OnTime Service

Randall N.

Very proffesional company but their pricing is ridiculous. Charged us $90 per lamp to replace two burned out floodlights. Next time we'll try a handyman service. Also, would not replace a faulty exterior outlet without insisting the entire circuit and breaker be brought up to current code in my 25 year old house. That seems like overkill to me.

Jeb P.

They charged me $263 to change a ballast in a light. The owner would not call me back to explain the pricing.

Melissa W.

Came out and gave us a quote for 2k for new breakers and grounding rods . Then if we subscribe to their yearly check up for 200 and some dollars it would take it down to 1800. I called another electrician for a second opinion. That wasn't even our problem. Our problem was a broken wire in our heat pump. It costs 260 to fix . Dont bother with these people. Tried to gouge us

Vijay A.

Their service was quick. On time arrival. However the guy just replaced the capacitor on my HVAC and it took maybe 10 minutes. And they charged 300$. Way ...way...overpriced. One thing i learned was how to fix a capacitor myself which would cost around 30$. Anyways use your discretion and ask them the price they gonna charge before they start replacing any parts (go get those parts yourself from homedepot or lowes which is 100 times less than what these guys charge).

Upearlytoday ..

Immediately found a complex problem and solved it. They are indeed on time and do you have an estimate before performing work, however require a $79 beginning fee to enter your home for the inspection. The electrician was professional, clean, and courteous but did not leave a list of his repairs and did not explain the warranty of the product or service before leaving. Otherwise, would have been awarded five stars.

Jason R.

I have had a service agreement with OnTime for over 3 years now. Our upstairs heat was blowing instead of air conditioning so we scheduled out standard service inspection. The individual came out and inspected our 14 year unit and told us our compressor was bad and our only 2 options were to replace the compressor or replace our whole unit. They provided quote to replace compressor and it was $3,200, and they sent another representative out to provide quote to replace entire unit $6,900.

Based on their diagnosis, we decided to replace entire unit but we went with another company who provided a better unit with a better warranty.

Once the other company installed ""new"" entire unit, we had the ""same"" problem where heat was blowing when the air conditioning was on. The other company troubleshooted the ""new"" unit and the ""only"" thing not replaced to new was the ""thermostat"". They changed out the thermostat and the new unit worked perfectly, thus ""proving"" the ""old"" unit had ""nothing"" wrong with the compressor and it was misdiagnosed, and the only problem was the thermostat needed to be replaced.

I called OnTime back and expressed my concern that this misdiagnosis caused us to replace an entire unit when it did not need to be replaced at this time. The best scenario using Ontime, we would have still spent $3,200 to replace a compressor that was working fine.

The Service manager Scott callee me back and after speaking with the owner decided to advise me that they would pay me $650 for the mistake. They came up with the $650 from stating the cost to replace the thermostat and installation would be $325 and they doubled that cost. I explained that the mistake didn't cost ""us"" a thermostat, it costed us an entire unit or at best a compressor change which would have been between $3,200 to $7,000 depending on new compressor or new entire unit.

I expressed to them that I would regrettably accept the $650. This would cost me more to take them to small claims but this is not the best resolution as I am the one who payed for their mistake.

Thank you for accepting the mistake but I will not do service with you all anymore. I don't want to feel this was an opportunity for a technician to try and get money out of a customer when the diagnosis was done incorrectly. The difference here is we did not use Ontime to replace the unit so no money went to Ontime where they probably expected me to use them for the replacement.

Improper diagnosis here financially hurt me as a customer and honestly $650 is not comparable to the $3,200 minimum cost to replace the compressor (Ontime's estimate) or $6,900 to replace entire unit (Ontime's estimate) for a bad thermostat which costs $300...

I will be calling to cancel my service.

Christina Z.

I called to get a quote on changing out my light switches and plugs. My switches and plugs are cream colored and I already bought the switches/plugs in a white, I just needed them installed. However, when I called they could not give me a quote over the phone and told me a technician needed to come by. They gave me a window between 8pm-6pm for the technician to come by and then said they were going to charge me $69 just for him to come by and give me a quote! That's ridiculous. Most home repair companies give you a quote and stop by for FREE.

Anonymous R.

They are professional and On-Time but I think their charges are exorbitant. First you pay them to come and then the quotes for jobs are much higher than the market price. The plumber was ready with a $1500 solution for every $15 problem we had. The electrician charged $600 for a job that took him literally 10 minutes to accomplish (replacing the outlets).

Dakota S.

Please do yourself a favor. Don't use these people. As a condition of the contract, on time was coming to inspect the ac. This must be Way to much for them because 3 days later the ac dies and visually Had bad parts. And problem with the drain lines. OnTime said the ac was fine the recharged and left, real ac guys said there was no way this was passable.....

Cathy O.

Takita is the first person you will speak to when you call for any service. She is friendly, courteous and very professional. My Mom had a gas leak in her house and Takita expedited the process for her. Caleb, who is a great plumber, was at Mom's house in less than an hour! He found 5 leaks!!! Thank you, Takita for making sure my Mom is safe