OnTime Service

William B.

Have use them previously, but called another electrical/plumbing service for a quote on installing a Honeywell 22KW home generator, and they quoted $13,000 for the job. I though this was excessive, so I called OnTime Service, and they QUOTED THE OUTRAGEOUS PRICE OF $18,000 for the installation. I will NEVER call these expensive people again.

LJ H.

They charged me $500 for a simple job. The outlet in our wash room caught fire and all they had to do was move the outlet. It costed me $500 but was a 20 mins job. The other paint man that was over begged me to complain because he didn't think I should have been charged that because the parts were even on the truck. I should have just told them no but we were moving in with a new baby and I was new to the area. So honestly it was my mess up allowing them to rip me off. Good luck!

Kelly L.

FANTASTIC! Great experience all-around! Super smooth scheduling with the office, great communication and our electrician (Sam F.) was the best! Great folks with great attitudes and great work. Will definitley use again! Thanks OnTime!

Ranita S.

Unfortunately we didn't have a pleasant experience the second time we used them. Maybe it was their tech Andrew. But we were told immediately that we need to get a new unit. Fine...but he forgot to mention we had electrical heat that was still working, that he could easily turn on for us to keep us warm until we decided what to do.

Instead it seemed like he was desperately trying to get some money that day. He was also just shifty and kind of lazy in nature.

Claimed it would be $137 for him to change our thermostat and that we had a fuse and would need to change it. We said fine we'll do it ourselves. Then claimed if he stayed longer than the hour for inspection we would be charged $127 more on-top of $69 service fee for the second hour. We said please do what you can within an hour to find out if we can get the heat back on for a few days. He said he couldn't do anything for us and said it was the thermostat.

When the thermostat wasn't the problem (we changed it) the company was nice enough to send him back but he again told us we just needed to change the unit and there was nothing he could do to get it working. He then proceeded to tell us he needed to know by the end of the day if we go with them. 6,000 dollars is a lot of money to be felt pressured into investing by the end of the day. He then called us to ask about our decision. We said no. I honestly felt like we were being bullied into going with them.

After calling some contacts we found a great guy who had better prices. Message me I'll give you his name. He was appalled and said something fishy happened in our attic. He said whoever worked up there left it a mess and he couldn't believe any company would fail to tell their client they had an electrical way of having heat until they decided to change it.

We will not use Ontime again. They may have been Ontime but they sent a fishy guy.

Sherrie W.

Yes their own time to rip you off. Just for a breaker it was going to be $180 bought it at the local hardware store for $15 replaced in 10 minutes

Jones T.

Worst service call ever. We called for them small commercial job, they cant even perform that. Lol they told me to hire company to make custom water heater for 2 laundry machines. They do not know what to do. They don't know what they are doing. They might be Ok with residential but COMMERCIAL NO WAY. On top of that they charge service fees of 79 dollars without any service, just to come out. At the end I was told they cant help me because they do not know what to do with it. JUST USELESS FELLOWS. CALL SOMEONE ELSE.

Jay S.

not sure that anyone at on-time will read this review. i have an on-time customer for 3-5 years, paying the annual memebership few [$279] plus the one service calls, plus repairs and installations. my ""donations"" to on-time have amounted to almost $5,000. usually a return to repair that which they had supposedly ""fixed,"" after one costly fix [$4,000], they send me a dozen donuts. as well as a few dollars off [$10] on the next call --they knew it would come after the ""repair."" what a scheme and i am to blame for beliving their bull-s- - t""
better to throw your money down the sewer -- at least you would have to pay for a god-forsaken service.

be aware - once a trusting homeowner!

jay smith

Kevin B.

We had an annual whole home service contract with them, so the would semi annually check our HVAC, plumbing and electrical. Problem was when they would find something or when we called them with an issue, they would always give these astronomically HIGH Quotes. I.e repair cooling leak on inside, downstairs air handler = $3700+, we got it repaired with other licenses company for $1300 including parts. Next incident, I asked for a quote to install and replace two toilets (I had the new toilets already) = $396 per toilet, so called manager later called and said that quote was discounted from $450!!! I later had both toilets installed for $250 by another company. Bottom line, the annual service check were fine, but if they do find something, they are extremely to expensive to use for the repair. So ultimately I can't pay them to find an issue, then call others to complete the work.

Dana M.

Under no circumstances hire this group of total con artists to come into your house.
I called them to repair a bathroom fan. No light. Just the fan. The person on the phone assured me that they would be able to repair the fan or replace it on the spot. That is the only reason I paid the $69 service fee upfront. ""Our trucks are stocked with all types of equipment and products."" The service man came out and I expressed that I needed the most economical option. Well, of course he didn't have the part on his truck but he promised that I would hear from them no later than Monday.
By Thursday of the next week, I had to call them and again they had no response. The repair person finally called. Lied and said he had called me earlier in the week?? And then told me it would be $800 to repair a bathroom fan.
They sell these fans at Home Depot for $99. The installation is going to be $700?

This is a dishonest company. Stay away!

Drmary K.

They came out to estimate replacing my sister's hot water heater. Not only did the try to sell her several things she did not need, they turned up her water pressure to make it look like she needed a new pressure valve. The one she had was almost new! The final estimate was $3850! We got another plumber who did everything for $950. I can NOT recommend them!