Minyard Sons Service

Seahong B.

Aug 26. 2014
My 2nd story A/C was not working and called the service. It's emergency call. they came 8:30 pm and guy told me $650 for fix holes and recharged R22. or just service charge $135 I don't have a choice cause my 2kids. A/C looks working after they gone BUT temperature never down under 79 so I called again they promised to come back tomorrow in the morning .

Aug 27. 2014
Nobody came and nobody called me. I called again and again. they came 1pm and tried to fix BUT they can't find the reason why and guy told me he will find the problem and reason asking to his boss. he promised to call me BUT No....
I called service again and they promised to come tomorrow in the morning....
Now, My wife and 2kids are preparing to sleep in living room..

Enrique L.

Called Minyard and Sons for electrical work. Ian Kidd did a great job.
Strongly recommend!

Patti O.

Thank you Sergio and Frank! Our upstairs AC capacitor went out on Sunday and they had it fixed on Monday afternoon! What great service in such short notice. I highly recommend them! They even made sure the downstairs unit was good. 5 star service!

mary e.

I called Minyards when I was doing some remodeling and found multiple issues with the sockets behind the cabinets. Ian came out and took a look at what was going on.. Gave me estimates on what absolutely needed to be done now, what should be done fairly soon and what should be done but could wait based on budget. the day of the service he not only arrived on time but took into consideration the work that was going on and made accomodations so contractors could still work while he was working. But unfortunately that is where the good work ended. Ian is still great at what he does but the way he is scheduled, my job became a side job that was picked back up whenever nothing else was going on. A month into this process and I still have an open fuse box, sockets with no covers and the sockets that were supposed to be replaced were not. Had to call in another company to finish what Minyards didn't have time to complete.

Kyle H.

I'm uncertain how they possibly got any reviews above a one star based on my experience with them. We set up an appointment to have them come do some electrical work in the garage. On the appointment day I sat around in the 2 hour window and never heard from them. After calling they apologized profusely saying the technician had been rerouted to a restaurant that lost power, which is perfectly acceptable except they never bothered to contact us. They rescheduled with us for the following morning, surprise surprise they never bothered to show or contact us again. I'm uncertain how this company even stays in business or why it is so hard to find service companies that have even a modicum of customer service.

A S.

For some reason I have given this company many chances to let me down. They have never shown up on time, and have even failed to show at all on the day that was scheduled due to a ""scheduling error"". When these errors happen with every appointment then it is something systemic. When they do show, I had to do the troubleshooting for them. Read on to see my experience in detail...

They have shown a failure to root cause a problem and shown a tendency to slap on the most convenient ""fix"" so they can get out the door.

On my first A/C problem their solution to my problem was to put a piece of scotch tape on my thermostat...yup...scotch tape. On the surface, this was an insultingly idiotic solution, but since I was stumped and my online research turned up no leads, I gave them the benefit of the doubt. After a few days I realized this did nothing, but with the change in the weather the issue seemed to resolve itself over time.

On my second A/C problem (unrelated to the first) I called them because I thought having a history with them would be beneficial (I did this against the protests of my wife and in the future I will listen to her). Unfortunately I was out of town so my wife had to field this one by herself. She communicated the problem well and, over the phone, confirmed that the tech got all the info. His solution was that our filter was dirty and did not investigate the part of the system I strongly suggested he look at. The filter was changed and the problem did not go away. Once I was back in town, I called him out late one night and sat with him in my attic for a 1.5 hrs walking him through a process he should have been able to do by himself. I had to compel him to open the evaporator coil box, I had to compel him to look down inside the the coil assembly, and even when the problem (a cracked condensate drip pan) was directly in front of his face, I had to point it out to him. Unfortunate for me, this assembly is a fairly esoteric model so sourcing a replacement will be complicated. He left with some info to try to track down a replacement. I then heard nothing from them for 1 week. I spent each business day this week calling their office and being told that the tech would call me that day. He never called. We finally scheduled a return visit for this morning so he could get some measurements. I got a call 5 min before he was supposed to arrive saying he will be out in the afternoon. That was the end of our relationship.

I was told on a number of occasions that they only have one technician now because the others quit...I can see why.

Jesse M.

Horrible service. I made an appointment with Minyard for an electrician two days ahead of time. I took a half day off work to be available. I called them at 11:30 am the day of the appointment to confirm and they replied that everything was scheduled and ready. I was given a window of 1:00 - 3:00 pm. ""Ian"" the technician called at 2pm to say that he had been having a bad day and asked me to reschedule to next week. I explained that I had taken a half day off work and had cleared the area in which he would be working. He said that he could be there by about 4 pm. He called back at 3:40 and said that he was all the way up in Killeen and would not be making it. I called into the main office to complain and get resolution. The person on the phone ""Chris"" apologized and said that the work would have to be done another day. I asked him to recommend another company. He put me on hold to check. He gave me the name of another company that he thought could come out the same afternoon. I called that company and they said they were booked out for 2 weeks. The Minyard website states that they have 24 hour 7 day a week service. I question this, as they did not offer to come later in the evening to honor their appointment. They were polite and apologetic, but that does not undo the disservice. I would absolutely not recommend this company.

Bernie C.

Thank you Marcus for fixing our plumbing problem. No more water backing up in our dishwasher and the shower spray is so much easier. Before the fix, it was like going through a car wash. Thank you for your promptness, friendliness, and expertise.

Lori B.

Nice job, guys! I had a panic yesterday when my a/c temp read 87 degrees in the house. The air was blowing, but not cooling. After calling another local company who couldn't come out until Monday (4 days away) I called Minyard to see if they could come out.

Within the hour, Frank showed up. He was getting off work to go out of town for a fishing trip, but swung by my house first. the problem was, thank goodness, a common one for him. He got the a/c up and running again within another hour and I had a cool house by sundown.

Thank you so much for service!! So impressed with these guys. They could have blown me off until next week, but came over late in the day anyway. Much appreciated!

Veronica B.

Woke up from a nap tonight to find it 80+ degrees in the house. I called several local businesses and Minyards was the only one to respond to my panic. Frank came out promptly and quickly diagnosed the problem. He replaced the failed part and only charged me a minimal fee. I would recommend these guys to all my friends.