Mid-Carolina Electric Cooperative

Tanner H.

We just called mid carolina about a week ago after a big storm and our power box was fine until the next storm aka today which blew the power box up again so I called AGAIN and they sent someone with there 8 year old boy for like maybe 10 minutes and just now it blew up again and now they are closed so me personally I don't recommend it. Do better mid carolina

Nettie M.

These people are thieves! We are so careful with our electricity. We used way less electricity in April than in March, yet our bill was almost 3x as much. I thought it was some type of error so I called in to check on it. Turns out they've decided to rob you from 4-7 pm! They take your highest usage during that time frame and charge you an EXTRA $12/kw (on top of the normal $5.15/kwh)! So if you would like to take a hot shower after work, cook dinner at dinner time, or throw in a load of laundry before bed- they will charge you almost 3x the appropriate amount. This is NOT normal. They even say on their website that their ridiculous system is ""...one you won't find from other electric providers."" They claim they allow us control of our electric bill- that is as long as you don't use electricity from 4-7. You want control of your life? Simply shower at 8 pm, eat dinner at 10, and do your laundry at midnight. Thank you Mid Carolina for always putting your customers first!

Scott C.

Like every other MONOPOLISTIC UTILITY COMPANY! Out to screw you! Competition from other companies would help fix this! There are none!

If you own a house install 1 or 2 solar panels per year. Per MCEC you only need a licensed person to connect to your meter. This will not make your bill disappear each month but will reduce it alot! It's like giving the finger to these ""too big"" monopolies!

If I'm reading my bill correctly:
5 cents per kWh regular rate
$12 per kWh peak use.
Very very wrong! Just checked my bill to be sure this was correct.

Each month every member pays $28.50 per month. When you multiply this fee by 47,000 members equals
$ 1,311,300.00 we all pay each and every month, then multiplied x 12 months = more than $16 million dollars each year just to have these CROOKS provide us electricity...that's insane !!!

Jami J.

I've never experienced a company who cares as much for their members and employees. MCEC goes above and beyond.

Savilla W.

Professional and friendly. Their linemen work hard to restore power when it goes out, working in all kinds of conditions. They are quick to help neighboring states, as well, when natural disasters happen.

Real I.

For three months, we have not received billing statements. The firsts month, we paid the late fee. I called to inquire about it and the initial phone representative was sarcastic with me as if she did not believe we hadn't received a statement. I called back and reached another representative who gave us a one-time courtesy refund for the absence of a billing statement for the second month. How can we determine when the bill is due if we are not notified of a due date? The bill is not due on the same day every month. I wrote the company asking for an explanation of why we are not receiving bills and still have not received a reply. I gave an extra star for the one representative who expressed concern and empathy. Customer care should be any businesses priority, whether or not they monopolize an industry; being in a powerful position should make a company owner more humble, not insensitive to the needs of others. Please be caring and gentle with your customers, and? train all staffing to do the same.

Adam P.

Called ro estabolish new service on my home that i just purchased. Called the morning of closing (prior to closing). Was told that my credit was great and no deposit needed. Called again at end of business day and was told that since the prior owner ordered the shut-off, he would have to give the ok to turn power back on. At that point, prior owner jad no legal ties to the home. My family spent the first night in our new home with no power or a/c. This was an absolute error in the clerical department and a tragedy to say the least. My 12 year old daughter ended up with a heat related illness. Get you stuff together MCE. Sour taste in a customers mouth and hasn't even been a customer yet.

Jay C.

Over the many years that I have had service through MCEC, I have never received poor customer service. Over the last 15 plus years I can count on one hand the number of times my electricity went out. On these rare occasions their technicians restored power in less than an hour. I was happy to hear they are now building out fiber in order to offer high speed data!

Melyssa V.

Worst electrical company I have ever had. Customer service is awful. Missed 1 payment while my husband was activated (national guard) to help with the hurricane relief, now they refuse to work with us on any bills and turn our power off any time we are a few days late.

Ripoff R.

The company applied someone else's debt to my account and forced me to pay $365 that was not my electric bill or they would cut my service off and gave me 2 weeks to do so. the company claims he receives mail their he lives their. I was ripped off and had to pay someone else's debt so this company could make its money back. MCEC using a non profit status to avoid paying millions in taxes yearly. When will the I.R.S. audit the company and its corporate structure. When will someone investigate the companies malicious practices . When will the people of the midlands get their JUSTICE? WHEN?