OnTime Service

Jones T.

Worst service call ever. We called for them small commercial job, they cant even perform that. Lol they told me to hire company to make custom water heater for 2 laundry machines. They do not know what to do. They don't know what they are doing. They might be Ok with residential but COMMERCIAL NO WAY. On top of that they charge service fees of 79 dollars without any service, just to come out. At the end I was told they cant help me because they do not know what to do with it. JUST USELESS FELLOWS. CALL SOMEONE ELSE.

Jay S.

not sure that anyone at on-time will read this review. i have an on-time customer for 3-5 years, paying the annual memebership few [$279] plus the one service calls, plus repairs and installations. my ""donations"" to on-time have amounted to almost $5,000. usually a return to repair that which they had supposedly ""fixed,"" after one costly fix [$4,000], they send me a dozen donuts. as well as a few dollars off [$10] on the next call --they knew it would come after the ""repair."" what a scheme and i am to blame for beliving their bull-s- - t""
better to throw your money down the sewer -- at least you would have to pay for a god-forsaken service.

be aware - once a trusting homeowner!

jay smith

Kevin B.

We had an annual whole home service contract with them, so the would semi annually check our HVAC, plumbing and electrical. Problem was when they would find something or when we called them with an issue, they would always give these astronomically HIGH Quotes. I.e repair cooling leak on inside, downstairs air handler = $3700+, we got it repaired with other licenses company for $1300 including parts. Next incident, I asked for a quote to install and replace two toilets (I had the new toilets already) = $396 per toilet, so called manager later called and said that quote was discounted from $450!!! I later had both toilets installed for $250 by another company. Bottom line, the annual service check were fine, but if they do find something, they are extremely to expensive to use for the repair. So ultimately I can't pay them to find an issue, then call others to complete the work.

Dana M.

Under no circumstances hire this group of total con artists to come into your house.
I called them to repair a bathroom fan. No light. Just the fan. The person on the phone assured me that they would be able to repair the fan or replace it on the spot. That is the only reason I paid the $69 service fee upfront. ""Our trucks are stocked with all types of equipment and products."" The service man came out and I expressed that I needed the most economical option. Well, of course he didn't have the part on his truck but he promised that I would hear from them no later than Monday.
By Thursday of the next week, I had to call them and again they had no response. The repair person finally called. Lied and said he had called me earlier in the week?? And then told me it would be $800 to repair a bathroom fan.
They sell these fans at Home Depot for $99. The installation is going to be $700?

This is a dishonest company. Stay away!

Drmary K.

They came out to estimate replacing my sister's hot water heater. Not only did the try to sell her several things she did not need, they turned up her water pressure to make it look like she needed a new pressure valve. The one she had was almost new! The final estimate was $3850! We got another plumber who did everything for $950. I can NOT recommend them!

Eric M.

On time service gave me an estimate for 2 simple jobs. 1. Replace rubber seals at bottom of toilet fill tank. 2. Repair or replace defective stopper drain seal in tub. Estimate a whopping $659, which they promptly reduced to $559 after I said their estimate was excessive. I did not use ""On Time Service"" for this work. The next day I got another plumber who did both jobs for $145 within 45 minutes. In local tv add the owner of ""On Time Service"" tells us he is running a christian business. Well his brand of Christianity would have cost me $500 more than I needed to pay. Christ lifted the standard of Christian conduct beyond the 10 commandments, but even the old testament law says ""Thou Shalt Not Steal"". We Christians all stumble and fall, but when we are habitually harming our neighbor, we are called on to repent. This owner needs to repent of stealing from his customers many of whom, like me, are on a fixed income. I recommend avoiding On Time Service unless you do not mind being fleeced.

Amanda S.

I recently had someone plumbing issues and called On-Time Service. Their Google reviews were good and they were able to come out sooner than anyone else. BIG MISTAKE. I needed my water pressure regulator replaced. The original quote was $1200!!! I told the technician there was no way I could afford that. He immediately dropped the price down to around $800. Not knowing any better and having no knowledge about cost of parts I agreed to pay it. I had an uneasy feeling about it after and contacted a local plumber for a quote. He quoted me at around $300. I have also spoken with a few other people who have had their regulators replaced recently and they all paid around $300 as well.This company will completely screw you if you don't know any better. Stay away!!

Jim H.

We bought a condo and wanted the electrical system reviewed. They sent Brad out and he did a very thorough job. The day after Brad came out, our lights started flickering and we were worried about a potential fire hazard. Called OnTime on Saturday morning, by noon David was there, diagnosed and fixed the problem (unrelated to the work Brad did). They may not be the cheapest, but you get what you pay for and they give you the pricing upfront. They stand behind their work. Highly recommend them!

Randall N.

Very proffesional company but their pricing is ridiculous. Charged us $90 per lamp to replace two burned out floodlights. Next time we'll try a handyman service. Also, would not replace a faulty exterior outlet without insisting the entire circuit and breaker be brought up to current code in my 25 year old house. That seems like overkill to me.

Jeb P.

They charged me $263 to change a ballast in a light. The owner would not call me back to explain the pricing.