Peaden Air Conditioning, Plumbing & Electrical

Yolanda C.

We are new to Milton and we woke up at 7am on a Sunday to flood in our yard. We called our home warranty to finally be told after an hour that the leak wasn't covered. We called a few places that didn't return our calls. This was an emergency being as though water was just gushing out. My husband contacted Peaden and Tim called my husband within 5 mins of getting the message and was here within 20 mins. He was very knowledgeable and explained everything that was done. I highly recommended them!

Diane B.

Will B. They charge way to much for the amount of work completed. I would advise looking for another plumbing service. Service person gave me a poor answer when I asked if there charge for service was the same as what other companies charge. Stay clear.

Tashelle J.

I'd give them 3 stars for customer service before the technician arrived but 5 stars for the tech! I waited at home ALL day for the tech just to call to say he was coming. Granted, we had only called the day before, so I was excited to get a tech to come the next day. My excited waned as it was over 80 degrees inside and every time I called the secretary said ""He's on a call and will be over as soon as he can. You can leave your house if you need but if you don't answer when he calls, we won't come over today. I hope you have a good rest of your day"" When the tech showed up, he easily diagnosed the problem and showed my husband where it was. Quickly it was fixed and he was on his way and we had cool air again!

Wayne W.

FERNANDO B was very pleasant and knowlegable about his trade and very helpful in solving our plumbing problem will call again if the need arises

James H.

UPDATE: Changed from 1 to 3 stars. Joe, the plumbing supervisor called and offered to refund the service fee. He was truly concerned for making me happy and provided superior customer service.

ORIGINAL REVIEW:
Jacob E was very professional, friendly, and explained everything well. Arrived promptly, offered to remove his shoes, and was pleasant to chat with. I felt he would perform quality work.

Initial call answered promptly and appointment scheduled. Friendly receptionist. Technician will arrive on Monday, but no timeframe. No problem, I work at home. Receptionist states they need a credit card on file. I asked why this was necessary. Received vague explanation about being a new company policy. Asked when this card would be charged, but could not offer an explanation. There was no choice in the matter, I provided my credit card (never provide a debit card).

Backstory: I have two toilets which rock back and forth. Presumably, wood shims holding them level got wet and disintegrated. I knew there would be an $89 charge to come to my door, which is applied towards the work done. I was not fishing for quotes, knew it was an easy job, expected to have the work done that day, so had no concerns.

Spent the day waiting. 3:00pm rolls around, no communication. Called to confirm appointment. Polite lady explains it was a busy plumbing day with many calls. Seemed odd to me as I had an appointment and should not be bumped. No worries, I am patient. Explains it could be as late as 9pm since they run calls until they are all complete. Ok, I am comfortable with that so long as it is completed today. I admire their commitment.

Jacob arrives. We spend ~7 minutes chatting while he looks at the toilets. He talks about the situation as he is inspecting and what he would do. I feel comfortable in his ability. He then goes outside to prepare a quote. Keep in mind, I just need 2 toilets that are rocking fixed. One may need a new flange, but I know this is always extra. A little caulk to seal the job and we can call it a day.

Quote comes back as $501.30. Now, I am not one to complain about paying someone for their time. I am unable to do plumbing work myself and will gladly pay to have it done right. I do however know what reasonable pricing is, and this is not reasonable. I can purchase 2 new toilets from Lowes and use their installation service for less than, or the same, amount of money than this ""repair"" quote ($129 toilet + $99 install + taxes).

As I review the quote, Peaden uses a ""fixed price"" for this work (by the book). This fixed price came in the form of $263.63 for the first one, $237.67 for the second, to reset a water closet. There is no wiggle room knowing that this job is much simpler. There is no hourly rate + cost of materials + surcharge. This can work in your favor if a job goes sideways and there are lots of unknown issues, but for a small job like this, it is imposing.

I declined the service. Now we get to the point where you feel robbed as they rightfully enforce their $89 ""service"" fee. At the time, I truly had felt wronged by the whole process.

My later interaction with Joe, the plumbing manager and their refund of my service fee, shows that they truly do care for customer service. Despite my previous assertion I would not call them again (always felt they would do quality work), I have changed that opinion. I will consider them in the future. In my small need situation, their pricing system just did not work. For larger jobs, this will be a godsend.

There is an invaluable lesson here. Thoroughly explain the situation to service people and ask for a non-binding estimate BEFORE a tech comes out to quote it and charge you the service fee.

Daniel R.

In 2004, we purchased an investment duplex in Gulf Breeze, Florida. We live in CA and we had a number of plumbers at our property. Peaden was absolutely the best experience that we had in over ten years of ownership.

On December 22,2017, I was informed that a constant water leak was occurring at the valve that services the washing machine. My initial impressions were that it would be a simple fix by removing the valve and placing a new one. I made the mistake of hiring a handyman. The handyman looked at the valve and informed me that we needed a new one. Simple fix, right? About an hour and a half later, the handyman called me stating that there was a leak and it was coming from the wall.

I asked him how could that be when the leak was from the valve? He stated he didn't know and that a plumber would have to be called to correct the problem. I called Peaden. That day, Fernando from Peaden came to look at the problem. He was honest, professional, and just a real good person. He told me that the copper pipe in back was twisted which caused the leak. He also sent me a photo of the pipe. Fernando was able to fix the leaking pipe and the valve that day. He's a great guy and he really helped us in our time of need. Thank you, Fernando and thank you Peaden!

Darius G.

Very professional crews and workmanship. They were a little higher than some other bids but I can definitely see I am getting a lot of value for what I am paying. The ability to handle both the electrical upgrades and HVAC installation was a determining factor. Unfortunately the unit blew a circuit board right after initial firing up so we are waiting for a part to come in before we can use the new system.

Don S.

Wes B did a very professional job installing a manual transfer switch today. He was prompt and completed the work as promised. Wes is very cordial and eager to answer any questions you may have. He also gave me his card and requested I call him if I needed anything. Highly recommended.

Martina H.

Two stars because I think the other reviews for this business are either fake or old but definitely misrepresent their current pricing and I want to draw attention. It is not clear from conversations or the website that they charge about $200 per hour for labor. I suspected my air conditioner unit needed a new capacitor, but I don't own the tools to check voltage and I wanted to be sure. After reading these reviews I felt confident the company was reasonably priced and was willing to pay $89 plus parts and incidentals since I assumed it would be a 10 minute fix and a $30 part. If it was a more serious problem, I would be glad to pay for those repairs and I wouldn't have wasted half a day. The capacitor was the problem and it was a 10 minute fix. I was quoted $233 plus an option for a warranty for a total of $307. I wanted to confer with a friend who told me to expect a lower quote. The repair man was noticeably put out that I didn't immediately jump at the chance to pay 200 bucks for someone to change a battery. After considering the fact that I already agreed to pay $89 for the assessment, and the fact that I was super busy already, I chose to pay to get it fixed immediately (obviously without the warranty). After I agreed to pay, the technician returned to a very pleasant disposition and fixed it in 10 minutes.

I recognize that there are probably other companies that charge similar (or higher fees) for this service. But I know there are more specialized companies that charge less. My intent with this review is to prevent someone else from paying for Cadillac service when you meant to go with the economy version. Also whoever said they fixed everything wrong with their air conditioner and topped off the refrigerant for $89 definitely got it done before the company started charging more.

Leslie H.

When you want quality service you will find that it cost a little more. Mike S was an excellent electrician with great knowledge and the ability to work around the unexpected problems. Mike worked a long day doing everything we asked of him. My wife and I could not be more pleased. We even signed up for their yearly maintenance program for HVAC electrical and plumbing