Mac 5 Services

Art S.

Their technician showed up on time and gave a fair estimate. He pointed out that some of my attic duct work had reached its life span and he would be glad to service them but they would need to replaced in the year. We decided not to clean them and get them replaced this winter. We are in the process of getting estimates and bids now.

J S.

Run....don't walk away from this company! Paid for a leak detection, charged me for it, would not make a suggestion of where the leak was (even after I showed him the location).....tried to sell me a repipe of my house...was in and out in less than 20 minutes....called American leak detection- found the leak and repaired it in less than an hour and a half (and the leak was exactly where I said it was). Don't waste your hard earned money with this rip off company

Cathy B.

On a repipe Max 5 errors
1 - ruined a freshLy painted bedroom with a water leak they caused
2 - installed a shower faucet upside down 3 - installed a sink faucet which leaked after installation
4 - permit failed
5 - kitchen sink leaked after permit fix was done

Our pipes burst on 7/31. A plumber from Max 5 came that night and we signed an agreement to have the whole house repiped. The workmen came the next day,Tuesday 8/1, although we were promised water Tuesday, we got cold water on Wednesday 8/2. Wednesday they destroyed a freshly painted bedroom by causing a water leak in the ceiling. On Thursday 8/3, they supposedly finished. Thursday they were called back to fix a sink faucet they installed that leaked. Max 5 didn't put in the permit untill Saturday 8/5 after I called the office asking about a permit. On Monday 8/7 of the following week they finally filed for the permit. Tuesday 8/8 they were called back because a shower faucet they installed was upside down. Thursday 8/10 they came back to fix the permit failures. On Saturday 8/12 they are scheduled to come back to fix a leak caused by the permit fix

Jo H.

Called them To Look at a wall outlet that wasn't working and they quoted me $800.
I had another company look at it and it took them 10 minutes to figure out another outlet had tripped. Easy fix. Mac5 wanted to make a big deal out of it and charge me an arm and a leg.

Kimberly S.

great company . they came the next day and gave me a price.
very honest sales man joe. the guys tat did work respected my home , and my husband and me.
call they will be there on time .

Concerned A.

Horrible follow up communication!
After the initial email I received, I have had nothing from the company in terms of contact. The kind woman I spoke to initially deserves a better employer. I was told that a person would call me to schedule an estimate but I've had zero response in over 2 weeks.

I have a simple & straight forward install for a whole house generator/transfer switch. The generator is already placed and the distance to the main panel is literally less than 10 feet away inside the garage.

You'd think that the very least they'd do is let me know they were incapable of doing electrical work or even estimate the job. But, I guess their lack of communication tells me, and everyone really, they aren't interested in assisting customers.

In all honesty, after reading the reviews on Yelp and Google, I wasn't going to contact them at all due to their obvious arrogance and willingness to disparage the customer when they are asked to justify their pricing, normally 3x that of other contractors. But I believe that every company has a fair shot at redeeming themselves and that the negative feedback wasn't earned. I rolled the dice and boy, oh boy was I wrong!

For being one of the ""fastest growing companies"", as they claim, I'm perplexed as to why customers even consider this company for ANYTHING!
A word to the wise folks, if even an extremely small number of the reviews are correct, I suggest you avoid this company as if your life depended on it! They will not only deplete your savings, but will also cause you to find a suitable contractor to fix the code violations their workers will leave in their wake!
Trust the reviews people! Run far and fast away from this company. Your wallet and home will thank you for doing so!

Lindsay M.

When you need products and services, Mac5 provides them. Excellent customer service and prompt appointment completion. The plumber examined various potential problems in our house for a considerable amount of time and provided some excellent ideas.

Charles R.

I need an electrician who can run coax cable from my master bedroom to the cable junction box in the garage so that I can hook up my Cable-TV box. Spectrum refused to do it. Mac5 owner called me back and explained options.

Desiree A.

Stay far away from this company!! Our downstairs A/C unit was having trouble and wasn't blowing cool air. They sent someone out and he said that there wasn't any freon in the unit and it'd be $850+ to fill it up. I understand Freon is expensive but we ended up sending them away and calling someone else. Turns out our Freon was completely fine and it was the capacitor that needs to be replaced. If you want to get scammed and pay over priced prices then give them a call.

Will P.

I would not recommend. They don't seem to pay attention when you speak to them, so schedules keep changing. Very expensive. I ended up getting the work done for less than a quarter of what they were charging.