Marlin James Air Conditioning & Heating

Sherri R.

Love the service from Marlin James technicians Dwight and Conner. Incredibly safety conscious and professional from the time they entered my home until they left. They arrived on time during expected window of the appointment. Texted their arrival and were professional when they called.
If looking for Air conditioner service company -Marlin James is tops! Have used them for years and will continue to do so!!!

David F.

Spoke with office several times and was assured they would have the part for my air conditioner. Scheduled appointment for 3-5 pm. After 5 pm got a phone call they have the wrong part - Liars - avoid these horrible people - I was on their reds customer service contract
Learn from my mistake - use any other AC service in Tampa but don't call Marlin James - Would give a zero
rating if possible

Elgin C.

I have dealt with this company for three year since we built our House and we have had two leaks and a unite replacement. Every single time they come to my house it's a problem. I feel like I am dealing with a Sleazy used cars salesman or a lying grimy mechanic. I would do my homework before you buy anything from them or have them service you home. For me to come and post on yelp its pretty bad. All they want to do is blame it o. The the manufacturer or the new change in the coolant being used now. Never will here them accept responsibility when we repeatedly seen that they where not telling the truth or trying to get over.

Linda H.

Our air conditioning system quit working. It would not come on at all. I called Marlin James to get service, and someone showed up that afternoon. The technician said that the coils were so dirty they were causing the system to freeze up. He said it would take 2 people to pull the system to clean it, and there was a possibility that the coils could spring a leak by removing them, and they would not be liable. He estimated the cost to be about $600 to $800. He seemed to be pushing us to get a whole new heat pump. He said he would get us a quote, which I received several days later - $2,400! The e-mail read ""Due to the age and condition of your system. Pulling and cleaning you evaporator coil is not an option. Therefore we are quoting you to replace the evaporator coil.""

After he left, my husband called someone who works for another air conditioning company. He said he pulls a/c coils by himself all the time. There's no need for 2 people to do the job.

Then he called the company that installed the system-Alan's Air. They came out the next day and cleaned the coils without removing them, for a total cost of $295!

Pat A.

What service. I had a house full of out of town company and my AC went out late on a Saturday afternoon and It is a little over a year old. I contacted the company that installed it and waited over an hour for a call back. I had Marlin James do a PM on it earlier this year so decided to give them a call. Within 15 minutes I received a call back, explaining the problem and the service tech walked me through how to fix it. (My drain pipe was clogged and I needed to clean it out). Took 15 minutes to get the unit back in working order. What service. I will keep this phone number on speed dial.

Becky F.

Buyer Beware: DON'T choose an Air Conditioning system made by DAIKIN !

I don't often write reviews unless a product or service shines brightly or, as in this case, appalls me.

FOUR YEARS! That's how long we've been trying to work with Marlin James Inc., the company that installed our brand new, but POORLY FUNCTIONING DAIKIN AIR CONDITIONING SYSTEM in our newly constructed house. The system was strongly recommended by our general contractor, who, as it turns out, is friends with the owners of Marlin James. Our newly constructed house is under 1800 square feet and our property includes several large (""grand"") oak trees providing shade on two sides of the house. Nevertheless, 78 DEGREES WAS THE BEST OUR HOME'S A/C COULD DO, WITH INDOOR HUMIDITY CONSISTENTLY MEASURING IN THE 60-75% RANGE. Our home is Energy Star certified, very well insulated, and should never have had these kind of issues. We couldn't even use our toaster oven without raising the temperature several degrees in our whole house. Incidentally, we were religious about changing filters monthly, pouring vinegar in the condensation lines monthly, and vacuuming out the drain lines with a shop vac at least twice yearly.

The installers returned to our home too many times to count since we took occupancy in mid 2014. No matter what they tried, nothing improved the situation. Some visits were considered ""under warranty"" but for some visits we paid for parts and service; regardless, no service calls actually fixed the underlying problems. When it was cold outside, the technicians got a reprieve, only to be called back to our home when Florida's temperatures again rose. Once, they brought along a factory representative to see if his knowledge of the system would help overcome our problems. It didn't. At one point, they suggested a system redesign -- at a price of $6,000. We declined, feeling we should not be required to spend such a large figure to fix a relatively new air conditioning system that was supposedly designed specifically for our new home and was considered ""under warranty"".

When this year's summer was again looming, we again reached out to Marlin James but they were unresponsive to our emailed requests for service.

Finally, we decided to see what other air conditioning companies had to say about our problem. Four separate contractors individually reviewed our system and all came away scratching their heads. They'd never seen anything like it. They reported that our Daikin system was perhaps appropriate for a condo setting with one intake and one vent, but not for connecting ductwork to. For one thing, it was designed with ""zones"", using one outdoor 1.5 ton unit to alternate between powering three different indoor air handlers (in the attic), attempting to cool only one zone at a time. Secondly, it included a vent to the outside. We had been told our superior insulation required that the A/C be given access to ""fresh air"" which we now learned was not necessary in a residential setting where doors were often opened and closed. Most importantly, we had been sold a 1.5 ton outside which, contrary to Daikins' and Marlin James' assertions, would never be sufficient for a space the size of our home (all four companies recommended 3.5 tons).

Biting the bullet, we chose one of our consulting contractors to replace our entire A/C system. In doing so, we were APPALLED TO DISCOVER HOW MUCH BLACK MOLD AND MILDEW HAD ACCUMULATED IN THE DAIKIN A/C SYSTEM DURING ITS FOUR YEARS IN OUR HOME. Observing the black buildup on the removed Daikin A/C system components, I finally understood the cause of my recently-developed breathing issues for which I had already seen four specialists, undergone extensive testing, applied multiple medications, and gone to the expense of purchasing a whole-house air filtration system.

As a result of getting rid of the Daikin A/C system and replacing it with a well-known, consistently high rated A/C system, our home now remains blessedly cool and relatively dry with clean air quality, even when we fire up the oven or clothes dryer. It's as it should have been all along, including these last four frustrating years. Given the time, energy and dollars we had to invest in troubleshooting over and over again, then finally replacing our four-year-old air conditioning system (not to mention the medical expenses which resulted from such poorly operating equipment) we haven't decided next steps, but at least we can make any subsequent decisions while we're a little less ""hot under the collar.""

James H.

Fantastic Company. Reliable, prompt and trustworthy. No complaints. Everyone one from this company has been courteous and professional. Our Tech Steve was great. These people know what they are doing and treat their customers with stellar service. Thank you Marlin James!

Julia B.

Very prompt on service time. Have used them for years. Great service, and carry their yearly service contracts.

Betty S.

Great company!! We have used Marlin James for several years now and the team has always provided exceptional service.

Kevin K.

I highly recommend Marlin James. I have used a number of A/C repair companies over the last 20 years and Marlin James is simply a cut above. The techs are professional, show up on time and do great work at a fair price. Bottom line - you can trust them.