MS Installations

Eric O.

Mixed feelings about hiring Mike's company to mount my 82"" TV.

First, and most importantly, Michael was super nice and polite and professional - had all the necessary tools, and his assistant even brought along a mini shop-vac to clean up. No weird vibes, and I was extremely comfortable leaving them in my apartment while I ran some quick errands in my apartment complex.

Found them through Google and communication was prompt and professional.

No solid pricing given in text though requested, only a range over the phone beforehand during our intial call, however it was in the same range as another quote I received.

They offered a convenient 3-hour time window and arrived later in the day per my request so I could run errands during the day.

Also discussed buying an 85"" Frame TV from them, to be delivered later. Originally was told he would price match, and upon leaving he said he would call me with prices - so it remains to be seen if he will actually price match.

The TV was mounted nicely for a decent total cost of $286, including their thin-profile mount.

However, the TV is off-center by about 3 inches, which is a letdown given my attention to detail. I mentioned it in a text to him when I also requested a copy of my receipt. I received the receipt, but no reply to my comment about the TV being off-center.

Opted not to install the soundbar due to aesthetic concerns with my future install of The Frame.

I ended up buying The Frame and mounting it with my buddy. Unfortunately, due to the lack of simple precision on my bedroom TV, I couldn't justify hiring Mike again.

Jason S.

Just did an outdoor TV replacement and upgraded Sonos system. Quality work, responsive, highly recommend.

Alberto M.

I had a great experience today with you guys!!! Y'all performed an amazing job on my 86"" TV and Surround system installation! I'm so excited that I was able to get this job done today by professional's!!! Highly recommended!!!! Thanks Again!!!

Karen S.

I'm sorry to say I didn't/haven't had a good experience with MS Installations.

I recently hired them to put together a simple hanging wall shelf and to hang it & my 55 inch TV on the wall above it and hide the wires. I provided the shelf and they the mount and an extra $60 to get the wall outlet up to code.

I was charged $390 for all of that and I did feel like it was too much at the time but I just wanted it done and did not want to have to bother my friends or family to try to do this for me.

The Technician could not figure out how to get the remote from my TV or cable box to work my sound bar which it was doing prior to them coming out and after several minutes I told them he could go home because it was late and that I would call the sound bar company. I spent just over an hour with the sound bar company the next day and we could not figure out the issue. This is a soundbar I bought less than a year prior and the most expensive one I've ever purchased because I wanted something of a good quality.

The tech also left The wire connecting the TV to the sound bar showing and told me that it could not be hidden. That was something that bothered me aesthetically but I painted it to match my wall paint and figured I would just have to live with that because I trusted that was accurate.

After watching TV for a while I noticed a popping type sound coming from the subwoofer that was never happening before as well as the fact That now my streaming shows were buffering and that almost never happened before. When the technician was here and taking dowpart my set up I pointed out to him that I put an ethernet hard cable from the Wi-Fi router to the TV because I always felt that gives you a better connection. He said it is not necessary and I didn't watch him but it turns out he didn't put a hard cable after all. Obviously he was wrong because then anything I watched streaming was buffering quite a lot and not as clear half the time! Very frustrating so I reached out to the technician that did the work and was told that they would have to charge a $65 service fee to come back out. I decided then to see if I can live with it or figure it all out.

I'm still flabbergasted that the work they did messsed up the quality of my audio/visual and they wanted to charge me to come back out and fix it.

My nephew came over a few days later and he synced up my cable remote to the sound bar but he couldn't figure out the weird sound when I would pause the channel or change channels coming from the subwoofer so JBL/Harman sent me an email with several suggestions to try out which included changing the cables/ports.

MS Installations Provided the hardware to hang my TV and it was one that is flush to the wall so I can't see/reach back there to change the cables. Therefore my sister and her boyfriend had to come over to take the TV off of the wall and we tested out other cables.

Something I avoided doing and felt like I was overpaying for the work in the first place because I didn't want to bother my sisters boyfriend who has helped me out in the past. My sister had to come because I just had shoulder surgery and cannot lift anything. So after 2 hours my friend got the Ethernet cable back up and we ran the soundbar cable through the wall using the same opening the tech left. Clearly it could have been hidden in the wall. Not sure why he would tell me that? Maybe since it was late he just wanted to get home and didn't wanna have to take the TV back down when he realized he hadn't hidden that???

And now I may have to have the sound bar people mail me out a whole new one because we can't figure out why is making these noises which means I'd have to ask my friend and sister or someone else to come back over that can take the tv off the wall to get the cables off the sound bar to replace with a new one.

I did reach out to MS installations and pointed out these issues and that there was no issue with my sound bar or streaming until they did the work and that I paid $390 so I wouldn't have to bother anyone else - but as indicated above several people and several hours (including travel) happened just to get the tv/set up as close to perfect as possible.

I've asked for a partial refund 4 days ago with no response yet but am hopeful the company will do the right thing eventually.

So, sorry for the long post, but my experience is one that I could not recommend this company to anyone as it stands.

On a positive note when they showed up there were two men and since I recently had surgery and can't do this myself they did move my entertainment center to my garage that my TV had been standing on and I'm not sure if that would have been included in the price or not but I do appreciate that.

Stormy V.

Very professional! Works really fast and efficient!
Hired them to mount my TV and then again to instal my surround sound into the wall.
They are respectful and even called me after the visit to check if we were still happy with everything.
Will be using them next month for video surveillance installation.
10/10 recommend!!

Mike M.

Mike and his team were tremendous! They had a very fast turnaround from the initial contact to job completion and they did a great job and were very professional. They also went out of there way make sure I had the correct cords for my new set up. I would highly recommend Mike and his team to anyone needing any TV mounting or AV services.

Pranita B.

We hired these guys through Home Advisor to mount our fairly new TV on the wall in our house. My husband was watching the TV when these guys rang the doorbell and he turned off the TV to answer them and that was the biggest mistake. They came in and tried to sell their service for home theater installation at a discounted price of $1500 ( original cost I believe is $2500) and when we declined, Mike offered it for $1400 and we still declined the offer. He kept trying to sell all kinds of service and we declined them all.
They started working on the mounting and placed the TV on the sofa to remove the stand and screw the mounting stand in . After hooking the TV to the stand he said ""I hope you know that there is a crack on the screen"" to which we said no and took a closer look and saw that there were 2 places where the screen had cracked and the display was gone.
The leading guy Mike insisted that the crack was there much before and it was because of slamming the TV on the floor. I kept telling them that we had been watching TV for the last 1 week and my husband was watching just before they came and they denied it was them who did it. We just moved from from another state last week and he was trying to blame the movers causing it to crack. Even when we kept saying it was working fine up until the minute before they arrived he kept saying it was already there. I even asked him if we knew there was a crack why would I hire him.
They had been carrying tools in their hands and in their waist but we didn't keep watching each of their move to point them what caused that crack but we are 200% sure it happened during the mounting.
Both the guys tried to blame us and went away with their devices and stand leaving us all so disappointed.
We lost our expensive LG TV bought less than two years ago due to these guys' negligence.
When Home Advisor called them yesterday to verify the review I wrote for them they tried to blame it on us and today 02/21 Home Advisor calls to inform me that these guy denied we hired them.This shows how these guys are. They are BIG LIARS. DON'T HIRE THEM.

Payton D.

If you want a half ass job done at a premium price... be sure to call Mike! If not, save your $$ and go elsewhere. Didn't do half of the job that he originally agreed to. Terrible service from start to finish.

Bob L.

I don't know quite what is going on with this company. A representative from this company came out promptly (Michael Rodriques), looked at my system and could not solve the problem and said he would have to bring and a technician back the next day (mind you on the phone Michael said he was a tech), so I said ok asked for an estimate approximately $325.00 including parts. He showed up the next day with the tech. The tech spent about 1/2 hr and replaced the Audio - Video cable ( about $49.95) and fixed it. This could of been fixed the first day if Micheal had known what he was doing for probably 1/2 the price the first day. Instead of $430.00 the next day - phone number on the add for owner is not right ( Mike Santos) you will never talk to this person. Top things off would not take Credit cards like business add states. Had to wright a check and was asked to put Michael Rodrigues name as payee. Problem was fixed but I don't feel good about this company, something going on that just is not right.

Molly M.

Great service! Responded immediately. Super nice and did a great job!! Super quick was in and out of here within an hour. If you need your tv mounted MS installations is the place to call!