O'Rourke Electric

Matt S.

They helped us with a commercial electrical job and were very accommodating of our schedule on a tight timeline. The office staff was incredibly friendly and helpful. When things were a bit more complicated and difficult than expected (as they usually are with these types of things) they sent extra help to get the job completed in time. Much appreciated.

Diana T.

Contractors license #No. 682968

If I could give zero stars I would. This Company claims there number one concern on their website is customer service. Not only did I get yelled at by Matt , the guy that put in my electrical. Mans planning, as they say. I spoke to Laura the receptionist who seemed compassionate up first. But they all obviously had a conversation about me and decided to back Matt. Now my home office, that I had them set up , does not have electricity. Laura states, ""there's nothing else they can do for me""

Below is an email I sent to the owner. I still not have Heard back from him.

Dan,

I am writing you in reference to the work you have done at my home. 3 years ago I remodeled my home, I worked with a man that referred your company. On his word and instruction I went ahead and had your company (Matt) rewired my new bathroom, installing new electrical plates and lighting, he also installed a fan in my guest room, fixed outlets in my living room. Then he also installed another fan in my living room. Lastly, at the same time I bought and had a tuff shed built. The electrical was run from my house to the shed (Matt) claims he did not do that. This may be the case, I'm not certain since I had someone else overseeing the project. But what I do know is he took it from there. He hooked up the electricity in my shed. He put several electrical outlets on the inside, installed a hanging chandelier and ran the electricity outside. So I have an outdoor outlet. In the last three years, I have had issues with everything but my bathroom in the main house. I have had your company out here, for both of my vans malfunctioning (in the living room and family room) now I'm being told, it's a manufacture defect. The fan has barley been used in the bedroom, but continues to fail. I have already had you out 2x for the wiring Matt completed in the shed. Matt, kept saying ""it's not permitted,"" if that's the case I'm not aware of that, Since, I went to the county and my renovations were all permitted. I have a permit! My issue first off, is that regardless of someone else wiring it (if that's true)? If he at the time , did not believe it was a sufficient amount of power! Why did he do the job and why did you I pay your company for a job I thought was done? Of course I'm upset, now I'm being told I need to upgrade to a junction box. Why was this not brought up when the job was initially done? Why did he complete a job that he did not believe would sustain? Now, my home office, the place in which I run my business is completely free of any electricity.

Dan, I called and left you a message at 8:51 spoke to Laura Friday at 9:03 , she said "" she would speak to you and get back to me directly."" I called again yesterday Saturday the 11th at 7:24 and left another message. Setting aside the horrible, defensive unprofessional name calling ""your crazy lady"" by Dan. As I explained to Laura, I am going into surgery on the 16th and I need my office up and running. I am going to be in bed for a week and my people are going to need access to my office. So, can you please remedy this situation? I have been a good customer, paying all my bills in an expedient manner. Your website says You take pride in your customer service and reputation. I understand the importance of that.

Diana Tate
415-302-3496