Natal's Air Conditioning, Plumbing & Electrical

Deanna M.

I called this company to give me a quote on AC duct damage to my home. Your technician named Phillip arrived today 9/24/21 and immediately said"" I am not going to say the wind caused any damage to your vents. I have been doing it all day."" ""He had not looked at the vents which are under my raised Uptown home and covered with lattice work panels. He was reluctant to look at the damage but immediately launched into a sales pitch saying
"" I could repair and re-wrap the vents but you need all new vents and you need to replace the AC and heating units."" I planned to replace my unit, fix the vents, and buy a generator for the entire house. He spoke so authoritatively I asked if he owned the company. His attitude and demeanor has made me decide definitely not to use your company.
D. Miles

Rick M.

I returned to my condo 8 days after hurricane ida's nasty visit and 3 days after power was restored to my building. Everything was working fine when I arrived, except for the HVAC unit. It's one of the ""communicating"" units ... and it wasn't communicating.

Nidal was on time and gave me a call ahead of his arrival. He was well organized and did a systematic review and quickly diagnosed the issue. Initial installers were a bit sloppy with their wiring... DC current was a bit off at the compressor).

He fixed the issue and the unit works like a champ.

I highly recommend Natal's for all HVAC services.

Linda D.

Natal's did a great job installing our home generator - just in time for hurricane season! They showed up when expected and were very polite and efficient. I've also used to service my air conditioner and received great service at a reasonable price.

Missy S.

Overall great experience. Natal's customer service is impressive. Their communication throughout the repair process was deeply appreciated. And, Cody, the technician who repaired my AC unit was wonderful. He diagnosed the problem, discussed the repairs needed and delivered to plan. Highly recommend.

Josh D.

Great service, spoke to the lady over the phone very friendly and helped me make an appointment. The day of the appointment the company sent a text to my phone of the tech coming and a picture of him. When the tech arrived he was knowledgeable about the AC unit and how to fix the problem. The tech offered several options and price points to fix the job. Great service all the way around. Only one complaint I had I just wish I had a better understanding of the time the tech would show up that day. I was given an hour notice but hard to plan something on that day when it is 8-4 they can show up. But a 5 star rating!!! Will use them again!

Celeste D.

Every time I call Natal's they come out the same day. They are in constant communication with calls and text messages to keep you updated on their arrival. The employees treat you like family and do everything to make you feel at ease when having A/C troubles. We've had some big A/C issues this year and I trust Natal's 100% to get the job done.

Cathy C.

One downside of moving across the country is having to find reliable contractors all over again, but today Natal's took care of the HVAC part of that. Every part of the process was top notch.

My house is only three years old, but there was no evidence of when my furnace and A/C were last serviced, so when the A/C squeaked a little bit, I decided it was time. Natal's is one block away and had consistent 5-stars on Yelp, so I gave them a call.

Tracy, the scheduler, and Joe, the technician, are both friendly and professional. Joe is young, but said he's been with company for eight years, and I consider that a very reassuring sign. My appointment window was 10-noon, and he was there a few minutes after 10, after a call from Tracy. He said everything was clean and good to go so I didn't need an actual tuneup. He did work for the better part of an hour cleaning the unit out back while discussing the Saints' and Chiefs' prospects for 2021. After showing me a couple of things to do to keep the system in top shape, he cleaned up and changed the batteries in my thermostat. I'm satisfied enough that I bought a maintenance plan, so the fall furnace service it already taken care of. I highly recommend these folks!

Anna T.

We had a plumbing emergency at 11:30pm on Thanksgiving night. I googled ""emergency plumber"" and called two other places first who either didn't answer or were not much help. I called Natal's and spoke with Donnie. He was really supportive and helpful over the phone as water was shooting out of our toilet. We were able to get the water situation under control, but we would still need someone to come out. He was unable to get a plumber out to us that night but promised to have his plumber call us first thing in the morning, which they did. Their plumber, Rodney, came out to us the next morning and was timely and gave us a quote in writing before he started working and did a great job. He also took a look at another plumbing issue we had while he was at our home and has continued to assist us. I though their pricing was fair and will be using them in the future for any issues.

Joseph P.

I recently had to replace my home HVAC and ductwork, which was very old. large and inefficient. After meeting with several companies to get quotes on the job, I chose to have Natal's work on my home. Natal's had the highest level of knowledge, professionalism, and quality of work.

I was extremely impressed with the technical knowledge that the design tech, Patrick, brought in our initial meeting. He was able to quickly assess my home and make several recommendations to meet my home requirements as well as my preferences. The owner also seems to be very involved and spoke with me a few times during the process. I found it reassuring that the company has engaged leadership.

The installation went as scheduled even with unpredictable Louisiana afternoon showers and a looming storm in the gulf. The install team lead by Michael and supported by Raiko showed up on time everyday, were professional and had excellent communication throughout the job. They did a premium installation of the rigid ductwork and HVAC. They cleaned up everyday and made sure that all my expectations were met. These guys are pros!

After the installation, Patrick, came back to perform a quality control inspection and answered all and any questions.

Needless to say, I was nervous about having this work done on my home, but these guys did the job and and met all expectations along the way. Natal's will be getting my yearly AC service from now on and I would highly recommend them to anyone needing high quality AC service, replacement or repair.

Liz V.

I've called Natal's out twice for HVAC issues and they've been solid on not leaving until something is fixed that I'm switching completely to them for everything HVAC related. I had been using a small business for my HVAC needs but New Orleans is too hot in the summer for me to wait for one man to be open.
I called Natal's to get a mini split installed in our addition because it was they talked me through my options and it was the less expensive and better option for long term use. They also provided me with 12 month interest free payment plan so you can pay monthly instead of all up front.
They just came out again because our extremely old HVAC unit was having some minor issues. Instead of charging me for the work and the call, they signed me up for their regular system checks for the rest of this year and for the call out. Saved me about $100!
I'm seriously grateful for Natal's and happy to have found a good company who takes their work seriously.