Norris Electric

Chuck G.

Norris electric is one of the best companies I have worked with in this area. We had an issue develop with our new generator. I called Tom in the middle of the night, left a message and received a call by 7:30 AM. He had a technician at the house in a couple of hours to fix the problem and got us up and running again. Everyone at Norris Electric was polite and professional. Sean, our technician, explained everything he was doing to the system. These folks are worth your consideration.

Dk T.

Called to get an estimate for a whole house generator as these people are listed on the Generac site as approved contractors. One of their employees came out to survey for an estimate. Heard nothing from them for 9 weeks, then received an estimate. The generator recommended on the estimate was a larger model than the first employee recommended and more expensive. By then, we actually already had one of their competitors install the appropriate model for us, after assuming that the Norris people weren't interested in our business. By the way, the Norris estimate was almost twice what we wound up paying the competitor. Glad their customer service is so poor.

Rich P.

I rarely need an electrician but when I do,
I will call these folks again.
I run the maintenance at a skilled nursing facility in Auburn. I had an electrical problem that I needed help with. The Electrician shows up same day ! He resolved the issue right away. Friendly and courteous.
Definitely recommend

Pamela D.

We called Norris Electric after learning they are an authorized dealer and installer of Generac Generators. It was a very busy time for all generator installers when we called last October so we knew we had to be patient and wait our turn. Norris Electric crew just installed our 16kw Guardian Home Back Up Generator with Transfer Switch in March. They did an excellent job installing it! The office staff has been very friendly and responsive. Can't believe we got in on the 10-year free warranty Generac deal too! Haven't had any power outages yet, but we are ready now. So glad we bought this unit and had an authorized, trained Generac crew install it.

J G.

I've been dealing with these guys for years and they've treated me pretty well. I feel bad for some of these other reviewers but I can understand if things get fouled up sometimes.
Only positive experience with multiple interactions over a 12 year period.

Susan L.

Not sure how these people stay in business after reading their reviews and our personal experience. We first called them in October after our whole house generator failed. A generator they installed and assured us they would service because they installed it. After several in office visits to get a committed appointment and at least ten calls to them, we still have not seen them. All we ever heard was ""it should be in the next week or two"". It's now January and we still haven't received service or the courtesy of a return call. NEVER experienced customer service such as this. What a bunch of losers, don't waste your time, I doubt they will be in business for much longer.

Spencer E.

Excellent electric company. The one stars are just people that were salty during the power outages. These guys are the best! I'd give 6 stars if I could!

Gary P.

Called the Generac company who sent a referral to Norris Electric but after a week or so, NO call so Generac gave me their phone number. This was back in early August. It is November now and still NO call. Should've read the reviews first. I am going to file a formal complaint with Generac for referring a company that has a record of no calls - no shows. What goes around comes around. There is another Generac approved company also in Auburn, Auburn Solar who responds immediately.

ROBIN H.

I wish I could give 0 stars. My sister is older and disabled. I booked an appointment for someone to give us an estimate on a generator. We waited several weeks for the appointment which was today. Guess what. NO SHOW. when I called them the guy tells me they have been inundated because of the power outages. Yeah. But I had a scheduled appointment. It wasn't a drop in or stand by. It was scheduled. No call canceling it. Really??? They told me she'd have to wait 4 more weeks for the estimate. If I can find anyone to do it, believe me, I'll cancel these losers. Very poor customer service.

Greg S.

Recently had one of the worst customer services experiences of my life with this company. After waiting two weeks for an appointment that I booked during a recent power outage with my Briggs and Stratten home generator not running (calling twice during the two weeks to see if they had any appts available sooner, as I was w/o power) they called the morning of the appt to say they were only servicing ""emergency calls"". When I inquired about defining an emergency and they informed me they were only servicing ""no power"" clients. They informed me they had my appt. booked as a routine preventative maintenance call only and they could not accomodate me in the schedule. They said they would call me back after looking at the schedule. After 5 more days with no follow up calls from them regarding my service needs I called to speak with the owner and was informed he would not speak with me even though they told me he was sitting right next to the guy I was speaking with.

Done! There are so many competent service providers who value your business. BTW they list themselves as a Briggs and Stratten Service provider on their website, but I was informed the only certified tech is the owner and not only will he not speak with unhappy customers, I was informed that he does not actually work on generators, so they really do not service Briggs and Stratten. After my 3 weeks of no power and zero customer service from this business I would caution you to look elsewhere for your electrical service needs!