Milestone Electric, A/C, & Plumbing

Amy C.

They do not deliver what they promised. Be warned. They charge an arm and a leg for a service that never made any significant difference in the room at my house that had temperature issues. They added unnecessary work with the air ducts in my crawl space so they can get more money. They were always a no show for routine tune up after paying for the yearly membership. Look away and beware of this bad business! Zero stars.

Mike S.

Harley Allison is a fantastic plumber. We needed a full natural gas re-route to power our generator. He developed a great plan and installed it perfectly and it passed inspection the very first time. Great communication throughout the process. Highly recommend.

Brian W.

We had our semi annual HVAC system check and our technician spent quite some time checking the unit inside and outside. He cleaned the condenser and wrote up a detailed report. This process is included with our annual service contract so a great value.

Darlene C.

If they would just take those beyond annoying tv ads!!!!!!!! Might be more interested in using them.

Colleen K.

Will was on time, polite and fixed my broken AC quickly! He air dropped a video of the repairs so I was able to easily share with my husband.

Wes D.

We've used Milestone for years and the technicians are generally very good. Recently their sales practices seem to have changed and we're unlikely to use them again due to these sales practices.

We agreed to a yearly maintenance plan for one year, which was automatically renewed without notice or consent. The process to cancel this membership is difficult to find and complete (seemingly intentionally).

We called to cancel this one week after the auto renew occurred and requested a refund. After multiple calls Milestone agreed to refund half and would not agree to refund the other half. So we paid for 6 months of a service we had for 1 week and did not use.

Additionally, in the weeks leading up to this renewal Milestone called unsolicited at least once a week to try to send someone to check the house, which we did not need. They did not mention the membership renewal in any voicemail or text (of which there were many).

I gave two stars because their technicians are great, but it looks like they're resorting to some of the business practices of other companies that we stay away from.

Michael V.

I contacted Milestone Electric first when my condenser fan went out on my a/c unit. Their quote was over $2400 to replace the fan and a capacitor. I called my brother who has been in the HVAC industry his whole life and he told me this was a major ripoff. I contacted 2 other companies and their quotes for the exact same job and parts and labor was $1400, and the one I went with was $900. Run don't walk from Milestone Electric, they will ""F"" you in a flash like their commercial says. I guess they have to gouge their unknowing customers to help pay for all the commercials they run.

Judy B.

Very helpful and informative. Very satisfied. Happy to recommend Milestone. Price is reasonable.

Rene F.

I fell for the scam. SMH. I have a room that doesn't get cool, like the others. I heard the commercial that Milestone would come out and fix it for $189 and if they cant fix it, I don't owe anything. Of course when I called the sales team began working. Offered me the $19.99/mo deal that included 2 ""tune-ups"". I fell for it and scheduled my first appointment. Very polite people came out and did the whole, shoe cover thing, in an effort to impress. After checking my 10yr old system, that is currently working, I got told the bad news. I NEEDED A WHOLE NEW SYSTEM. The technician couldn't believe how bad my system was. The technician made me a fancy video showing all the bad things going on and then he left with a promise that the ""sales"" guy would come out soon to go over their recommendations.
Two days later, on a Saturday mind you, the sales guy showed up. He apologized for not having shoe covers and asked if he could step on my floor. lol. He was polite and courteous. He then started to cover his presentation. wow. I have been to presentations from timeshares in the past and the only thing this guy was missing was that he didn't offer me a margarita. He went on to explain the history of the company and how family friendly they are. He asked if I had any questions on the company. He then went on to explain that he had three options for me, the basic, the better and the best. Since I answered that this is my forever home, he suggested that I should really consider the best option because it ""makes the most sense"". I about fell on the floor. The best option he was offering and according to him he was able to discount down to an amazing $62,000!!!! This was the top of the line with all the bells and whistles and warranties. He also offered the middle better option which, after his discounts, came to about $52,000. And just because he offered the plain jane 3rd option, the plain, run of the mill option for about $32,000. I have a 3300 sq ft house with two units. I didn't pay that much when I got it installed 10 yrs ago.
Long story long. He left with a thank you for your time and a promise I would call back.
I called another company who came out for a second opinion. This company was honest and said nothing is wrong with my systems. I explained what Milestone told me and even showed him my concerns from the video that Milestone provided. This guy laughed and said, ""yup, thats what they do"".

Run. Dont walk, RUN away from Milestone. I cant stress this enough. At the very least get a 2nd and 3rd opinion from other companies.

Heidi K.

In true consistent fashion, Milestone home improvement services provided on-point, service driven results. My latest A/C & Furnace maintenance check was completed by technician Zaul H. Zaul is very efficient, is an expert in his craft and very professional. Not only does he complete an excellent service maintenance check, he also communicates the essentials for keeping my unit in optimal working condition, ensuring filter changes on time, etc. Zaul has performed maintenance on my A/C twice now. Both experiences were top-notch! Thank you Zaul and Milestone for always providing Grade A service and expertise!!!