Lochridge Priest

Methane C.

Tech inspected broke a/c and thought it might be a wiring harness. Said he would have to order it and it would be 3-5 business days to get the small part. It could have been overnighted which we would have gladly paid. $500 for the part and $900 for the hotel bill for a week. Way too costly! They don't stock parts for Amana, so will try to find someone else.

Laura L.

Not dependable. Mutiple times, they canceled scheduled services times . Look for dependable business.

Abbye C.

I DO NOT RECOMMEND THIS COMPANY!! This company ripped off my 80 year old Mother in law. Had them come look at her ac unit and they fixed it. On the way out the door mom asked if they could look at her stove. They did and in the end they charged 6 hours time to put in a 20 dollar plug that should take no more than 1 hour. They also took a 10 dollar switch and said they would come back tomorrow to put it on. Mom trust's everyone and went ahead and paid them. The charge for the stove was over $800 and the ac unit was nearly $300. She had to pay $1100 and to this day they never brought the switch back to fix the stove. Management told us the price was fair and when we asked about the switch they told us they do not work on appliances. Just thought you Waco people should know this!

Ferris T.

Nathan arrived on time. He is honest and did and excellent job in performing maintenance on the heating system.

Courteous and answered all my questions. He is an asset to Lockridge Priest and will always ask for him when service and maintenance is required.

Richard S.

Awful company. Levi came out to service a mini-split that they served in 2019 (before Covid) and had leaked. Technician came on-site and said they had never touched the machine before. Told us it would be over $600 to refill and check for leaks. If there was a leak upwards of $1000 to fix it.

You could replace the entire unit for that. Give me a break. They don't want to do any actual work. I think their business model is based around driving around town charging people $99 for a diagnosis and then moving on to the next diagnostic charge.

Kay S.

We have used this company for both plumbing and AC for many years when we lived in Kerens and now Waco. We used them to installer new facet This week and were just as happy with their service as we have always been. Cody was amazing and we love the new improvement even though our home is only 1 year old we wanted a change. Cosy went over and above and they will stay our company for life.

Steve D.

They were very friendly on the phone - although one person we spoke to had no clue what a bidet was! They came out, and again were very pleasant and cheerfully identified about $2,900 of plumbing work that needed to be done. The call out fee was raised from $59.00 to $89.00 for no apparent reason. We called another plumber who reported that some of the work L-P quoted for was unnecessary and their prices were from 50% to 100% over being reasonable. We got all the necessary work done for under $1,000. They also don't pass on messages or listen to what's being requested.

Janice T.

Beware! Ridiculously high charges for services. Although I still have warranty on parts, I will not use them again because of exorbitant labor and refrigerant charges!!

I would rate them a negative 5 stars.

Steve B.

I replaced 3 of my units when I first moved into my home and it was about $23,000 and had nothing but service issues the first 2 years! I had Lennox rep, numerous service technicians from LP, sales girl and the service manager multiple times. When the set up service calls they gave a huge window and showed up sometime during the day when they get there. They finally corrected the issues then 6 months later they came out for the fall service and told me that 1 of the a coils needed to be replaced. They gave me a false estimate showing there was a $500 rebate from Lennox. After I did some research the coils that they had sold me was involved in a national lawsuit due to them leaking in a short period. Anyway, I checked with other contractors to find out that this rebate didn't exist from Lennox. Bottom line is they inflated the replacement cost and made it look better by adding this rebate. After all the time they costed me over the first 2 years they still at the end tried to rob me and my family. I went with another company to replace the coil ( at a much cheaper cost) my new contractor showed up on time did the job and has came back for my spring service and I can't be any happier.I would not use LP again!! So your research before spending so much money with this company.

Dan S.

I had one of their technicians come out today to look at one of our systems as it was not cooling as well as in the past. He checked the inside unit and I provided a new filter. All looked good inside.
He then checked the outside unit and found that it needed a leak check, Freon (refrigerant).... and said he would work up an estimate for repairs in his truck. I asked how low was the Freon on a scale of 1 to 10. He said 10 meaning is was very low. I asked how could it cool at all at a zero Freon level. He said the cool outside weather made the system to work; it was 95°F. The system pumps out 60° air at the vent compared to 50° from my good unit.
He worked up an estimate in his truck, took 45 minutes. I finally walked to his truck as he was ""just finishing up"". I asked why so long to estimate as he must see 15 AC units a day with the same problem.
Then he provided the list of 10 or 12 items to fix; totaling well over $1200 and that did not include fixing the Freon line leak. That would require another ""estimate "". I paid him the service call of roughly $90 and told him and any other LP would never set foot on my property.