Preferred Home Services

Em Z.

This company cancels at the last minute and tried to make me reschedule to another week. Would have believed it was because of emergencies that popped up and technicians that called in sick if they hadn't done it to my friend the week before after already making her reschedule for the same reason. Can't have the same reason for not showing up multiple weeks in a row and make customers constantly take time from work to not even have someone show up.

Laura A.

Fast service. I had a simple repair. The diagnostic took an hour. Was super expensive. I didn't want a pitch for membership, I just needed a minor repair. The repairman was great. Too expensive.

Brian H.

Writing this review on behalf of my retired mother. They took advantage of an older woman who lives alone and then tried to do it again when their shotty work got called out. Don't use this company!

Unfortunately my mother's hot water heat broke and her two children do not live in the same state and could not help. I give my mother credit, she shopped around and found a company she thought she could trust to install a tankless water heater. New water heater works fine, but 2.5yrs later my mother goes to sell her home and the home inspector hits her on incorrect wiring for the hot water heater. Turns out they didn't wire the new unit to its own breaker, they just connected it via an extension cord to an outlet.

When she called to have the issue corrected, the company first told her to pay $300 just to have someone look at the issue, then after some back and forth, the manager, Jamaal, said he would do her a favor and only charge her $300 to fix their mistake and add the necessary breaker. This was after Jamaal said that even though the manufacturer said it needed a dedicated breaker, it really didn't need one, but wouldn't put that in writing. My mom was feed up and said she would have to reach out to BBB and a lawyer because this only an issue because they didn't do the contracted work correctly/to code. Jamaal said he didn't need to listen to her and hung up the phone on her.

That should tell you all you need to know about their shotty work and even worse customer service.

Jason C.

Everyone was prompt, knowledgeable, helpful, and thoughtful and kept me informed throughout the process. Great service!

Argi K.

Had our water heater replaced today. While our technician did a great job, whoever was in charge of getting him the new water heater delivered dropped the ball. They brought two separate units that were not usable and he ended up going and getting it himself at Lowe's. 10/10 would recommend William. He was great, it just took all day because of the issues. I do appreciate that it is same day service though!

Robert C.

I received a quote to vacuum the lines of a mini split I installed. They were priced much higher than the unit cost and it was only a 15 minute job! The time it took to come out and give an estimate was a waste considering how specific I was to the job. I purchased my own vacuum for 1/5 the cost they quoted and completed the job myself. Way to try and rip people off!

Paul H.

Extremely prompt. Sent technician with 17 years of experience and was very thorough. Helped with additional questions.

Lorissa B.

I told them we had a home warranty and they said they don't work with warranty companies but I could send the bill to them. The tech was here for hours trying to fix our heat then Said had to order a part to fix it. Ended up being charged over $2200 just before Christmas and then our warranty company would not cover it. Said they did unnecessary repairs. Do not use this company they will steal your money!

Karen D.

This company was hired to flush a tankless water heater adjacent to my house. A couple days later, the grass around the tankless water heater turned brown. The company was notified. They came out and decided to plant grass seed but weeks later there was still a very large patch of dead grass. The company representative admits that his employees may have been ""too aggressive"" in removing the dead grass. At one point, this company agreed to do soil testing and came out and collected soil samples. Come to find out, months later they never submitted the soil samples that were collected because it was going to be too expensive. There was also a discussion about replacing the sod with a landscaping company for $1300 which seemed excessive for the area of damage. Come to find out, a landscaping company never came out to assess nor provide an estimate. After months of waiting for a remedy the dead grass turned to bare dirt. This company will tell you that their descaling agent did not kill the grass but these pictures will tell you otherwise. 5 months later they agreed to refund the cost for the service to flush the hot water heater but refuse to take care of the damaged grass.

Jocelyn W.

I had a clogged drain, they came out to fix it the first time, the worker guaranteed that the problem was fixed and I thought all was good. About a 2 weeks later I had to call them back again, because the same problem was occurring, spoke with management and they said that they don't guarantee the work they do and that they would come out again, but would be charging us a second time. They came and again told me it was fixed but yet again, 2 days later I have the same issue and they refused any kind of refund, and also said if they needed to come back they would be charging us again for a third time. Will never hire them again nor recommend them to anyone. Terrible customer service.