Norris Electric

Laurie R.

We needed an electrician in a hurry and called Norris. Andy on the phone was very helpful and Tyler promptly arrived to assist us! Was very pleased with service and courtesy. Highly recommend them!

Doug O.

These guys are very thorough and truly care about there customer. It is very hard these days to provide the services people are requiring due to oppressive regulations and a lack of parts availability and when we had a problem with our generator they went the extra mile to help us understand the situation and expressed giving concern for our situation. They fixed our issue and we just know that they are very professional and care about their customer.

Carl S.

We moved into our house in September 2020 and were told by the previous owner's realtor that the whole house generator was new and in working condition. It wasn't. A couple weeks after we moved in, PG&E turned off the power and the generator did nothing. Called around and no one would come out.

Norris electric was on Generac's website, so I called them. Sean was out in a couple days and was awesome. Told me our unit was 16 years old and needed some parts. He was able to get it going well enough for it to work if we needed it to while the parts were on order.

A few weeks passed and Sean was out to install the parts. Again, he was awesome and knowledgeable. As he installed the parts and was tuning the engine, he discovered internal issues that prevented it from being tuned properly. Sean gave us a quote for repair and a quote to replace based on our units age and repair cost.

My wife and I decided to replace our unit with a slightly larger unit. We order the unit in November and here's where our issue began, though it wasn't on Norris, but on Generac. We were told Generac was on back order and they didn't know when it would be in. We were told our generator was received in February, but Norris was backed up on jobs, so they would contact us when they could schedule us. Fast forward to late April and our generator is in.

Pros
*Their service crews and install crews are friendly and knowledgeable.
*Office staff is friendly
*Price was reasonable

Cons
*If we wanted updates for the generator coming in, scheduling the concrete slab being poured or scheduling the install, we had to call them. That is my only complaint.

I will use them again in the future. But please improve on communicating with the customer, even if it is a simple ""we're still waiting for the generator to come in"".

Mark R.

As of a few months ago, I never really needed an electrician. Most of the time I had a friend who was capable of doing what minimal work I needed.

In a pinch with a new project, I was in immediate need of professional service. I called a handful of companies and the only one who could be there in a reasonable amount of time was Norris. They actually ended up coming that day, which was when I really needed them.

Andy showed up very quickly, assessed what I needed, and quickly fixed the problem, and my bill was next to nothing. The quality of the service preformed was fantastic, but the level of professionalism and enjoyable conversation added a layer of service you deem top notch.

I have since called them 3 times to add additional items, all done by Andy, and all done with the same level of service.

Thank you gentlemen for the good work and I'll be needing something soon I'd imagine. Have a happy holiday.

Chuck G.

Norris electric is one of the best companies I have worked with in this area. We had an issue develop with our new generator. I called Tom in the middle of the night, left a message and received a call by 7:30 AM. He had a technician at the house in a couple of hours to fix the problem and got us up and running again. Everyone at Norris Electric was polite and professional. Sean, our technician, explained everything he was doing to the system. These folks are worth your consideration.

Dk T.

Called to get an estimate for a whole house generator as these people are listed on the Generac site as approved contractors. One of their employees came out to survey for an estimate. Heard nothing from them for 9 weeks, then received an estimate. The generator recommended on the estimate was a larger model than the first employee recommended and more expensive. By then, we actually already had one of their competitors install the appropriate model for us, after assuming that the Norris people weren't interested in our business. By the way, the Norris estimate was almost twice what we wound up paying the competitor. Glad their customer service is so poor.

Rich P.

I rarely need an electrician but when I do,
I will call these folks again.
I run the maintenance at a skilled nursing facility in Auburn. I had an electrical problem that I needed help with. The Electrician shows up same day ! He resolved the issue right away. Friendly and courteous.
Definitely recommend

Pamela D.

We called Norris Electric after learning they are an authorized dealer and installer of Generac Generators. It was a very busy time for all generator installers when we called last October so we knew we had to be patient and wait our turn. Norris Electric crew just installed our 16kw Guardian Home Back Up Generator with Transfer Switch in March. They did an excellent job installing it! The office staff has been very friendly and responsive. Can't believe we got in on the 10-year free warranty Generac deal too! Haven't had any power outages yet, but we are ready now. So glad we bought this unit and had an authorized, trained Generac crew install it.

J G.

I've been dealing with these guys for years and they've treated me pretty well. I feel bad for some of these other reviewers but I can understand if things get fouled up sometimes.
Only positive experience with multiple interactions over a 12 year period.

Susan L.

Not sure how these people stay in business after reading their reviews and our personal experience. We first called them in October after our whole house generator failed. A generator they installed and assured us they would service because they installed it. After several in office visits to get a committed appointment and at least ten calls to them, we still have not seen them. All we ever heard was ""it should be in the next week or two"". It's now January and we still haven't received service or the courtesy of a return call. NEVER experienced customer service such as this. What a bunch of losers, don't waste your time, I doubt they will be in business for much longer.