Luminous Electric

Bob R.

Dan and Rob did an excellent job of relocating a ceiling box and installing a new kitchen island light fixture with dimmer switch. They were courteous, knowledgeable and very professional. I would strongly recommend this company and will contact them again when I am ready to start my bathroom and back hallway remodel. 5 stars +.

Yvonne A.

BAD BUSINESS ETHICS. I will never use Luminous Electric again. I am very disappointed in how Luminous does business. We contacted them for a job and explained to the dispatch person that we needed a dedicated GFI line installed in a customers bathroom that we were installing a whirlpool tub in the following week. She told me that they didn't have time to give me an estimate for this job (even though the job was scheduled on Thursday prior to the Tuesday appointment). I told them that we have used many different electric companies for this before and our price range is between $250 to maximum $450 depending on how long of a run is needed for this electrical installation. When the electrician shows up at the job he's gives us a quote of $737.00!! We questioned his price and were told it was because of the run length. At this point he knew we were at his mercy. We were at a job that had to be completed that day and he completely took advantage of the situation and price gouged almost double of what we are usually charged for the same service. The job took an hour an a half. I contacted Luminous Electric to make them aware of what we were charged thinking that their service guy must have overcharged us and wanted to make them aware of it so they could have an opportunity to make it right with us but that obviously didn't happen. Believe me, I have learned a lesson. I have worked with so many other companies, I just never expected them to charge such of an excessive price for the same job. BAD BUSINESS ETHICS

Brian A.

Danji showed up on time and prompt very professional. He was extremely helpful on understanding the working parts of my 30 amp jump box for a generator. Because of his knowledge quality of the product and information that he gave me I will doing business with them again excellent company

Jennifer S.

Horribly expensive. It cost us $50 to find out our issues were going to cost us about $500 per hour. I don't like the fixed price deal. I would much rather have the time and materials method. Too bad as they were very professional and nice.

Judith N.

Beyond excellent. If I could give this company and Keith, my technician more than 5 stars and an A+++ rating I would. Everything about this company is a pleasure...from scheduling with Lisa, to their immediate responsiveness, to their prompt arrival, to their job pricing, to the cleanup, to their guarantee, to the paperwork they left behind. Both Keith and Lisa were extremely knowledgeable, professional, and pleasant. I will tell everyone I know about the amazing experience I've just had with Luminous Electric. I can't imagine ever having anyone else ever do work for me!! Wonderful!!Beyond excellent. If I could give this company and Keith, my technician more than 5 stars and an A+++ rating I would. Everything about this company is a pleasure...from scheduling with Lisa, to their immediate responsiveness, to their prompt arrival, to their job pricing, to the cleanup, to their guarantee, to the paperwork they left behind. Both Keith and Lisa were extremely knowledgeable, professional, and pleasant. I will tell everyone I know about the amazing experience I've just had with Luminous Electric. I can't imagine ever having anyone else ever do work for me!! Wonderful!!

Liz H.

JB made quick work of finding my electrical issue. Very customer friendly and personable. I've had many different trades in our home this year and he was the best to work with.
He even did a soft sell on a product helpful to our neighborhood issues. It was nice not to feel like I HAD to do it but it was presented more in a way that I could have it done now, or make up my mind later.
Thank you JB! I will definitely use them again.

M R.

Showed up way on time and fixed our problem very well and rapidly. I know who to call now if I have another electrical problem!

Robin H.

Chad and Nick helped us out by installing numerous light fixtures. Chad arrived on time and needed Nick's help with some of the heavier installations which was to be expected. They were both exceptionally efficient and considerate and showed great attention to details. I would highly recommend them.

Susie C.

They were prompt and professional, up front with pricing, my serviceman Michael was very courteous and explained everything to me. Highly recommend.

Martin D.

The electrical fixtures in our garage did not function properly, so we received three recommendations for electricicans in our area. Based on other people's reviews and my gut feeling, I decided to go for Luminous Electric.

PROS: The electrican showed up within the agreed time window, was very polite, courteous and knowledgeable He got the work done properly and cleaned up everything, also removed boxes, packaging material etc. So qualitywise, nothing to complain about, absolutely excellent work.

CONS: The pricing ! As noted by others already, their fees are very much to the high end. To be fair, they are very transparent and outright that they charge a fee of 49 $ for just showing up and providing an estimate. However, they charged about 180 $ for mounting two electrical fixtures on the ceiling of our garage. He also recommended to install a main surge protector which our somewhat antiquated electrical system did not have yet. We thought this was a smart idea, so let him proceed. In the end, we ended up paying almost 600 $ for mounting two fixtures (which WE had bought before, so there were no costs for material) and one surge protector. And this included a waiver of the 49$ ""show-up-fee""-already !

In fairness, we had asked about the costs and he was outright and open on those, so we could have simply said ""no"". However, given that he was on the site already, we otherwise would have sunk the 49 $ estimate fee and I was not keen to start the entire process with another electrician all over again, we somewhat reluctantly agreed to accept their high fees just to get over with it. As they do not disclose their fees (except the 49$ for the estimate) before they arrive on the site, I cannot help having the impression that they somehow bet on just what - a customer in need of electrical services who does not have the time or energy to send Luminous back just to start from scratch again.

So in sum: We were very satisfied with the service, courtesy and quality of work. We were quite displeased with the enormous fees they charge.