Milestone Electrical Services

Jean D.

WATCH the upsell! Milestone electric will send an electrician out to assist you, and they will be able to fix the problem, even though it may take longer to repair than expected. The service provided by an electrical technician was not the problem I had. The problem with this company is the upsell to take the advantage plan. The advantage plan is supposed to ""protect"" the customer, by giving the customer multiple opportunities to have electric or plumbing checked by them throughout the year. Once you have signed up for this plan, even if it was only temporary, as far as the company is concerned, you have signed up for an annual plan that is automatically renewed, and charged to your credit card bill. In order to remove yourself from this plan, you are forced to login to an account and follow a set of directions to cancel your subscription. It is very difficult to do as the website is not managed well, and the customer is essentially given the ""run around"". I hate to say it, b/c I really think the electrical repair was done well, but I have to say Look for another company. The upselling to the advantage plan is the problem.

Edward E.

Don't recommend unless you like waiting for hours after the appointment time for them to show up along with overpricing and hard upselling.

Marcus G.

Called for a simple AC unit tune up, hour later was told need a new furnace, AC unit and water heater. Stopped listening after the 6k price tag for the water heater. Hate to hear the price for the furnace and AC unit. Found out they are there to charge as much as possible. Huge mistake got a second option milestone was grossly over charging me. Beware.

Vagusman G.

I had a cracked heat exchanger (furnace). They assured me no warranty available (lie #1) and not possible to replace exchanger anyway (lie#2). Only solution is to replace the entire furnace for 8k. I got a second opinion from a company which was able to obtain warranty and replace just the exchanger for $800. Another time, Milestone insisted that my 9 years old AC system must be replaced due to its age...regardless of the fact it is actually working fine. Conclusion: STAY AWAY from Milestone .

Christie M.

We had a GFI outlet in our garage stop working. Thought the breaker flipped (it didn't), tried resetting the outlet, didn't work either, so I called Milestone... the fix it in a flash people... to have someone come to check it out. I called on a Sunday, I was told they had availability in all their time slots for Monday, I said I could leave work till 3 and the lady said she would but me in the 2-5 time slot and would put a note to try to wait till 4 or 5 to come if possible. I thanked her and was very appreciative of that. The next day I called my co-worker and told her the situation and that I needed to leave early.. to make sure I could arrive home when the electrician arrived. As I was leaving work (3:50 pm)I got a phone call from Milestone but couldn't answer but I called back immediately and the young lady said let me look up your service call.... Oh we were calling you to reschedule b/c we over booked and don't have anyone available for you today. I said not this week... okay let me talk to my supervisor, but me on hold and when she returned again said ya we have no one available (even though there was availability in all the time slots when called the day before) can I reschedule you for another day? I told her today was my only day available since I left my job early to meet the electrician today... (when I was told was available) I'll just cancel my appointment and I'll call someone else... okay if you ever need anything in the future be sure to call us... really, why so they can call me at the time of my appointment to tell me no one is available again????? Their logo is an absolute lie.... They'll fix it in a flash....who knows when they'll fix it since they call AT THE TIME SET FOR THE APPOINTMENT to reschedule your appointment... some customer service... waste of my time

Tammy T.

Highway robbery for their service. Only needed one electrical outlet replaced and that was $320. Will not recommend this company to anyone! Highway robbery and shame on Milestone for overcharging on simple tasks. Companies like this remind me to give my business to local small businesses.

william a.

I received a cold call for a free HVAC cleaning. They were in my attic for 3 hours, and came down with $13000 in needed repairs. I got a second opinion and only needed one minor repair for $27.

Zack G.

I needed a kitchen faucet replaced, seemed like simple job to me and I thought it might cost 100 to 200 dollars, 300 tops. They had a technician in my neighborhood on another service call and he arrived in about 15 minutes. Punctual! He gave me an estimate of nearly 500.00 for a 20-30 minute job. As John McEnroe used to say ""You've got to kidding"". And i had already purchased a faucet I liked so that was just labor. They will never get my business!

Peachie B.

The first guy they sent out used a plunger and backed up the toilet into the shower sink and the tub in the other bathroom. Then he told me he'd have to have them send someone else out the next day. I had explained the issue in great detail and they didn't send someone with the proper equipment. I was very upset. Today Juan Velazquez came out. He was kind and explained that he might not be able to clear the clog and he said he would provide me with pictures of the pipe in case there would be major repairs needed. But he also attempted to snake the pipe on the roof. He managed to clear the clog. He is without doubt someone I would call again if I have issues. He gets the 5 stars, but the dispatch folks wouldn't get any for sending the first guy.

Thanks Juan Velazquez, you are the best.

Georgia M

Ashley W.

My upstairs AC would run nonstop just to stay at 72F. Milestone quoted me $45,480 to fix the ducts, apply a radiant barrier, add insulation. The outside unit was 14 years old, the inside attic units was 1.5 years old. I bought $12 HVAC tape on Amazon, within minutes it was was 68F upstairs and frigid downstairs. They told me because the ducts are not configured correctly for the attic furnace it would burn out in in 8 or 9 years. I said for that price, I'll just buy another one. Then of course I bought the tape because there were some sealant issues, problem solved and saved myself 45K. So all I lost was the $100 inspection fee, small potatoes.