Milestone Garage Door Repair

M H.

They get 1 star for formerly being Butler Plumbing and apparently David Butler has sold to Milestone and sold his customers to a less than situation than they were used to......

I had a plumbing issue and I had to call to setup an appointment, as others have said, be there in a flash and having to wait a week don't coincide
The lady who called me was very pleasant and asked a lot of questions about my issue.....she said they would try to get me in earlier if opportunity came about which it did
Received a call from dispatch and he knew nothing of my issue so I had to repeat everything already discussed......left work and met workers at my house
Told them what the issue was and he pulled a cost chart and after looking at it for several minutes determined my issue would be 2nd from the top.....I questioned the high cost stating the leak could be a simple valve which would be an easy fix......he pointed out the leak could be down lower in my yard where the slope goes way down.....I told him that if this was true it would defy physics for water to travel to a higher ground and advised the water would flow downward.....he stumbled and said regardless they couldn't do the job today and I could think about it....I asked how much labor verses material was involved in this minimum cost he showed and he said he didn't know and someone would have to call me back.....almost a week went by and no call

I called and left a message and was amazed the next day I received a call from David Butler the former owner of Butler Plumbing.....I tried to advise what happened and I was cut off and was very rudely advised he was very aware what happened.....he told me his worker advised him I was very rude.....he told me the worker advised me, they do not inform customers how much labor verses materials are apart of their pricing.....I struggled to get any points across and I tried to say the worker was wrong and actually advised someone would call and he never told me what David said he did. I also tried to advise I was taken back that I broke from work and how my situation was handled but to no avail, couldn't get a word in.....make matters worse the tone in his voice was not worth debating with especially considering he was repeating from word of mouth and I was actually there.....
My take, workers and people I have dealt with are very nice and pleasant
David on the other hand, not so much
He sounds upset, bothered, and maybe tense on this deal, he made with Milestone
I have lots of experience with David which goes way back, and I have always noticed how he gets rude in his choice of words and tone when his opinion differs from yours
Maybe this deal is stressed his world because when he was Butler Plumbing, he hid behind his courteous workers and now Milestone has him dealing directly with customers and this is not his Forte

I would be careful dealing with this new company and be aware it isn't the same company no matter how you spin it

Good luck David wish you success in your new endeavor but I think I will seek elsewhere for future plumbing issues

Donna T.

I had milestone electric come and upgrade my breaker panel. Every person I dealt with from the woman who answers phones to the electrician to the smoke alarm installers were the nicest, professional, knowledgeable people. I would definitely recommend them to everyone. I also was told the exact same things by the city, as far as what was needed in my home to be up to code, as the electrician, so I know I was not being sold things I didnt need. Thank you Matt and milestone!

Brian L.

We've had milestone security for several years and have been very happy with their installation, responsiveness, and service. That part of their business is great and far superior to places like ADT. Their electric and HVAC service are also good, although more expensive than others. Their technicians are courteous and their customer service managers really care about their customers.

Karmen M.

We have used Milestone for years and they have always been honest, trustworthy, very knowledgeable and professional. Phillip Richey came out today and serviced our heating system. He was very thorough and explained in detail all of the minor issues we needed to address. I am so thankful that we have a trusted company that we can rely on.

Annette D.

Was pleased to not be charged even a dispatch fee when Josh H. was unable to repair bathroom fans because of the way they were installed.

Chris M.

I have used Milestone several times. Always efficient, friendly and professional. They provide and thoroughly explain work along with any potential options. Work is done well (have never had any re-work necessary). As some have noted, it is not the cheapest option, but the pricing is straight forward and clear up front (they have an ""a la carte"" menu of services they can provide with set fees). I've never had a job cost more than a quote.

Alan C.

Called on Monday 12 28 15 with electrical problem (light was flickering) in bedroom closet. Clearly explained to young woman who setup the appointment that the issue was in the attic. The reason I know this, is that I had replaced the switch and removed the fixture and without correcting the problem. The house has been remodeled and copper wire was used in the process, but the house is older and was originally wired with aluminum wire. I have found over the years that where these two types of wires connect, there can be issues. This is why I will call an electrician, as it exceeds my scope of knowledge.

The appointment was set for Wednesday afternoon. I was at work and my wife was at home. Tech arrived on time and was pleasant and knowledgeable according to my wife. He could not find any issues with the light in the closet; he removed the fixture and said it was alright. Everything was working. So she called me. I did speak to the tech and told him the issue was not in the closet it was in the attic. Probably the junction box. He then told me that it was going to cost $140 to do a diagnostic to find the issue. Really? So the $69 service fee is just for the pleasure of showing up? Needless to say, I was upset, Not at the Technician, but the fact that he apparently was not informed of the information I had giving to the young lady who set the appointment, Nor was I advised that the $69 covered absolutely nothing and that to determine what an issue is, there is an additional charge. Which does not include fixing the issue.

I understand having to pay for time and materials to correct issues. I also will say on the behalf of the Tech, his hands are tied, since he has a fee schedule he must go by to determine rates. Also, he did not charge us for the service call, even though I told my wife to pay him.
But the issue is not fixed, still flickering this morning. Turned off a breaker box until another Electrician will arrive on Monday.

The thing that gets TO me is the fact to determine the reason for the flickering light was going to cost me $209 ($69 PLUS $140) . Before doing anything. I have yet to have a service company try that on me. I always thought that is what the service call fee is supposed to cover. I guess I am wrong when it comes to this company, a mistake not to be made twice as I will always ask first when setting up an appointment. By the way, when I did ask, the other electrical company does not charge this fee, it is part of the service call.

Just to be clear, this was not the TECH's fault, he was just doing his job.

Ricky H.

I wanted a simple Thermostat moved less than 10 feet and my wife got a sales pitch and an estimate for 530.00 including vent relocation. This is ridiculous . I will never use this service again. I am shocked and very upset. I have spent over 148.00 to learn a lesson. I feel very out of fair and equal exchange. I declined the work and had the Thermostat moved by another HV/AC company for a 75.00 total fee.I will warn my friends, family, patients and Yelp and Google about your company. My wife did state that your technician was very friendly, however I needed one thing done, not a theory or dissertation on AC flow. I am very upset and needless to say will never use or recommend your company again.I had no problem with the service call but no quote was given when I asked over the phone I was told about a diagnosis fee which will be waived once work is completed. That is fine. I figured it was worth it to get it done in a timely manner. Caution you get the diagnosis fee and the service fee if you deny the work...so you pay 148.00 plus to find out that they over inflate their prices and then over recommend work on a simple task that was requested. Warning Warning !!!

Megan S.

They were incredibly professional and kind. Our technician, Josh, could not have been nicer. But their prices are literally insane. They quoted us $900 to hang 2 light fixtures and install 2 outlets. Are you kidding me? $900 for 2ish hours of work???? Thanks but no thanks. I'll google it and risk shocking myself for that.

S B.

Great Job!!! Professional efficient and quick! Valerie came out to install a heavy light fixture I picked up from Habitat for Humanity Dallas resell store in my home office. We talked in detail about pricing and options of how I wanted the light to look before she got to work. She did a great job with suggesting a few other energy-efficient things for us to consider in the future as well.