Mr. Electric of Austin

Erik H.

Of the five or so companies that I reached out to for extending an existing circuit and running a new high voltage line, Mr Electric was the only company to come on-site to give an accurate quote and answer all of my questions. Other companies relied on my sending several photos from different angles and making assumptions about the layout of my home and the scope of the project. Mr Electric uses an iPad app with standardized charges so there is no ambiguity in any of the services you're getting and in the invoice you're receiving. Communication was superb with updates via text, phone, and email -- I really appreciated that. Mr Electric came in at a slightly higher price point but Aaron and Travis spent an entire day with me, explained everything they were doing, asked for preferences in placements of fixtures/switches/outlets, and exceeded my expectations. It was money well spent and I will use Mr Electric's services the next time I need some help with my next project!

Brianna M.

Donny was so helpful! He was transparent about the services my unit needed and even called my landlords and walked them through his assessment of the problem. Utility issues can be very frustrating and he made the experience as pleasant as possible. Thank you!

Russell B.

John Kesl was very good, very knowledgeable and very determined. We had an issue that took hours of trouble shooting and he would not stop until the problem was located. After the the problem was located the next day he and Chris was on location promptly and fixed our issue creating a feeling of safety that My wife and I needed.

Thank you guys.

Claudia E.

Horrible service. The technician showed up within the window of time provided, he demonstrated professionalism when he arrived by introducing himself and letting me know what he was going to do. Right after my first question his attitude change for the worse. He was very rude, and pretended not to understand simple questions. After my husband talk to him over the phone and addressed his rude behavior, he changed his tone of voice and even acted nice.
The worse part is that he wanted to charge $550.00 to fix a stove top, where I can get a new one for $600.00. So I just paid the service fee of $97.00 to be treated disrespectfully, having someone bring their germs in my house, and not fixing my appliances.
I would say ""DO NOT HIRE""

Mark D.

We had an electrical issue, James Sanchez of Mr. Electric showed up quickly and very efficiently sorted out our issue, came back with replacement parts and changed out our equipment. Icy roads would have prevented him from getting the exact replacement, so he upgraded us. Couldn't be more pleased

Sam K.

Not transparent about their fees, terrible appointment window, canceled on me last minute, next available appointment was 7 days after my original appointment.

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This was one of the worst experiences I've ever had with a service. Some of my outlets in the apartment have gone out and I needed a quick repair. I called in for an a quote, the man on the phone scheduled me in for the day after next. That was great and easy. A few hours later a lady calls me just to inform me that there's a $180 or so diagnostic fee. I thought this was strange and asked where this fee came up. The man before didn't mention a fee and now you're calling me just to tell me about a fee. Despite this, I continued forward with the scheduled appointment. A few hours later I get an email confirmation with the biggest service window I've ever seen - despite asking for a specific time. The service window they provided was 12-5pm. On the afternoon of the actual visit, after my tenant and I wait hours into their scheduled ""window"", I get a call from the same lady telling me they have an ""emergency"" and can't make it today. Their next availability was next tuesday, exactly 7 days from my original scheduled appointment. She offered a weak apology and $25 off, and when I said I wanted to think about it she said ""so do you want to cancel your appointment"", to which I had to reply ""no, you canceled on our appointment for today, and yes I need to think about rescheduling"".

Tom T.

Update:
This company is willing to lie and misrepresent in order to cast doubt on a bad review. Is that really a company you want to do business with?

I am not needing to add circuits, I have asked to reconfigure receptacles. Moving a plug from one side of a wall to another is not adding a circuit.

Further, the panel is not at capacity. Many of the existing circuits are unused and could be repurposed if the electrician was willing to spend time investigating.

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I am a repeat customer. I've spent thousands with this company. Very disappointed in the electricians unwillingness to troubleshoot today and find a solution. In our experience the electrician wasn't willing to spend the time to do some basic testing so they could make the right recommendations. Instead wasn't willing to test and pushed a $10,000 quote.

Brian S.

Double the cost of most contractors atleast for panel replacement. Also beware upselling (nobody puts AFCI breakers in a 1960s home...). Get a free quote from TX Electrical Services or Brightside Electric before you commit.

Cliff C.

Terrible! I was in a pinch and the company I normally use grazer electric was booked until September. All I wanted was to install/replace a ceiling fan in an existing circuit. Nothing complicated, in fact I could easily have a handyman do it for $50. So I called ""Mr. Electric on Friday and they were available on Monday to install. I asked what the price was and they told me that the electrician they were sending was $175 an hour which I thought was a LOT but I wanted it installed soon because that's were the kids were doing school. I specifically asked them if the contract out the work since she didn't seem to know exactly how much they would charge me but simply said $175/hour and she didn't think it would take that long. So Monday comes and I'm not there but my husband is. I'm in a meeting and I see that he called and texted so I call him back to find this @&$! Was trying to charge $285 for installing a ceiling fan!!!! Wtf?? Please if they tell you it cost that much it does not! Then I told him that was redick and absolutely too much to install and he said, ""well that's what journeyman cHarge and if you don't want quality work, etc."". What a joke. I do this all day long and deal with contractors all day long and I will tell you with 100 percent accuracy that is way too much to replace a ceiling fan. Don't do it!

Rashaka B.

$417 work for a $10 part that took less than 10 minutes and I told them what the issue was. Recommended to change both AC breakers, but a prior diagnosis was for one AC breaker. This is the reason why businesses get a bad rap. Everyone connected to this issue is saying overpriced and overpaid. My home warranty was shocked at the cost. They want to sell you on things not needed. It was obvious why they were available to come out almost immediately. You have to slow with business at this time. Customers should remember this. Beware. This is why you don't get repeat business.