Pacific Coast Home Services

Pyi L.

I called them to diagnose my AC unit for not getting cold air. The tech (Luis M) came out amd took a look. He spent an hour checking said compressor is not on but fuses and wiring are all good (that cost me $99). Then he told me ?I will have to pay them $200 something for full diagnostics plus parts. I agree and he spent another hour trying to kick start the compressor using his capacitor. He showed me the compressor was on for few seconds and went off causing new.capicitor ?burnt. He told me it is a bad compressor and need to replace, quoted for around $9K, charged me $400 for diagnostics. He didnt mention anything about part warranty knowing it was installed in just 2018. I called manufacturer and they gave me their approved distributor to look at it again so I called Duke's Heating. Their tech came out and spent 15 mins to replace new capacitor and done. It is running perfectly fine, cold and all pressure are good. He said it is too new to replace compressor and replacing capacitor is very common . I wasted $400 for a bad diagnostics and parts. They don't know what they are doing and just tried to sell me new AC unit. I would stay away from these guys and I will call their customer service to complain about it..?

Doreen N.

Robert, a plumber from Pacific Coast Home Services, is phenomenal. He went above and beyond to repair a lingering issue with my toilet that I had been trying to resolve for over 3 months. He is clearly very knowledgeable and capable. Highly recommend him! Also, shout out and huge thanks to Amelia (in the office) who was super responsive with her communication and follow-up.

Giorgi M.

They always respond very fast. Easy to reach by phone and have friendly operators.
Robert is a very skilled technician. Took his time to explain all the details about the leakage my house had. He fixed it the same day.

Al A.

We had a circuit breaker that would not reset, Wally came by and fixed it in less than 10 minutes.
Great service always.

Trish P.

Juan and Robert are the dynamic duo!

Our water heater broke down and started leaking all over at 11:30pm. I called PCHS as they were the only game in town for emergency services 24/7. We live in Menlo Park and I wasn't certain they would service our area. Juan made it to our home at 1:30am. He diagnosed the problem and stopped the leaking. He then immediately ordered the only water heater in stock in San Leandro. He promised me that we would be up and running by the end of the day. Fast forward to 8:00am when Robert pulled up to my home with a new water heater. He didn't leave my home until 7:00pm to make sure that my new unit was installed properly.

Both men are very professional, respectful, competent and care about the customer.

I couldn't be happier with their service and will call them in the future for all of our plumbing, electrical or HVAC needs.

Cristi D.

I called Pacific Coast Home Services at 11:30 PM. I attempted to install my own Nest and ran into the problem of no power to the blue C wire. Luis Martinez came out in the middle of this heat wave, we went 2 nights without air. Luis was so professional and kind, he walked me through every step of Pacific Coast Home Services processes. He went above and beyond for his level of respect and courtesy. He wore his mask, and booties. Luis took pics for future work and maintenance possibly needed. He explained every picture in detail and the process behind it. We feel so good about having Pacific Coast Home Services come back for future work because of Luis Martinez' professional, personable, caring manner, and knowledge and scope of the job. Thank you for saving us in a heat wave!

PE C.

They are more sale people than technicians. Prices are unreasonable even for the area, purely a money grab when you don't have a choice.

As an example:
- $600+ to clean a external unit (and was told that they need to do it before checking refrigerant level, which is false.)
- $299 to check the system (check refrigerant level), but the technicians only saw the pump leak at the very end when taking measurements to replace the whole system.
- $1500 for 9 pounds of refrigerant (you can buy 25 pounds for $550 online). So they basically charge you more than $1300/ hours to add refrigerant.
- $3000 to add refrigerant and find the leak by adding UV DYE (cost $100 online), so extra $1400 in labor to find the leak.

I was quoted a new system too because: ""  probably just cheaper to replace instead of fixing "". Quote is also $10K above any other company I met.

They claim they are not the cheaper because they are more efficient and experimented etc. But when converted to an hourly rate it's just pure money grab, not even lawyers charge that.

I'm disappointed because I called them 2 years ago and they fixed my AC for a reasonable price and the technician was not trying to sell me water filter or other stuff I'm not asking for. So called them again when I got that new issue, but won't do it again.

Steve S.

Pacific Coast electric is really running money fleecing businesses.

Issue - couple of rooms in my house had lost power

Pacific coast charges $90 visitation fees. After looking at the rooms that had lost the power technician said it would take me $700 to diagnose the Issue and then cost of repair.

Luckily I declined the diagnostics and just paid $90 visitation fees.

Called my Handyman who just fixed a broken/burnt circuit breaker. Cost $150.

Paul L.

Our toilets decided to stop flushing at 11pm on a Monday night. Inconvenient, sure - but when you have three kids you need to get ready for school the next day it needs to get solved right away. There are not many options to get help so late after hours - so we took a chance and called Pacific Coast. The operator was courteous and gave us a reasonable window of time to expect a response. Robert Barajas came out to our place at 1am and was exceptionally courteous and professional. Not only did he explain the process, his findings, next steps, costs and options but he was also very careful to minimize noise to avoid waking up the kids (no easy feat when doing plumbing work inside and outside of the house). Within an hour, flushing was restored and all was right again with the world.

A K.

I was heavily overcharged for the HVAC repair which included replacement of contractor & capacitor. I have compared the pricing with others and this company charges very high pricing for the services.