC unit. I recently bought a house in North Charleston and just wanted to make sure everything was working OK. Joe just left the house and I was very impressed. From the moment I called in my request everything has been handled in a very friendly and professional manner. I got a call this morning to let me know a tech was on the way and Joe showed up right on time. He seemed knowledgeable and was very thorough in explaining everything about what he found and the current condition of my system. He just charged me for service visit and said everything was good, considering the age of my system. I would not hesitate to use Preferred again.

Melissa B.

Not only does this 5-star rating reflect Home Preferred Services but also Travis as a Service Technician! He was AMAZING & went above & beyond his normal duties I'm sure to make me feel comfortable as a first-time home buyer to understand the process & service being provided / needed. I highly recommend Home Preferred Services because they are extremely flexible with making the time, even outside normal business hours, to schedule & provide GREAT SERVICE! I also highly recommend Travis as the Service Technician to come out & repair your HVAC repair service!

Brandon H.

I spoke with Preferred and they 100% agreed that the situation had been handled wrong and offered me a full refund. Everyone agreed that situations like this happen sometimes and that it was a poor reflection on a business that normally strives to provide the best service for it's customers.

After speaking with the manager I feel confident that my next service call will be to Preferred.

Zaida J.

I reached out to Chris and I'm glad I did. He was very professional, accepted responsibility for a pricing error, offered concessions for the inconvenience, and an appointment was scheduled for a few days later. Kyle and his assistant did a great job, the work was done efficiently, the new hood looks fantastic and I am a happy camper. If you're wondering if I crawled under the house again, to make sure the ductwork looked good, no... no I did not. :p

Besides excellent customer service, I always appreciate someone who is willing to take ownership. I'm confident if/when I ever have HVAC needs Preferred Services is on my very short list. This company does a lot very well (communication, efficiency, quality) from office personnel to field reps. Two thumbs up!

Nathan D.

I've dealt with several plumbing contractors in the area, and this has been the most pleasant experience of them all. They were very responsive and followed up with confirmations whenever I had a request. TJ, the technician, was patient explaining the job he did and worked with me to plan out a budget-friendly solution to my troubled Air Conditioner. I highly recommend these folks.