Pacific Coast Home Services

Jay U.

My experience with this company was lackluster. The $89 callout fee is laughable once you realize that the pricesheet to actually do any work above and beyond the $89 is so out-of-whack. It felt like the classic inertia-based sale -- get a technician out, make the prices just high enough where it's annoying to send them away (which means you lose your $89). Fortunately I only paid $89 and wasted my time. I normally don't write reviews, but I want to save other people the hassle here. Of the electricians I had take a look at my issue, this was the only callout fee I paid, so there are options that allow you actually make a decision without starting out in the hole.

The technician himself was polite and professional. I could tell he has to defend the non-competitive company pricing practices on the frontlines before. Also, the person taking my money on the phone was nice.

Stephen M.

I arranged for a technician to come and give me an estimate for some work, which costs $89. The technician was polite, thorough and informative and have no issue with him.

However, the quote he prepared was so expensive it was insulting. I'm not a pro electrician but at the same time, I know roughly what's involved, sometimes exactly depending on the task, so I'm usually able to see what's fair and what's a rip off. I felt I was being ripped off here with the quote I was given. It then turned into ""oh maybe I can speak with my manager and see what discounts we can apply"" charade, and then it felt like I was in a car dealership all of a sudden.

Another thing is that after I complained both to the technician and via the company's website, I heard nothing since. I would like my $89 back.

Be wary about using this company!

EDIT: The feedback by the owner suggests they have no record of my payment but I can show proof of payment it in the attached photo (just in case anyone is left with the impression that I would make this review up after having read the owner's response).

Patrick S.

I had a difficult electrical problem to trouble shoot (fix an outlet which had no power and re-wire two switches to eliminate an always-hot ceiling light box). The electrician from Pacific Coast Electric, Heating & Air, Michael, worked long and hard before he finally got my existing wiring figure out, cleaned up and the necessary changes made. The wiring in my old house had been modified over the years by numerous unqualified contractors. The result was a mish-mash of splices without junction boxes, cross-connections and the like. I was extremely happy once the job was completed. Now I can proceed with the next steps in my house renovation project. Many, many thanks to Michael with Pacific Coast Electric, Heating & Air for a job extremely well done.

M D.

1. Called company to dispute some charges
2. Manager called me on the phone and said I would be issued a full refund
3. No response and ghosting from company for 3 weeks
4. Get an email from another manager saying they won't do a thing

It doesn't even matter what the dispute was: If you're a company that stands by your employees you should honor what your managers tell your customers. For them to be jerks like this for just a couple hundred dollars is really shady and untrustworthy. There are plenty of other companies out there. Stay away.

Rohan S.

Richard Castanedo from Pacific Coast Electric came by our home to check on some GFCI outlets and he was able to fix it no time. I really appreciated the professionalism him and his company showed throughout this entire process. I highly recommend this company for all your electrical needs if you want to work with a no hassle company.

David B.

Had Juan out several times to install 2 outlets behind wall mounted TVs, run power to a fence on the side of the house, pull network cables for exterior cameras, and install 4 LED garage lights I provided. Overall very happy with the work and will use them for anything else in the future. Yes, they're expensive, but you get what you paid for. They had to make several visits to finish the garage lights due to unforeseen issues and missing materials, but they got it done eventually and I couldn't be happier.

Stanislav S.

Super quick turn around of my service request, wav able to easily book around my schedule. Electricians arrived on time and notified me shortly before they were on the way. Communication was great the whole time. The service was quick, all issues were addressed at a reasonable price; plus the new switch they installed looks great. Was able to pay on site with credit card. Would definitely recommend and call again.

Kainoa C.

We contacted Pacific Coast after having a horrible experience with a different electricity/HVAC company that was dispatched through our home warranty company and it was clear they weren't going to provide a good service, most likely because it was routed through the home warranty, but regardless, it was clear they were not quality. (Didn't fix our furnace. Didn't provide updates on parts needed. Complained about the current state of our system etc.. Only received a call from our home warranty company 2 days after their visit to inform us they will replace our furnace for $1000 out of pocket).. Keep in mind, It's early February with temperatures below freezing at night, so we needed to go out and buy space heaters. That blew a fuse... not great when you have a 2 year old and newborn.

Called Pacific Coast the next morning who sent an electrician out (Andrew) within 1 hour of that call. Andrew was amazing. Professional, fixed our electrical issue and mentioned that Pacific Coast had an HVAC division. He didn't pressure me to call, but said that if we want another opinion on our Furnace they'd be happy to come out to do a free assessment. We decided that Pacific Coast felt ""right"" and I called, and it was the best decision we've made since moving into our house in August.

Nasser Pineda was absolutely top notch In helping us diagnose and fix our Broken furnace and 30+ year old AC unit. He walked us through options, provided fantastic discounts and made it clear that the customer and service comes first at Pacific Coast.

We liked Pacific Cost so much that we opted to go with them over the cheaper vendor through the home warranty company. We feel like the quality of furnace/AC (Which Nasser upgraded for free) and small items he ""threw in"" to his quote (thermostats, running wires, new vents etc) was just so ""extra"" and appreciated. We couldn't be more happy with the service, especially now that our HVAC system is brand new and running great!

Lastly, outside of the technicians it's clear that Pacific Coast cares about their employees, setting them up for success and not succumbing to the ""salesy"" approach used by so many other vendors in the space. I was kept in the loop on my appointments via phone, text & email by Pacific Coasts dispatchers who provided pictures of our technicians and were available 24/7.

All in all, Pacific Coast was great, and it should also be known I don't write a lot of these reviews, as it needs to be a compelling case for me to take the time to write one.

I hope this helps anyone looking for a reliable vendor in the HVAC and electric space!

Brian H.

I dont know why this business utilizes Yelp. Their prices lacks transparency, and it's not until you've paid their fees to get an appraisal do you find out whether their pricing is or isnt competitive. Dont move forward with this business

Jen B.

I won't use anyone else!! I had an emergency situation at 8:00 p.m, on last Saturday night. I called them, and explained that my major appliances had stopped working--without tripping any breakers. They immediately came out, and showed me exactly what the problem was. My electrical panel had failed, and it was a fire hazard. They worked with me to optimize safely, some electricity. We needed city permits, which we couldn't get until Monday. They sent over the contract, secured the permits early Monday, and stayed to replace the entire electrical panel. Everything is working, and my home is safe!. They even called to check in with me before my party on Sunday! The employees across the board, were conscientious, highly trained, and very professional. Top notch work, and excellent customer service.