Milestone Electric, A/C, & Plumbing

Billy K.

timely professional and reasonable cost. Issues are fixed so let's see if it lasts. Always trying to create new sales other than that they are very good.

Susan E.

Request for service was scheduled within a day, and did not take long for assessment of work and estimate once electrician arrived. It took less than 2 hours for everything to be completed!

Jeff J.

From the initial consultation to the completion of the service work, Milestone was very thorough and clear in their explanation of the service that was to be performed. The service crew arrived on time, was extremely polite, and kept us informed throughout the process. They also cleaned up after themselves, which was a big plus. Overall, we were very satisfied with the service provided.

George M.

My hot water line broke underneath my home built in 1963. Ruined all of my floors. Called Milestone and hired them to replace the pipe. After charging me $1500 I asked tech ""Easy"" if he replaced the line. He said no that he repaired the part of pipe that was leaking. I said NO, the pipe needed to be replaced and thats what i assumed they were doing. The pipe are old and needs to be replaced. His response was we fixed the problem. I asked why he didn't replace pipe because it's old and needs replacing and that is what I understood them to be doing? He said that's what they do, just repair it. I asked again why didn't he replace it. He replied again that's what we do repair it. Doesn't make sense at all. If/when the pipe breaks again I'll have to go through this all again. I will be escalating this to owner.

Larry R.

Save your money! If you want a reliable plumber then DO NOT call Milestone Plumbing in Dallas/Fort Worth. In addition, their subscription program is a farse as I found out.
I joined their Subscription Program after the ""Snoawmagedon"" event in the Dallas Fort Worth area in 2020. I did this because it was very difficult to find a plumber when that event and for $20/month I thought I would be treated with some sort of priority. Well, we are now in a very cold snap and one of my outdoor tankless water heaters froze. I had a trip planned with my wife with deposits and reservations made and we were supposed to leave onm the 16th. Milestone Plumbing could not get to my home until the 17th so I delayed our departure until the 18th due to their word they would be at my home on the 17th. I scheduled the appointment towards the middle of the day because the forecast temperatures for then were to be in the low 40s and I expected that the water heater would be thawed by then. At 08:15AM today Milestone calls me and tells me they will not respond because the water heater was still frozen. I explained to them the conversation that I had with the scheduler just 2 days prior where I was ASSURED that Milestone would be at my home on the 17th to check my water heater. The caller said he would ""check with the team"" and call me back which he did just to tell me that they would NOT HONOR their promise to be at my home on the 17th. I then asked Milestone, as a ""premium subscription member"" if they could send a plumber to my home so they could show me how to turn off the water and natural gas to the water heater and I would schedule another appointment when I returned.m Answer to a ""premium subscription member"": ""the manager said that we cant come out to show you how to secure your water heater. That was it!!!!! If they are ready to flip-off a ""premium subscription member"" then what can anyone expect from them? Answer: Not much. Don't waste your time and money on Milestone and call a real reputable company not one that inflates their customer ratings and makes false promises. Do not rely on them.

Wendy M.

Furnace check complete. It was nice to see the same technician from 1 1/2 year ago. Taylor Gonzalez is kind, professional and efficient. He takes the time to explain what's what and show me what's going on and what's needed. He's a technician I trust. Thanks Taylor (and Milestone)

Boodro D.

HVAC checkup went smooth. Installed a surge protector for the fan inside the main HVAC unit for a reasonable price.

Nancy S.

Service technicians are alway polite, professional, thorough and knowledgeable. People in the office are friendly and helpful. Their prices tend to be higher that independent contractors.

Jw M.

Quickly found the problem and fixed it at NO charge due to error when the lat tech was checking the unit for annual check-up. Really appreciate the willingness to deal with the mistake on their part. Milestone may not be the cheapest in town, but does good work, backs it up which is very important to me and usually can get to us in a reasonable amount of time. My concern with small shops is whether they are financially able to back up their mistakes. The othe factor is that they offer opinion as to preventive maintenance which is optional on the customer's part.

Wendy F.

Tries to upsell on everything little thing for a simple electrical job. Got suspicious after receiving their bid to fix power outages, which began only after their first visit - ended up calling a more reputable electrician who fixed all problems for less than 1/4 of the Milestone estimate - have had no trouble since. Also called in Oncor to double check things for taking any money from us. This company should not be allowed to do business.