Mr. Electric of Concord CA

John T.

We had an electrical problem in a house. Mr. Electric came out and did a home safety check that was inaccurate, misleading and had errors and omissions. They then proceeded to propose almost $10,000 of electrical upgrades that would not fix the problem they were called out to diagnose. In fact they did nothing to diagnose the problem. They simply assumed that the upgrade would fix the problem. The purpose of their visit appears to be to upsell and not solve the existing problem. Had I gone with their advice I would have had an electrical system that could provide more amperage than the wiring in the house could possibly handle and the problem that sparked the original call would still be there. Bottom line, they were not willing to properly diagnose the problem just and just wanted sell unnecessary and expensive upgrades. I will leave it to the reader to determine the ethics of this business practice.

Franklin W.

Thanks for your reply to my review. I asked your tech to install a security light that was also wired to a special override, wireless, ""panic"" switch located inside my house. The technician could not figure out how the older security light was wired (he fiddled with the wiring for about 45 minutes). He said the electrician who wired this security light KNEW how to wire security lights and he couldn't figure how to wire the new light into the existing house wiring. I said as a ""licensed electrician, you should be able to figure it out the wiring;"" he replied telling me he was not licensed (""so long it is not difficult, I can do the work""). I asked him to simply put the old light back (the older security light was installed by a licensed electrical contractor during the extensive remodeling of our home in 2019; there is nothing wrong with the light). It is still my belief I was ripped off at $650.00 to install 2 lights. My review was not about the quality of the work, but simply a precautionary warning to consumers to get a second bid on such work. If I had followed my own advice I would have gotten the lights installed at approximately 50% less than what I paid this company to do the work. There are plenty of piranha swimming in the home repair space looking to rip consumers off. I got bitten this time and learned a valuable lesson from MY mistake; I will not let this happen again, at least, to me.

***To the individual who JUST wrote: ""...you can't blame the electrician for how he feels because it sounds like you changed your mind."" Please read my response to the company: The technician was UNABLE to decipher how the old security light was wired to the inside panic switch. So I told the technician to send moly put the old light back because he spent 45 minutes fiddling with the new light and I was afraid he was going to charge me by the minute for his incompetency. He charged me to put the old light back after failing to replace the light!!!! I did not change my mind on the installation of the security light it was because the technician could NOT figure out how to wire the new light into existing house circuit without blowing the breakers.

Jeannette M.

Highly Recommend Mr. Electric! Alex is wonderful, professional and very knowledgeable. I am very happy with the service and I will be using them again if I need any additional services in the future. I needed help with my patio lights and Alex came to the rescue.

Alla A.

I am very greatful for the service provided. Alex did an extraordinary job!

Ms T.

Power was out in half my house Alex came out.On time, informative,friendly and knowledgeable. Will use again

Yordano R.

The team was amazing responsive and very friendly.
But Alex the technician was beyond phenomenal. Alex was knowledgeable, precise and extremely transparent with the process. I like him so much and we just hired him to do another project.

Sean Z.

Alex D was very thorough and respectful. He was able to quickly diagnose the issues and resolved them. Appointment was easy to set up and communication was clear. They are very professional and prices are reasonable.

Keith D.

Professional, clean, and respectful worker came to my house and fixed my electrical issues. I have no complaints at all. I would recommend Mr. Electric!

Jorge S.

I called for a GFI outlet that wasn't working. They said there was no charge for the call out and they would come out and bid the job LIE number 1. They came out and before they accessed the outlet, they were obligated to do a safety inspection of the house. They spend 30 minutes inspecting things that aren't broken. Then they make a list of things that need to be brought up to code. Once we get to the reason I called them, they tell me to diagnose the problem it's $367.00 dollars. THAT'S NOT FREE. I tell them the problem is the GFI box and all I need is for it to be replaced. They tell me they think it's in the wiring? LIE #2. How do they know it's in the wiring, without even touching the GFI box ? I tell them I know it's the box and I recently had another company swap one out at my sons house for $125.00. They told me if I pass on the $367.00 diagnostic check and just swap the box out, that would be $320.00. I kindly asked them to leave. I then went to Ace Hardware bought a GFI outlet for $31.00 and called a neighbor for advise. Within $20 minutes I fixed it myself. For a total cost of $31.00. These people are LIARS. STAY AWAY!!!!!!!'

Jeffrey O.

I would recommend Mr. Electric of Concord to anyone! Victor just came out and assisted me with figuring out our electrical issues. He was very professional, great at trouble-shooting, and just the type of person you would want helping you with electrical jobs. He communicated clearly and was helpful. It was nice to have a good experience with an electrician and to feel like I've found the electrician to call with future needs!