Mr. Electric of Katy

KL R.

Jeremy is every personable and easy to talk to! He resolved my problem within minutes! He knew his business and I am cooking with pleasure again. You guys are now in the rolodex as my go-to electricians and I will be calling in the near future for other projects that don't involve problems but cosmestics!!! :)

Kim S.

***USE THIS Company!! Very prompt (was at our house within an hour of an emergency call) in 100 degree weather and we needed our power back on asap. Nick was very thorough with clear explanations of what's required Vs what's nice to have for your electrical requests. Also I appreciated that they shared the current code requirements for new homes since our home is older and we could update a few things to be modernized. Good value as well with a discount if you join a membership-- so we got instant savings with multiple projects. Nick was a problem solver who also was very professional and didn't stop until all our issues were addressed and resolved - and he always gave us updates and options.

Mike M.

We recently had to get a serious job done to our house. Mr. Electric, Brandon (service guy) and partner were great!! The explained everything onsite and made sure I understood everything that was going on. Great work. I will definitely use them again.

Angela W.

This post was misplaced, as it was posted to the wrong location.

Prior to the day of upgrade the business was 5 stars. Upgrade day they moved to a 3 - lack of communication between their employees and contacting Center Point. - CP came to the home at 3 to turn on the lights but Mr E wasn't done yet. So CP left. Mr E ""supposedly"" called CP at 5pm to finish the work, and told us CP could be out by 7pm. Long story short, CP never got the call Mr E left the house at 5pm with a family of 8 sitting outside in 100 temps/humidity and mosquitoes- with 2 family members having special medical conditions. CP stated they could be out by 7am the following day.- not good! Now I got involved and called the Mr Electric company and asked for a hotel compensation for the medical kids, they agreed. 1/2 the family stayed the night in a reasonable hotel of $70+ tax (remember Houston) and followed up by emailing the receipt to their recommended email, and I have yet to receive payment. - so I drop to a 3 star. Now a month later, my electric box is popping breakers. I reached out via the website as calling is a hassle, but I will tomorrow during business hours. Mr. Electric could respond to email inquiries via the internet form on their page. They want to sell their services, but once you use them they could care less about keeping their customers. I am not happy with their business, and I have reached out via website, now I have moved on via Facebook. This matter has become personal to the fact that their work could lead to a home fire and as of now if the investigation proves the fire was electrical this Mr. Electric in Katy will be sued. But that is why they get 1.5 stars, I really should give .5

Owner
Shijo T.

Owner
5/18/2020 - Hi Angela, I had previously responded via direct message, but did not receive an answer. Thank you for taking the time to leave a review - and I am very sorry to hear of your concerns. Houston has several Mr.Electric business units (think of them as individual stores). I am the owner of Houston-West & Sugar Land .... you have left a detailed review on our Yelp page, but it appears that the services were performed by a different Mr.Electric franchise: who have a separate Yelp page of their own. I called the other business unit on your behalf to ensure they received your feedback the same day. It would be very much appreciated by myself and the team however if your review was removed & posted to the correct business unit for their follow up directly. Again - sorry to hear of your concerns and appreciate your leaving a review. Best wishes, Ian (owner, Mr.Electric Houston-West & Sugar Land)
10/1/2019, 6:42 AM

Shijo T.

Morning Angela, [direct message]

Thank you for taking the time to leave a review - and I am very sorry to hear of your concerns.

Houston has several Mr.Electric business units (think of them as individual stores).
I am the owner of Houston-West & Sugar Land .... you have left a detailed review on our Yelp page, but it appears that the services were performed by Mr.Electric of Katy: who have a separate Yelp page of their own.

I am going to call the other business unit in Katy on your behalf to ensure they receive your feedback today.
It would be very much appreciated by myself and the team however if your review was removed & posted to the correct business unit for their follow up directly.

Again - sorry to hear of your concerns and appreciate your leaving a review.
Best wishes, Ian (owner, Mr.Electric Houston-West & Sugar Land)

Scott H.

Great support to do major overhaul of our new/1988/home. They were responsive and did a great job. Had a recall on them to add a couple more projects and they showed up and we're ready to go and happy with their work. Are standing by to have them install a Home house generator upon delivery. Very happy with them.