McMillan Electric

Ws R.

If they work how they drive I wouldn't trust em, buddy never heard of turn signals, very unsafe drivers at this company

Terry Y.

McMillan Electric is difficult to work with, and ultimately they pulled out of the project before it even started due to their own internally imposed constraints.

We had reached out to them to do electrical work in our apartment, following a recommendation from our building management since they had worked with them in the past. They agreed to do the work and took our deposit to get a permit with the city (which they returned at the end when they pulled out).

Communication was sparse; it was hard to get traction for getting a proposal together. Even when a proposal was sent, they had actually sent us a different client's filled out proposal incorrectly.

When talking to them verbally, professionalism and customer service was lacking. Their tone was passive aggressive and made it feel like they were inconveniencing themselves by doing us a favor, rather than trying to serve us as a client who matters.

Originally, they agreed over the phone that they would also cut into the sheetrock in ceiling. In the middle of pushing the proposal through to our building management, they reversed their decision causing us to need to coordinate with yet another contractor to do this work. Moreover, McMillan Electric told us that the other contractor would have to be onsite at the same time and work in parallel with them. This made the job that much more of a logistical nightmare.

Our building requires that work be done no earlier than 9am, which is a reasonable request to not disturb neighbors. McMillan Electric refused to move forward claiming that their union requires work to start at 8am. Instead of figuring out the logistics on their own end, they moved this burden onto us as a client. They told us it was on us to change the rules of the building. They ended up blaming us by saying that they normally don't do residential units and only took this on as a sign of goodwill. Somehow, they were able to follow our building's rules previously but couldn't do so now.

Ultimately, it has been a colossal waste of time where we could have just gone with a different electrician who would have been more professional. We wasted two months of back and forth with them. Would not recommend them.

Andrea A.

McMillan Electric is the best. Not only are they skilled in their craft and able to fix problems quickly. They bent over backward to accommodate a busy merchant's schedule to ensure they didn't disturb the business and still get the job done. McMillan Electric also showed great commitment to the community to fix the Hope Will Never Be Silent neon sign at 400 Castro St. Thank You!!

Kayla B.

Update: The Office Manager, Liz, ended up reaching out and helped up get a quote for the job. She's been really prompt in handling our account requests and making sure to provide follow up. We've been really happy with the level of service and maintenance since, it really helps to have a great point of contact.

Chelsea B.

I've had them do work for five different clients over the last 5 years. The first few jobs went OK, but the most recent three were a mess both in terms of communication as well as the billing process that followed. I had to hound them to get invoices for projects, to no avail. When they finally billed me SEVEN MONTHS LATER, they double-charged me for about half of the work. No detail or descrptions provided on the invoices. My clients paid directly, and they're still hounding me for money for the same work. They're a mess. Just don't even go there.

Dan B.

I own Fido Systems, and IT firm based in San Francisco. I've owned my business since 2001, and for most of that time I have used McMillan for data cabling and electric work for my customers. We've worked hand in hand for all these years and our jobs together always turn out great. They are great guys, do a fine job, and are honest. I love working with these people and I'm confident you will too.

Jim C.

I had been trying to find an electrician for some fixes and new installations. Most often appointments were made and never kept. Finally I found McMillan. They were reliable, knowledgeable and reasonable with prices. I am very satisfied with their results.

Jon S.

These guys are great. Especially Mark Mahoney. We've used him for a bunch of jobs, and they're always on time and high quality.