Paradise Plumbing & Air Conditioning

Sean N.

Having a problem with my OLD a/c. Based on reviews I contacted Paradise after hours and received an email confirmation shortly and spoke with the office the next morning. Excellent customer service scheduling a call back with a tech and scheduling my appt for the next morning. Tim from service arrived 2 min early and diagnosed the issue within 15 minutes. He also explained the issue in detail and gave me several options. Thank you for great service!!

Hector S.

Great Service! I contacted Jason who immediately responded to my call.
The day the repairman was to come to my house, he came quite late, and I had to leave to work...so we rescheduled for Thursday.
Thursday didn't happen either due to a conflict of schedule, but I wasn't informed until much later....so we made it for Saturday morning.

Third time was the charm. Ronald came over, and took care of my clogged shower in minutes, which was a blessing, because we had a birthday party in the afternoon.
Their pricing is about the going rate for most services, but their friendly people and follow up make it a good all-american company to give business to.

Scheduling challenges aside, They are Highly recommended!!

Mike B.

UPDATE: After hearing about being unhappy with the service I received, owner called to make it right. Nice to know the company values its customers, and stands by their work. Much better customer service than my initial experience. Thanks.

Val W.

Great customer service. I've used this company twice before. The technician Brian very nice and professional. He quickly accessed the problem and repaired it. I would definitely recommend them.

Ute E.

Emailed via Yelp on a Sunday evening to schedule an appointment, got almost immediate response to set up service call for next day. Service tech Tim was very nice, helpful and explained what the issue was and was able to fix the problem. Jason R. called back after Tim had left to see if everything was taken care of to my satisfaction. I would highly recommend. Thanks!

Car S.

We had a clogged drain and were able to book an estimate and appointment day of. The dispatch was helpful and the actual appointment was efficient. Would recommend this service.

Tom S.

As a real estate broker, I am asked to recommend service providers all the time. Paradise is the only plumbing company that I have referred in over 20 years in the business, and the only ones I use for my own personal and business properties. They are reliable, prompt and reasonably priced.

Tammy L.

Paradise Plumbing and Mark in particular did a phenomenal job in restoring my kitchen plumbing - not only bringing it up to code after another plumber botched the job but the manner in which they conducted themselves, explaining their plans and reviewing code with me every step of the way, was very reassuring.

Not only do I highly recommend them but I would use them again in a NY minute.

Risa Q.

I really appreciate when a business takes a customers concerns / thoughts seriously. Jason was very quick to reach out and try to make things right. We quickly agreed on a solution and next steps to resolve my concern. I will consider them in the future because they were proactive and made things right. Thank you.

Rob G.

Paradise was the first company to show up and give an estimate. I have a plumber friend who couldn't make it, and I know what he charges on the side and what his company charges. Paradise was actually cheaper than my friends company's full rate. Greg showed up and looked very presentable, gave me a quote and left. Next plumber showed up and was disgusting, period. To connect a 6-inch gap so I could have hot water upstairs, he wanted 3x the price. I called Paradise again and Greg came back within the hour and replaced a master shut off valve in my condo and reconnected my hot water pipe that was accidentally destroyed during construction. I know nothing about plumbing pipes, but he sure made it look pretty. Customer service was professional, although on one of the calls the lady was a little forward asking about the other company who showed up to give an estimate. Overall, I would use them again based on competitive pricing, professionalism, appearance, and great customer service.