Mr. Electric of West Fort Worth

Richard W.

Mr. Electric called and said they would send over an electrician to solve my problem. I wanted my electrical panel moved to outside to accommodate a Generac generator. Brandon recommended a plug in to accommodate electrical cords from a generator. I would have electrical power to most of house and after he finished installing the switch and outlet, he thoroughly explained how to use everything. Very impressed with him and Mr. Electric. Will definitely recommend them to my friends.

David L.

They're crooks, zero stars!!

I had a simple job for them that took a half a day, installing an upgraded service panel and a taller pole per code. These crooks charged me five to seven times as much as I could have got this done for.

William L.

I called Mr. Electric to fix some wiring issues that I created while changing out light switches. The office had given me a time span which I was fine with. A little while later they called back and stated that they had an earlier time if I wanted it. That met a lot to me so that I could get the job done sooner and had a set time.
The technician, Brandon Ritzie, showed up as stated. He was very professional and knowledgeable. The circuit was a complicated arrangement but Brandon worked on it with out frustration and solved the problem in a timely manner. The work was done and I was happy. I would recommend Mr. Electric and especially Brandon to anyone.

Kirk R.

My experience with Mr E's business process: show up, offer outrageous price for simple ceiling fan installation, have offer declined, bill an appearance/""dispatch"" fee, leave, repeat. Ignore phone calls from outraged customer.

Consumers: try to find ""dispatch fee"" disclosure by initial phone contact or website. Note the free estimate claim on the website

Linda C.

We requested a quote for an outbuilding which is located out of the required limits for a permit or code inspection; however, we follow state code and expected that would be upheld in our quote. After receiving the quote, which was over 50% higher than other electricians, we were told by TWO other electricians and ONE additional contractor that an item in Mr. Electric's quote was in violation of state code. This raised a red flag so I did further inquiry. Result? Mr. Electric knew what they put in the bid, but since we requested a lower price point and did not require an inspection or permit, the item was placed in our quote. This is not acceptable to us so we went with another company and could not be happier. If there was a Zero rating, I would have chosen it. When something doesn't feel right - it probably isn't. This is my opinion, do your research. Blessings

Josh G.

Prices were not very reasonable to install a light fixture and 2 fans. Additionally, the technician was not friendly at all. Extremely blah person that did not seem to care about his work/customer. It's unfortunate as the office staff was very friendly and responsive. Maybe their other technicians/electricians are better, but I would not recommend this company based off the person that was dispatched to my house.

Joanne S.

This is honestly the WORST quality and customer service from a company I've ever received. This is not an exaggeration. They have been rejected for inspections multiple times for my home and have put a HUGE SETBACK in my progress. They have no sense of urgency and do not care about their work at all. They did not coordinate with inspectors nor did they even LOOK at what they didn't get approved on. This was an absolute mess. Waste of time and waste of money. Do not use this company.

Tim A.

Not excited to pay a 50 dollar fee to have a company come tell me that I have a $$$ problem. A fee should only be based on whether or not I choose you as my service provider. Thanks for the quick reply.

Beth B.

I called for an appointment. They advised they could not get me in that day but the next morning. I told her I would just try another place and if u can't get something today I would call back for the next day. She told me she would get me in that day between 12-5p.
4:15 comes around and I call. Never heard from them. I said will you have someone out by 5? She said no unfortunately we couldn't get someone out to your house, but I can do in the morning.
They wasted my whole day of trying to find someone with their worthless promise to assist me. I have never used them but I also never will.

Val B.

We had a problem with our 220 power with the 110 working fine. We called and asked what the charge would be to get a technician to take a look and fix the problem for us. We were told $200 for the service call, while that was a little steep, it was after hours so we had the technician come to our home to find/fix the problem. Foolishly we did not ask the question .... Will the diagnosis of the problem be covered by the $200 fee? Laugh if you like but the answer to that question would have been NO. To actually get the tools out and look at the problem was an additional $189. So we paid $200 for the technician to drive to our home (wish I could get some of that action). Now we're $389 into this nightmare and nothing has been done. The technician pulls the cover off the electrical panel, pokes around with some tool I don't understand and then says the panel is bad and must be replaced-----$7900. WOW So over $8000. Strangely enough as if by magic or maybe a unicorn came to visit us the problem completely disappeared 5 hours later. Thinking over $8000 is a lot of money we paid another electrician to come take a look and we were told our electric provider was probably working on or had lost a leg (not sure what that means really) and around midnight it was restored. The Mr. Electric technician called the next day to let us know he couldn't do the work because it was raining. We told him we got the power back and he claimed the box was probably shorting and needed to be replaced. There was no evidence of shorting. No charring on the metal in the box and it's still working without problems. The average charge to replace a residential power panel is between 1500 and 4000. Our box is not made of gold so I don't know why it was going to be so expensive to fix a problem that wasn't actually a problem. The sad thing is the technician could have called Oncor and been a hero and left happy with his $389. He didn't though and now he looks, to us anyway, like a guy who was trying to take extreme advantage of people who's experience with electricity is flipping a switch to turn something on or off. We'll never call on Mr. Electric again.