Mister Sparky First Coast

Kathleen B.

Some of the power went out in my apartment and it was an issue that the maintenance guys couldn't fix. They contacted Mister Sparky for me. Because this happened on a Saturday I was worried I'd be stuck without my AC working until Monday. Thankfully, Ryan arrived within an hour of being called! He was able to quickly diagnose and fix the problem. He was also very kind and professional.

Maisha R.

My first experience with Mr. Sparky was rough. I called them primarily because I was concerned about an electrical issue in the middle of the night and I saw that they were a 24/7 company.

When they arrived later in the day, I mentioned the issues to them and they began looking for the source of the trouble. Initially they couldn't find any problem and they were ready to wrap things up. Given my suspicion and the potential seriousness of electrical misfirings, I urged them to continue looking around and they finally found the problem that ended up being right in plain sight. That wasn't the best first impression.

Mr. Sparky has returned a couple of times and the new employees are much better. The last person who came, Mr. Hicks, was so kind and personable. More importantly, he was also very thorough.

Based on the last two experiences with them, I would definitely call them again for electrical issues.

Marian B.

Very nice technician arrived but estimate for a new electric panel was too high for me,

Eric O.

When the technician came out to give the quote, he was very professional and reassuring that the work was going to go well - and although extensive - could be done in one day. When the day of the work came, the technician arrived with two additional techs and began work. We expected the work to last 5-6 hours, for the main panel, and then expected to have power back in the house, while they completed pulling the new circuits. THANK GOD WE HAD A GENERATOR! The techs arrived around 9am and did not finish until 11pm - YUP, 14 HOURS! It was beyond ridiculous. Without our generator we would have lost 100s of dollars in groceries from our refrigerator/freezer, the house ended up being 85 degrees for us to try and sleep that night, we tried calling the main office - multiple times to see what could be done to get the work completed faster/sooner (send out some other techs, etc.) - but no response - not even when I left multiple requests for them to call me back the next day. We received nothing but ""I'm sorry"" and was then handed the bill for $7,350.00. Our pool cleaner was stepped on and broken - we were not told - and our brand new broom and dustpan set were taken when they were cleaning up. Based on our experience I WOULD NOT USE THEM AGAIN! It was A LOT of money to have such an awful customer service experience!

Sophie W.

If I can give zero star, I would. I am thankful I did not hire this company. I was almost deceived by them of thousand of dollars. Had some electrical problems and was informed that I need to spend anywhere from 2k-5k to fix the issue. I didn't know anything about electrical but I do know when a business is using scare tactic to promote sales. They said that it had to be done or it will cause fire and wouldn't be safe to live in. That the situation/problem was imminent. I almost bought into it, but I decided to call another company for a second opinion because I just didn't trust their scare tactics sales approach. Turned out the supposed ""problem"" they claimed wasn't a problem at all, nothing major or imminent needed fixing, and it was just a simple electrical job that ended up with only few hundred dollars. I was told by the electrician I ended up hired that I was poorly misinformed.

It was just very dishonest and unethical business practice. I don't know if it was a honest mistake - a wrong diagnostic or simply, that their technicians were commission based that they had to lie in order to get a sale. Don't know. I just glad I wasn't their victim. Will definitely file a claim to the BBB to warn others about them. Please, if you ever want to hire them, please call for second opinion before you make the hiring decision. Please don't let them be the first guy you call and hire. It almost happened to me and I glad I didn't.

Samuel M.

No one turned up for the appointment neither on Monday or Thursday bad customer service

Michael B.

All mister sparkey does is over charge,then slap you with a 60.00 service call.Please call around! The tech told me four replacement gang boxes was going to be 600.00 , I think the techs were sizing me up.( I had the same job done for 130.00) Go for free estimates. Please do not become a victim to over priced commissioned/ electrician/ salesperson. And yes they are commissioned. Mr sparky price is a shocker and will light you up! They have bogus reviews @ 5 stars, just plain BS There is no way they could achieve this rating with such deceptive business practices and pricing!

Mary N.

Highly recommend this company! We have a new home and recently had an electrical issue that no one could seem to pinpoint where it was originating! The first team of guys, Chris and Cameron showed up on a Saturday and were very thorough in searching for the root cause of it and were super polite and courteous working around all the family members in the house at the time.

The next day we had another team member, Chad, come to discover the issues was more complicated and he would have to return the following day with help. He and Ali arrived the next day (on a Holiday!) and stayed until the job was complete! They were very helpful in explaining the situation to us and seemed extremely knowledgeable and competent.

These guys will make sure you are happy with the job and that your home is safe. And the answering department was always kind and kept us informed on timeframe of the workers, etc. Great service all around!!!

Samantha G.

Mr. Sparky quickly and effienctly serviced all my electrical needs. He was willing to come out on a Saturday morning which was great too

Bill G.

Called for a quote to fix a double tap issue with my breaker box. Person how came told me that the box was full and the only way to solve the issue was to put in a new larger breaker box. Quoted me $2,400 to do it. I asked if a subpanel could be installed, he said it would be more expensive then a new panel. Told him to send me the quote as I was planning to get additional quotes. He then told me if I had the work done right then I would get a 15% discount, but only if I had the work done while he was there. Told him to send the quote! He then told me there was a $69 service call fee, which no one explained with I set up the appointment. I then had a second electric company come for a quote. After 5 minutes of checking out the breaker panel the second company said that the fix was no big deal. Within 30 minutes he had created additional space in the box and cured the double tap situation plus added a spare breaker and only charged $260 for parts and labor. Plus he said that adding a subpanel would have been far cheaper then replacing a whole new breaker panel.The person sent by Mister Sparky either didn't know what he was doing or was scamming me with a very expensive upsell. Never use Mister Sparky without getting a second quote unless you want to pay through the nose for work you don't need. They did refund the service call fee after I complained. I will never use them again!