Milestone Garage Door Repair

courtney h.

Based on their HIDEOUS commercials where the actors are WHISPERING... I would never ever use them. WHY????? It's like nails on a chalkboard. What marketing FAILURE gave you the green light on this commercial disaster??!!??

Frances A.

I had a dripping faucet in the main tub and a toilet that wouldn't auto fill. The agent was super friendly and they came out the next day. I normally do minor repairs myself but recently had surgery. After assessing the job, (I already knew what needed to be done) the tech quoted me more that $1,100 and that included the 15% discount for being a member. After I stopped laughing, the tech asked me how much I had in mind! I didn't realize this was a bartering situation! I found a local plumber who was insured and bonded and the job was done perfectly for under $400. I wish I had found him first. I have since cancelled my membership with Milestone. Techs are obviously on a commision to quote as much as they think they can get. I am disgusted with this service.

Kristin G.

We had a problem with our hvac and called the 24 line. Spoke to a live person! Told us that someone would call within 30 min to schedule the tech. Another live person called! They said they were extremely busy due to the heat but would be out between 11-2 the next day. Another live person called early in the morning to say, the tech may be a little late but definitely had us scheduled. They texted us that Rolando was on the way and he made it by 230. He fixed our problem within 30 min. In addition, he checked out the unit and at our request also our second unit since we just bought our home. Showed us pictures and videos of potential problems, (which they validate in the video as your house and not some random other units) and gave us the pricing and recommendations for various options to avoid future unplanned repairs. Also took the time, to explain how to install a new thermostat, reconnected a piece of flex duct that had come loose and changed one of the filters. This was all part of the $99 service call. I cannot say enough good things about Rolando and Milestone Air. They have gained a new customer for life

James W.

I had to use Milestone a couple weeks ago and the service tech was great. charged me 900.00 after the repairs to only find out the issue was actually on the city side. But since tech was so professional I Joined the Milestone service
plan. I talked to my dad and he liked what they had to offer and he joined as well. Not thinking he would need to use them any time soon, his water heater went out. He went and bought the same water heater and called milestone to come out and replace it. Milestone wanted to charge him $1,100 dollars in labor just to replace the water heater that only took me 45 minutes after I drained it to change out. they also said his water pressure was to high and wanted to charge 2 to 3 thousand more to fix the issue. He told them no thank you and just like me canceled his monthly member ship. Yes the service call was within business hours on a Friday and $1,1000 to replace a water heater is highway robbery. I am going to post this on google, YouTube, and Facebook to give other people a heads up before using you.

Shalene W.

I was in need of a plumber ASAP to change out 3 valves for new shower hardware and a new shower liner for the master shower to get the tiles guys started.
I called Milestone. They booked me right away and the staff is friendly. However, they're pricing IS INSANE!!! To add the 3 valves and shower liner was a over $6k - he talked me into getting the membership to give me a 15% discount on future services.
I then needed to add faucets & ptrap to 6 rooms and put in a free standing tub that has already had all the plumbing done prior.
Without membership that price was $8,271 and with my amazing membership I could get these services for $7,326 like REALLY???
I posted on Facebook moms page for a plumbing referral and was referred to another company. They quoted me for everything and the total was $3,500 with no membership. So if you go apples to apples. I save $4,771 by just using them over Milestone.
They're pricing is seriously crazy! No clue where they got their reviews on Google. Maybe the company hires people to leave them.
Anyways, here's my honest review with my honest prices.
I hope this helps someone before they've invested too much money with the WRONG business!
Might look different to read each quote. They both cover the exact same services!

Paul S.

I would give these guys one star, but what brings it up to a 2 is that the technicians are very friendly and courteous.

After having Milestone to the house 4-5 times to look at two separate issues, $500 later and they didn't resolve either issue. They tried, but were not successful. Along the way, at each turn, I was offered packages of work that were increasingly ridiculously expensive, up to $17,000 to 'repair and improve' one HVAC system.

Technicians should be fixing what is wrong, not looking for opaque ways to separate you from your money. It actually comes off as ridiculous.

Randall P.

I called Milestone to come out and flush my tankless water heater. Tech did a free home inspection, and then went out to his truck to ""write up"" my evaluation and quote. When he presented the information, I was shocked. They quoted roughly $700 to descale/flush my tankless water heater, roughly a 45 minute job, then tried to sell a $3800 Flowtech whole house descaling unit. I would've paid $300 to have my tankless water heater flushed and Descaled, but I knew that this pricing was way out of line with what the job required. I paid the $99 ""service call fee"", and escoythe service Tech out of my house. Someone has to pay for all of their television advertising, the embroidered uniforms that their service techs will wear, the voice over songs on their television commercials, as well as their nicely painted trucks. Do not call Milestone unless you wish to have your bank account emptied by overpriced plumbing, electrical, HVAC services. I'm extremely disappointed in this company and the obvious predatory services that they attempt to sell.

Joanna S.

NO INTEGRITY
He gave me a 460 price based on his estimate that's it would take a hour and a half. My 86 father begged me to let him do it. Promised me it would take him 15 minutes. Dad was right. The tech Tim Lewis did the job then sat in his truck on his phone for an hour. I went out to the truck. I said as long as you're here have work you could do to help me out. He said , ""We don't work by the hour."" Welll they sure quoted hours when they were getting me to accept that 460 dollar price. What a rip off. They don't make men like Dad anymore. Tim Lewis could of at least given me an hour and a half of work.

Robin V.

I called Milestone out on 2.10.2022 for a water leak on an exterior line. I ended up paying them $548 to dig a hole and break one of the stones for my entryway. The lead plumber told me that the leak was in the middle of my driveway and I would have to have a completely new water line run. He figured this out with only a pressure test and without using a leak detector and digging a hole next to the driveway. He went and sat in his truck for a long time and came back with an estimate of nearly $7500 but only if I signed up for their year long preventive maintenance plan which they would roll into the cost of the repair. I found this price to be rather extreme and he went back out to his truck and came back with a new estimate of $6975, I still had to sign up for their yearlong preventive maintenance plan. Advising I would like to get another estimate on the repairs I was charged the $548 and given one week to pay them the $6975 or I would have to pay them $7523 because they would not credit me for the work that was done, the digging of the hole and spending time in their truck.
We had another plumber come out and they found the leak less than 10 inches from where they stopped digging. It was repaired and didn't cost the better part of $8000. So no I would not recommend them for any work, unless you like paying someone $550 to come out and dig a hole for you, and don't forget you have to include that yearlong service plan that you don't want and don't need but if you don't get they will charge you so much more!

Doug B.

Outstanding company they came in and got the job done in a flash just like the commercials.