Performance

Christa S.

Once this company gets your phone number they text you and call you non stop! They use different numbers and different peoples names!! They want you to sign up for their service plan... which in the past I have for another company which they bought out. So over the phone harassment!!

Carrie F.

Do NOT use this company!!! Unethical, unskilled, and overcharges. Unfortunately, I didn't read previous reviews about Performance and last year we had a whole house AC install for about $9400. Performance installed, maintained, and serviced our system according to their service plan. One year and 4 DAYS later, it went out!!! Performance came out and could not figure out what ""went wrong"" and decided to replace the entire outside unit. They were unapologetic and said we would have use manufacturer's warranty to get parts and then have to pay for install and labor at the tune of $1600... Ian was rude and condescending, Ben (the supervisor?) never called during the scheduled appointment. Since then, we've had 2 other opinions and both determined the issue was in the handler is and is fixing for $450. Spending the $1600 and installing a new unit wouldn't have fixed the problem at all. STAY AWAY!!!

Lucy R.

WORST COMPANY EVER!!! New A/C installed 11/13/2020. The company has been back 7 times for sub standard work. First the blower would not shut off. Installed on the 11/13, a few days later had to send the installers back, fan would not shut off. Tech spent the whole day trouble shooting over the phone and reading through a text book. Had to schedule another appointment for someone else to come out, who spent another full day replacing the blower and mother board. Turned out they needed to connect a wire from the thermostat to the unit. When it turned cold in January I used the heat for the first time. First it would kick on to warm up then the A/C would kick on and cool it back down. Another trip from another service person, after a few hours discovered The heat pump was never connected. Called for the inspection, which did not pass because of a wire that needed to be upgraded. Waited over a month for them to come out and correct problem for reinspection. Finally they returned with another part for the a/c unit, apparently they installed the wrong heating coil, the one they installed was for a 2400 sq foot home, I live in a 1200 square Villa. What was really outrageous is they new they installed the wrong part. They decided to replace that because it was easier then upgrading the wire! With your new install you receive two service calls to make sure your unit is running properly. The text did the service and told me when they installed they changed the a/c unit with to much refrigerant he recycled some back out. Less then 2months later, came to 81 degree house. Another call for service, tech showed next day only to tell me I was low on refrigerant and some how the last tech screwed up the valve that regulates the refrigerant going into the house! OMG the level of incompetence is staggering!! Just got home after an 18hr shift and guess what 80 f--cking degrees in my house!!!!! Have made yet another call for service. I can't believe this.. DO NOT USE THIS COMPANY, I can't understand how they are still in business.

Jane S.

Had them look at my air conditioner and was told I need a specific service to the unite and after it was done the unite still did not work properly. I had another company go in and was shocked when they told me the the service I paid for($708.) was not even done. I sent the video that the second company did to the supervisor and I left many messages for the supervisor to call me and he never did.

Renee S.

I had Performance Air fix my 2yro central unit bc it needed a new coil. Within a couple wks they sent out a tech to preform a service cleaning that left a terrible oder when fan only was on & when cooling was on the smell IS still there but faintly.. Now.. My POINT IS that b4 the ""CLEANING"" there wasn't any orders coming thru my system.. Now on the day of ""CLEANING"" the tech was trying to sell me a ULTRA LIGHTING ANTI GERM..MOLD..MILDEW System & when I called to report the oder the tech called me back claiming that the system he was telling/trying to sell me is what would take care of that.. I asked WHY would I need to buy that when my unit already has one & didn't have an oder before he came.. The conversation went no where & Performance denying any wrong doing.. I gave it some time hoping it would fade away but a couple months later it's still there.. So I call with same complaint NOW I probably have something dead in my ductwork.. Ok so I have a rodent chk.. And as thought no rodents detected.. So now my house must have an oder bc their cleaning & germicide isn't the problem..
Bottom line... No oder problems before said cleaning.. Now an oder thats NOT going away & they are denying any responsibility.. Now other customers have complained about this same thing after ""CLEANING"" was preformed.. My suspicion is they're setting it up to sell you something you DON'T need.. What ever they sprayed into my system is taking a hell of a long time to go away. I will be filing a BB complaint on these people. And I don't want to give this company even 1 star but this won't post unless I do SO WHAT DOES THAT SAY FOR THEM.. They don't deserve a star

J J.

HORRIBLE!!! Choose another company!! Oct 7, 2020, their AC worker tripped over and broke off a fire sprinkler suppression line causing 24,000 gal of pressurized water to flow through three condos, resulting in over $1 million damages to the three condo units: mold abatement, demolition, storage fees, restoration and now stalled rebuild. All three units are still down to 2x4's , completely gutted and this is 7 months later!! Performance AC said"" They would make us whole again"" well, they have completely failed in that regard and their insurance carrier refuses to discuss the claim with all of the homeowners and has now referred their obligations to a legal entity to continue the non-response causing endless delays and mounting storage and relocation rental fees. We have NO choice as homeowners but to give this company an absolutely poor review based on the totality of the circumstances. We simply want our home back!! Performance AC and their insurance carrier American Zurich and McLarens and Network Adjusters need to step up and make this right as three condo units still remain destroyed!! Signed, Affected homeowners of Grand Venezia, Clearwater Fl.

Harry U.

Warning!!! This company takes advantage of the elderly. Charged my 74 year old mother over 400$ for a thermostat. Had 2 put in years ago for 150$. Guy also said he honored a 100$ coupon which would have put the true cost to over 500$. this was supposedly the ""most inexpensive"" thermostat they have and the manager slipped up when called saying they go as high as 300! Do not use. save your money. They failed to even tell her the price prior to doing the work. Which again wouldn't have happened to someone younger.

Shirley L.

This company installed my A/c units 4 years ago and when I needed them to order a part from Trane because only a licensed company can do that , they ordered from the model number that was in my file . It was the wrong one , next time it got lost in their warehouse , and the next time it was the wrong one . I was then told to get another company to do as they had spent to much time on it . I was charged $27,730 for these units to be installed and because if their incompetence, tell me to go to another company ? I have already paid them for the part as well and still can't get a refund .

Barbara G.

Bull did an exceptional job providing us peace of mind about our AC! His professionalism, enthusiasm, and encouragement toward his company led us to add Performance to our team protecting our home.

Rose T.

BE VERY AWARE of Performance Air and Velocity Air. They quoted $5000.00 and 2500.00 for repair. Was repaired by Lloyd's Air Conditioning for $250.00. Running smoothly. He actually showed me what he was doing, was honest and knew how to troubleshoot. My unit is 7 years old Rose T