Love Plumbing Air & Electrical

April ..

I wish I could give no stars. There is not enough space to detail all of the ""incidents"" that have occurred while having HVAC installed. Sewer line mysteriously becomes detached, left me with a gas leak that was only discovered because i had to call them back out for something else they failed to do. Mysterious loss of power in my garage. Communication is a complete failure. Did i forget to mention their own tech discovered issues with a previous techs work that now needs to be fixed. Do not let these people in your home!

Jodi C.

So frustrating - I will never call this company again. I had an appointment with this company to do various things around the house. Ceiling fan and put 8 new light fixtures up - their appointment window is like 9-12 and 3 -6. I'm not totally sure. But something like that. So, I made the appointment for an afternoon I had off on 11/04/22. They called/text me 30 minutes before they were supposed to be here and stated the electrician got tied up needs to reschedule an appointment to next Friday. I'm sure glad I didn't take an afternoon or morning off of work for them not to come to their scheduled time. I understand things pop up, but it's obvious this recurrent problem. Based on the reviews. Now it seems like the new norm for any service you have a scheduled appointment for contract jobs.

Angie P.

Do not go with this company. They will tell you it's a $50 fee to come out for estimate and the fee will be waved if you use their service that same day. All I needed was them to install a refill tube in the back of my toliet. They told me I needed to get a whole new toliet and it would cost $1000.00. I told them my toliet was fine. Then they said they could replace what was in the tank for $600.00. I had just replaced the handle the only other things in a tank is a flapper and bolts. They where going to charge $600 to change something that didn't even need changing. Then they did an ""inspection"" on my house which I told them not to do but they said it was required. They continued to tell me I needed a new toliet downstairs and new bath fixtures on a tub I don't even use. Try charging me almost $3000.00 total. Had to waste a $50 check on them but was better then waiting $3000.00.?

K G.

We had signed up for the membership to get routine service throughout the year as well as priority bookings. Every single appointment resulted in late arrivals or even complete cancellations as it became very evident that being a service member did not actually provide priority service. It is not worth the money or the hassle. It is especially frustrating when you take a day off of work and find out that you can't even get the service that day that they committed to. This happened several times to me.

Don S.

They advertise fair pricing. That's absolute BULLSHIT !!! How do you sleep at night. 30 minutes labor and less than $30.00 in parts and charge OVER $500.00. Why can't companies live up to their statements. I guess it's just Greed. You lost a customer that will never call you again. The plumber knew exactly what it would take to fix the issue ,he just went by the book on what to charge. Damn it be HONEST. You are Crooks !!!

Walter S.

My toilet was making strange noises and my bathroom shower was leaking. I called Loves to look at the problem and this is what they told me. First, they were late. replace the valve for the shower which cost me $225.25 for $30 parts in the master bedroom shower. The guest bathroom toilet he didn't even fix at all and told me I need an electrician because the toilet was vibrating, and it was not the water supply.
The electrician was great he checked everything out including all the other outlets, went under the house, and check the attic. The electrician even looked at the toilet and said to call another plumber because it was not an electrical issue. Paid the $95 dollars for a service visit and call another plumber.
Now I'm over $300 in and called another plumber which guess what, it was the component in the tank that was making all the vibrating noises. It cost me $125.00 for parts and labor. I call Loves to inform them of the missed information I was told about the electrical issue Their plumber claimed it was and the cost associated with his suggestion. The tech said he did not tell me that and didn't know what I was talking about. I requested to speak to the owner, but he didn't return my calls for 3 days. When he did call back, he said his employee didn't remember telling me that and he would come and look at the toilet himself.
I informed the owner that I didn't need him to look at the toilet because another plumber had already fixed the problem. Calling several times and leaving messages really let me know the owner and employees have something in common both don't care about the customers and money is the only issue they are concerned about. I would never use are recommend this company to my worse enemies. Oh yeah, the master bath still leaks, had to diy.

Water S.

Marc H.

I am in the process of selling my home which is under contract. The buyer requested that Love Plumbing perform an inspection of the sewer line. Love came by and conducted what turned out to be an incomplete assessment. Afterward, Love recommended that the entire sewer line be replaced. Luckily, I know an excellent plumber that performed a complete assessment. It turned out that one pipe was damaged and needed to be replaced, and there was nothing wrong with the sewer line. Love was proposing a job that could have cost 10 to 15 grand. I can see why they have a bunch of negative reviews. Buyer beware if you consider using Love plumbing in South Carolina.

Lloyd P.

One of the worst customer experiences I've ever had. Please do not trust an estimate they give you. Their intent is not to complete your job and to try to pretend like it's your fault that they did something incorrect. I spent almost $9,000 on a job that initially started out at about $5,000 for total rewiring of my whole house and I still do not have electricity in most of my basement. And now they would like to charge me an additional $2,000 because they made a mistake.

Iris S.

I called this company to have a dining room fixture swagged over from the wrong position to a more central position over the table. They said they would send someone out but there would be a $49.95 fee for appraisal that would be applied to the job if they were hired. I asked for a rough idea of the price which they declined to supply. They sent out a very nice man who checked out the job and said the price would be $385 even though I was supplying the swag kit. This was so over-priced as to be ridiculous. I declined, even though it cost me the appraisal fee. I then called a local handyman (also licensed and insured) and paid him $65 to hang the fixture. I am retired and on a fixed income so this kind of gouging is particularly egregious. So beware!

Julie D.

Love using Love Plumbing Air and Electrical. The guys they send to help me are very professional and very friendly. Have not had any issues with them. Daniel was very professional and friendly. Finally found a company I will use.