Mr. Electric of Dallas

Mark C.

The technicians at Mr Electric are highly professional and very skilled. They were prompt for the appointment times and finished the project under budget and on-time. I would definitely be using this company again for all future residential electric work.

Dawn J.

I was charged more than $250 to replace the remote in a ceiling fan and to tell me that my bathroom lights needed to be replaced. This work took less than an hour.

He said if he did replace the lights in the bathroom my charge would be an additional $250. It took me and my 19-year-old son 15 minutes to do the work that he was going to charge me an additional $250 to do.

Look around, way overpriced, go with an independent electrician

As always, should have checked yelp first!! My experience is not an exception. Use someone else!

Dai P.

During a thunderstorm, half of my condo did not have electricity. I called Mr Electric because they had a rating of 4.8 out of 5. Their electrician came and he looked at my fuse box inside my house and told me that half of my fuse was getting voltage. He then proceeded to go outside and check the meter box. He came back and told me that there are 3 wires that looked old and needed to be replaced. He said changing that would solve my problem. He said it would cost $429.00 if I wanted him to change it. I, of course, told him yes because I needed my condo to have electricity back again. I went outside with him and watched him changed the 3 tiny wires, each of them only 12 inches in length. When we got back into my condo, we were both SURPRISED to see that half of my condo WAS STILL WITHOUT electricity. He then went outside again and came back after a few minutes and told me that three problem WAS NOT the wires, but it was the meter box itself. He told me that I needed to call ONCOR to have them replace the meter. After Mr Electric technician left, I called ONCOR and told them the situation. They came out to check the situation. While ONCOR technician was outside checking on the meter, they asked me what Mr Electric technician did. I told them that Mr Electric technician replaced 3 wires that he said was damaged. They ask to see the wires. When I showed them the wires, they were SHOCKED because they said that there was NOTHING WRONG with this wires and that Mr Electric technician should have called them first instead of replacing the wires. ONCOR changed the meter fixed my electricity problem. Mr Electric charged me $429.00 and DID NOT even fixed my problem. When I asked Mr Electric technician for a receipt, he said that it would be emailed to me. I NEVER gotten any receipt or invoice from them in my email. I later called Mr Electric 4 separate times to ask for my money back and ask to speak to a manager, but no manager ever called me back. I did not get any response from them. I'm not sure how they got 4.8/5 rating?!!

Edmond B.

I had a small electric fire. Mr. Electric got me scheduled and two electricians, Andrew and Jacob, came out on time. Andrew gave me two options, and said the less expensive one would work fine. The service was great and the price was less than I anticipated. My home is back to normal.

Adrianne M.

The electrician that came out installed an outlet on a wall and put in a dimmer switch. He was here about an hour and a half and charged me $817. He flat out said he couldn't put a dimmer switch in because the outlet already had a ceiling fan and you could visibly see we didn't have a ceiling fan. I had to ask him questions to get to the fact that he could actually put in a dimmer switch. Not a great experience.

Edward D.

Do not use Mr Electric of Dallas. One of my breakers I thought was broken. I called to Mr Electric and they came over on time within their time frame came over for $49.75 diagnosis. He replaced one breaker and flipped up an upside-down breaker that was in accidently in the off position. He was here a total of less than 30 minutes. He charged me a total of $373 (including the visit fee). This was a complete rip-off. I wish i billed out at that rate for 30 minutes. I will never use them again and i suggest that you move on to anybody else. The only positive thing was he was a nice guy. I would have asked for an a$#hole if i could get a cheaper rate. I'm still really pissed off about the whole thing.

Mary K.

Referred to Mr Electric thru Angi's list. Needed 3 ceiling fans installed to replace existing. Easy job--8 ft ceilings. Nice and experienced electrician, but price was $800--came down to $600. That was still high, but needed work done before holiday weekend. Gave us estimate for another project--very high. Would not use them again, or recommend. Although work was OK, prices are very high, and there are other licensed electrician's in this city. Shop around!!!

Katie L.

Disappointing experience with Mr. Electric - the service tech was on time and was friendly and polite but quoted me over $1000 to replace the LED puck lights underneath my cabinets (which are already hard wired) - this was even the ""less expensive"" option where they would give me lights that I could plug in ... which makes no sense since we already have the hard-wiring in place. The tech seemed baffled that I wasn't ready to just jump on board with that quoted price- i told him i was expecting a job that was maybe a couple hundred dollars. My husband writes the insurance for Neighborly so we try to stick with Neighborly companies but Neighborly- take note! It's clear from other reviews that Mr. Electric is not in-tune with its customers and being honest about the cost of the work that needs to be done!

I come from a family of engineers so once the tech told me it wasn't a wiring issue I just went to Home Depot, bought new puck lights, and installed them myself for $40. Next time I'll just call a local electrician and get a more realistic estimate as I definitely felt taken advantage of in this situation.

Larry D.

I called Mr. Electric on Tuesday afternoon to set up an appointment to get a quote to install a Tesla Wall Charger. I spoke with the girl and explained to her that I was available after 4pm and she said no problem, we'll set you up for tomorrow and you'll get a call from us to confirm when we're on the way. As you can see by the attached photo, I got a confirmation text right after that asking me to confirm my appointment for today, which I did right away.

Fast forward to today, and about 6pm and a no call no show from Mr Electric, I call the company to speak with Hailey (not sure on the spelling) and ask why no one called or showed up. She said she showed that my appointment was for TOMORROW between 12 and 5. When I told her that I had never heard of that information, she put me on hold and comes back to explain she just listened to her co-worker call me this morning and go straight to voice mail and leave a message. I told her I didn't get a phone call or voice mail from her and hadn't spoken with anyone about that appointment day or time. She becomes confrontational and instead of just attempting to solve the problem, tells me that she can go and send me the recording to prove that they called and left a voice mail. I explained regardless of what was left, I don't have a voice mail period. I said it would not serve my interest at all to say I didn't get a voice mail when I did. As she continues to argue with me, I just told her that instead, I'd go leave a review about my experience with her and find another provider.

As an aside, when I got off the phone, it seems my phone did send the voice mail to the ""spam"" folder and when listening to the voice mail left at 7:14am (so much for business hours), they call to inform me that they don't normally schedule appointments after 4pm and they can't guarantee they would have anyone available at that time, even though my first phone call emphatically made clear that I wouldn't be available until 4 and she scheduled it anyways. She then goes on to say that and by the way ""we do have a small dispatch fee of $49.95 to get a technician out."" You're telling me that you have staff that takes a call, gets my information, goes through the entire process of booking an appointment that they KNOW they can't keep, and don't even mention that they charge you $50 to come provide you with a quote? What a laughable breakdown and ridiculous way to earn someone's business. And to top it all off, to have Hailey manning your phones who has no sense of ""let's just fix this problem"" but instead would rather be ""right."" Judging by the other Yelp reviews, it looks like I dodged a bullet, but you'd be well served to steer clear of this company. For all the fancy text message appointment confirmations and things they use, it's clear they don't know up from down and now I know I was gonna get hit with a surprise charge just to show up and give me a price for the work I wanted. This way of doing business doesn't cut it in Texas guys.

Paul S.

The service guys were nice, but the price was robbery. I stupidly paid over $1,700 to have two NEMA 14-50 outlets installed in the garage. One was installed on the same wall and one on the other. This increases the price I do know this. However, we had a NEMA 14-50 installed at another property by another company and had the line run under the length of the house and through an exterior wall and it was a quarter of the price. there is no logical explanation as to the $1,700 price other than I was taken advantage of. I could have two of those run through the underside of a house and still barely get to HALF of the price Mr Electric charged for the garage install. They sent an email about feedback and I responded saying I felt like I was taken advantage of and would like be contacted. They never contacted and so I decided to leave a review. HAVE MORE THAN ONE COMPANY GIVE YOU A QUOTE BEFORE USING THEM. They did good work, but will take advantage of you. The service guy kept trying to upset me on a surge protector for the breaker box for an additional $400 or something. Scammy and over priced.