Modern Services

Skip R.

Standard AC check up on Monday. Technician showed problems with unit, warned of possible failure soon. Got a quote for a new 4 ton system with heat pump. Scheduled for installation next day.
Next day crew arrived to install. Brought a 3 ton system. Glad I caught that. When investigating air handler, discovered that ductwork should be replaced to increase efficiency for 4 ton system. Another quote resulting in a huge total bill.
Arrived Wednesday to install new ductwork and new system. 4 man crew spent 8 hours here.
Thursday discovered that Modern Services had installed the wrong system. Only AC, not AC and heat pump that I had paid for. Also, Modern Service serviceman arrived to patch drywall where air handler had been. Made a mess on the garage floor. Nice patch job, but sloppy cleanup.
Called Friday, explained situation. Can't do anything until Monday. Monday came, and they called and cancelled until Tuesday.
Tuesday 2 man crew came 3 hours later than stated and installed proper unit. Unit a bit noisy. Crew wanted to install another return placed in dining room wall. Declined.
On top of all this, we had problems getting the proper invoice that showed the work done, proper units, pricing, etc. It took three tries before it came out right.

5 months later I discover that the ultriviolet lamp system was not installed as contract stated. Called, and it was corrected.

On the first cold day of the season, I turned on the heat, and NOTHING! Nothing but cold air. Called another AC service and they found that the unit was improperly wired. A link on A./H cotrol board not clipped. Reprogrammed the Tstat as well. It cost me $90, but was worth every penny NOT to have to deal with this company again. Goodby Modern Services!

Roger Z.

I will say one more time, your company did not scam me, it was a poor choice of words. My only problem was the pricing of the shut off valves, $100 each. If it wasn't for that part of the quote I would have had the work done by your company. Sorry for the misunderstanding

Lesley B.

My experience with Modern was great. The technician was prompt, explained pricing, and resolved my AC issue. I would recommend and use Modern again.

Wendy B.

As usual, Modern Services was prompt, professional, friendly and on time! Just a check up this time - this company is great to work with!

Dan A.

This company was fantastic. On time, great explanation of problem, gave estimate and stuck to it. And fixed problem in rapid time. I will make them my go to company! J.B.

Mary S.

I called Modern Service to set up a maintenance appointment. I paid them $200.00 in advance of the first appointment. The technician took one look at my AC unit and declared that I needed to buy a new compressor. Then he said I needed to buy a new AC since the compressor would cost close to $4000.00 He said it would cost me $12000.00 to $15000.00 for a new AC unit! I told him I did not want to buy a new unit. He said he would put a little gas in, but there was a leak that he would not be able to fix, and left. Before he left he demanded another $209.00. He was flustered and actually managed to leave all his equipment behind. Meanwhile, my house thermostat read 85 degrees inside! I called a friend who did AC work, and he came over with his AC equipment and filled my AC and fixed the leak. He charged me $383.00 to do the job. The Modern technician returned hours later asking if his equipment was left at my home. I said it was, he was very grateful. He said his boss and his wife would kill him if he lost his equipment. Needless to say, Modern Service will never hear from me again after 20 years of continued service. They are incompetent and untrustworthy. They said they had no intention of returning the additional $200.00 for the non service that was provided. Do yourself a favor and do not call these guys.If you do, you will be sorry.... My goodness.

George T.

Had a routine preventive maintenance check this week in our HVAC unit- Modern's tech, Jose, was early to notify us of his schedule, he came on time and all went well. He also identified an emerging problem with our unit's coil and offered a reasonable solution. Great job by all

Shelley m.

Do not use this company. Prior to buying my condo in Naples, this company came out to put in a new AC unit, the past owner obviously didn't do his homework. After the recent Hurricane, our AC would not turn on, so we called this same company since they did the original install. The quote on the phone was 112.00, once he was there, turns out it was only the thermostat. While I was not watching, the technician, Elis Quiala, put in a new thermostat and then handed me a bill for 576.00, once I complained, he said he ""just realized it was the wrong part"" so the new fee would be 376.00. I told him the part only cost about 26.00 at Home Depot and told him to take out the thermostat and I would do it myself. He did, my ending bill was 112.00. Watch out for this company. I believe their sister company may be called Anderson Air.. Run

Sean W.

Update, one day later. The AC failed later the same day. Another repairman came by looked at my evaporator, ran pressure tests, and said my compressor was dead. He never checked the capacitor that his teammate installed. Another 24 hours without AC an another local AC group came and confirmed they had put in an old/used capacitor which was ""open"" upon simple voltmeter testing. Had the first repairman checked this we would have avoided this. Had the second repairman done his due diligence to see why the compressor wasn't working, we would have avoided no AC and the stress of replacing both in and outside units (as they were suggesting). I am in the process of asking for a refund for their (lacking) service.

Tommy J.

Called the company and said I had a copper pipe with a pin hole in it and its leaking outside. Waited all day for the guy to show up. Shows up and says we don't that type stuff. I said the woman on the phone said you could. He said they don't know what they are doing in the office. Thanks for a wasted day and water.