OnTime Service

Christina Z.

I called to get a quote on changing out my light switches and plugs. My switches and plugs are cream colored and I already bought the switches/plugs in a white, I just needed them installed. However, when I called they could not give me a quote over the phone and told me a technician needed to come by. They gave me a window between 8pm-6pm for the technician to come by and then said they were going to charge me $69 just for him to come by and give me a quote! That's ridiculous. Most home repair companies give you a quote and stop by for FREE.

Anonymous R.

They are professional and On-Time but I think their charges are exorbitant. First you pay them to come and then the quotes for jobs are much higher than the market price. The plumber was ready with a $1500 solution for every $15 problem we had. The electrician charged $600 for a job that took him literally 10 minutes to accomplish (replacing the outlets).

Dakota S.

Please do yourself a favor. Don't use these people. As a condition of the contract, on time was coming to inspect the ac. This must be Way to much for them because 3 days later the ac dies and visually Had bad parts. And problem with the drain lines. OnTime said the ac was fine the recharged and left, real ac guys said there was no way this was passable.....

Cathy O.

Takita is the first person you will speak to when you call for any service. She is friendly, courteous and very professional. My Mom had a gas leak in her house and Takita expedited the process for her. Caleb, who is a great plumber, was at Mom's house in less than an hour! He found 5 leaks!!! Thank you, Takita for making sure my Mom is safe

Jim M.

I will preface this by saying this is the first time I have used this company. I am more than happy with the service I received today, the technician was prompt, polite, and very professional!!! I work in the service industry as well and going to home appointments can get tricky quick. Today was not one of those days, the tech was so calm and courteous the whole time. I had an issue with the pool outlet that I tried to fix. Well you see how well that went, I had to call on time... well I am glad I did, they are reasonably priced as well. Still thinking on doing the maintenance plan as it can get costly I am sure... well I know that for my electrician work or heating and air I will be calling this company, and for me the wait was only a day for them to come out!!
Thank you On Time for a job well done and for sending such a great technician!!!
I can now see why you get thousands of positive reviews!! Well done and until next time!!

Carolyn D.

The overflow on my water tank was leaking. The plumber replaced the T&P valve and the expansion tank to the tune of $466.00. The next day I had a leak from a different place. The plumber returned and informed me the plastic drain needed replacing for another $241.00. He readily admitted he had caused the drain to leak during the previous repair because he had to ""touch it"" and it was plastic and old and friable. It wasn't leaking before he ""touched it."" I feel he should have forewarned me of this possibility.
In the meantime he has informed me my best option is to replace the tank at a cost of between $2,104 and $2,569 depending on which warranty I select.
Really, shame on you.

Matt C.

We are renovating our bathroom and have the entire area down to the studs and subfloor. I need to move the old bath drain about 12"" to accommodate the new shower. There is access to the drain pipe from above and below. Work would consist of $20 in part and 2-3 hours if the plumber is slow. My quote was $900. When I asked why this was extremely high the technician replied that he had to use the costing in his holy book and had no way to deviate for actual conditions. He then mused a story about how the cost would be the same if he had to 'bust the drain out of a slab'.

maybe they should change the name to 'on time to bend over'.

pass.

Carl C.

I have used OnTime twice. Ironically, in both cases I needed the same thing, a new outdoor outlet installed. I will say that the technicians they sent on both calls, were very professional and easy to work with. On both calls, they clearly identified all costs and requested approval before beginning any work. The first call ended successfully, and I was happy with the work and the price. Second call not so much. The price was borderline ridiculous. I get that it was a different circumstance, but the cost was just under $1000 for an outlet. I felt a little cheated on the second call as it still cost me $79.00 to have them come out. Not sure I would call them again.

Martin S.

This was my first experience with on time electrical, and man am I impressed. I called with an electrical issue at home. They had a service technician by the name of Nathan out to my house within 24 hours. He was on time, very professional, and quickly diagnosed and fixed my problem. This is an outstanding business with an outstanding service tech. I hope they value Nathan, because he is a top notch guy. Thanks Nathan, and thanks on time electrical.

J.k. H.

Excellent service. Our technician, Kevin, was knowledgeable, professional and personable. Arrived on time and completed the work expertly. Gave us recommendations for additional work for the future. Highly recommend.