Neo Electric - St. Augustine

Antonio B.

Santos from Neo Electric was amazing! We purchased and moved into our home May of 2022, new build, and every time we would run the washing machine all the lights in our house would blink. For over a year our builder kept sending out the original electrical company to find the issue, but they could not figure it out. The only thing they could figure out was different ways to make excuses. Santos pinpointed the issue in 10 minutes!!!!! He provided me a detailed report with the diagnosis and next steps. I now have a game plan to get this annoying issue resolved once and for all.

Thank you, Santos! You have no idea how much stress you just knocked off my shoulders!

Highly recommend using the Neo Electric team!!

Laura B.

Our bathroom light started flashing (like a strobe light). We contacted this business on a Sunday (4/2) and we got a call back the same day. We were considering trying to do the job ourselves, but by Tuesday decided we would rather just have a professional come out and get it done. We called Neo Electric again and spoke with Joey. He was up front and let us know pricing, etc. and then got us scheduled for same day at 2:00 p.m. (giving us time to go pick out new light fixtures since we believed after speaking with them by phone it was an issue with the fixture and not wiring). The technician, Fernel, was on time, removed the one light fixture, tested the wiring to make sure there wasn't an issue with wiring, inspected the light fixture and showed us it was defective, he clearly communicated with us and let us know what he found and was doing, he installed two ""boxes"" to house the wiring and better support the light fixtures before installing them, and then installed them, then cleaned up so he didn't leave any mess behind--all in just a little bit over an hour. Joey was quick to respond, get us answers, get us on the schedule, and made sure we got the military discount when we called up after the job was done to pay. Fernel was on time, professional, clearly extremely experienced and knowledgeable in dealing with electrical issues and fixtures, and quickly got the job done while keeping us informed and making sure the job was to our satisfaction when completed. We will definitely be calling them again for any electrical issues or jobs at our house.