Mr. Electric of West Fort Worth

Stacey S.

I do not recommend this company to anyone and would like to share why. I was a first time customer of Mr. Electric Ft. Worth recently. I had an electrician install a ceiling fan in place of a flush mount light fixture and replace some bulbs in tall ceilings. Aaron was on time and courteous, however shortly after he left I realized he took the original flush ceiling mount light fixture as well as the box and papers that the ceiling fan came in with him when he left. He did not ask me if I wanted him to dispose of the trash and must have done so without me noticing otherwise I would have stopped him. I called the company to notify them that I wanted my original light fixture as well as the manual for the new fan installed from the box. They said they would contact Aaron to see if he still possibly had the items on his truck but likely not. I said if not, I would appreciate my bill being credited for the value of the light fixture at least. The representative without hesitation said ""well we can't do that because it would come out of Aaron's commission but we can replace the light- it was only worth $15-20."" I was shocked. As someone who works in the customer service industry it also offended me. She did not ask me to provide a model number for my light fixture, description, picture, etc. to attempt to match it but instead made an assumption. Also, it has been a week since that phone call and I still have not received a follow up call with an update on when they plan to return to my home with whatever light they assume I owned... not professional at all nor the right thing to do. Clearly they are more concerned with their electrician's commission checks over their customer service protocols.

Carrol B.

We have used them several times in the last year. We purchased an older house that needed a lot of updating. They are always polite and professional. The electricians show up when they promise and willing to explain what work needs to be done and what can wait. An excellent company from the person who answers the phone to the apprentice.

Gio M.

Thanks for coming out on short notice. The whole
process took about 25min. I asked how much it would be to change out the GFIC switch. I already had the part and I wired incorrectly. They never responded and I called and left a message to call me before sending a tech out. Once the tech arrived they told me it would be 176.... Terrible customer service and I hope they saves someone from using this unprofessional company.

Ross S.

This company is extremely EXPENSIVE. Beware of them. They charged over $ 300.00 to come put on a week day and replace a socket in my ceiling. . I furnished the part!!!! Do not use this company unless you are extremely wealthy, frivolous, and love to waste money. I will never use this company again!!!!!!!!!!!

Eric S.

Can't speak to his electric skills, but driving in a big ol' Mr. Electric Company Van sure emboldens this guy. He blew through a yield sign and took offense when we honked - he slowed down, gave us the finger as we took pictures. That's a complete lack of situation awareness.

Nathan N.

We just moved into a new (older) home to find that one circuit was not carrying current. Mr. Electric dispatched Clint, who very patiently went from end-to-end of the circuit. After hours of searching, he identified the issue and replaced the defective parts that were its cause. He also educated me about some of the things unique to our new, but older, home and taught me what to watch out for as we began living there. This type of extra-mile service has always received my highest ratings.

Heather O.

Fantastic customer service from start to finish. I have had them out twice. Made appointments online and by call. Both super easy and friendly service! Tech arrives in the time window given and receive a call prior to ensure you are home in time. Tech knew his stuff and did the work quick and efficiently. So happy with the first call out that we called them back again.

Terri M.

UPDATE: After writing my initial review, I received a message, then a phone call from the business owner, Robert L. He reached out to me to personally inquire how he could help rectify my dissatisfaction to the initial service call. He ended up sending over a WONDERFUL electrician by the name of Steven, who fixed my problems and made my day with his bright and cheerful demeanor. We were in the middle of moving and he was just a breath of fresh air, during a time of chaos.

I am sincerely grateful to Robert for taking the time to reach out to me, with the utmost kindness and sincerity. He went above and beyond to let me know that he cared about me as a customer, and wanted above all, for me to be happy with the service I received from Mr. Electric. It isn't often that you get that kind of personalized service from an owner, so I am absolutely impressed and for this reason, I CAN and WILL recommend this business to my friends and neighbors. Thank you very much Mr. Electric!!!

M H.

Very quick responses, on time, professional, friendly and efficient. I had a light box installed for a ceiling fan. I highly recommend Mr. Electric. John was very nice and I appreciate the great service! Thank you!!

Horacio C.

Outstanding technicians got to my home on time. Fixed my problem with different options. Very good description of my problem and very happy with my fix.
Enjoyed the communications and the bio on my tech.
Mr Electric is on my A list.