Lightfoot Plumbing, Heating, Air & Electrical

Ethan C.

Lightfoot installed a manual transfer switch for a backup generator on our main power panel. The installation was quick and clean - the technician did a great job! In general, we've been happy with the quality of the electrical work from Lightfoot and their customer service (between 2 different electrical projects). The reason for 4 stars (and not 5) is the cost. So far, Lightfoot has honored their estimates each time but I'm always shocked by the numbers... maybe I'm just not up to speed with the current service market, but they're expensive!

Michael W.

Lightfoot has left my elderly mom stranded without hot water off and on for *days*. It's a different story every visit....the latest problem is that a previous Lightfoot employee installed the wrong regulator for a propane Rinnai system. Their after hours ""emergency"" number is useless. No one can come out and a manager will not return our call. All of this for a Platinum member that has spent tens of thousands of dollars with Lightfoot. This is bottom of the barrel customer service.

Jennifer J.

Men that came out were very nice, so they earned the 2 stars or there would be zero. Company with good reputation just bought out by Lightfoot Mechanical. Service charge was high and estimate on repair was ridiculously expensive! Service charge was over $200 higher than another company for same service performed. Bid for broken pipe under slab was approx. $22,500!!! Yes, you read that correctly! Was repaired by another company for less than $7000, which is about a third of the estimated repair cost from Lightfoot. Not sure if they thought a woman wouldn't know better or what, but what a disgrace!

Cindy B.

I called Atlas Plumbing and found they had been bought out by Lightfoot. Okay, I need someone to fix a leaky bathtub faucet. Timing was quick, plumbers were nice and used shoe covers before entering house. My first complaint is the OUTRAGEOUSLY HIGH PRICE. The charge for what was essentially a thirty minute repair was $342. I was given the price up front and told that of that charge $17 was for parts. Now, second complaint: the lever faucet was installed so it turned the wrong way and I had to get them to return. Third complaint: the week after the work I got an expensive high gloss advertisement from them offering a $50 discount on repairs. Wish I'd had that when they came. I WILL NOT use these people again.

Marc N.

My whole house water heater went out on Saturday. I looked up a certified Rinnai service tech and Lightfoot came up so I called and asked if they could send someone out but only if they had normal failure parts on hand. I was told they do have parts on the trucks. Emergency Saturday,Sunday after hours calls are $249 trip charge. This does not get applied to your repair. Regular hours trip charge is $89. I told them to send someone Monday. The tech was great but, the diagnosis was going to be $300, and parts and repair would be a flat $749. It turned out to be a $16 water flow sensor that fits several models. He didn't have it on hand and had to order it. So, to order it and come back it would cost me $89 for trip charge, $300 to diagnose (which consists of calling the help line of the manufacturer and going through a flow chart) and then $749 to come back and fix it. They should never have told me they had parts to fix it on the truck, and then say ""well we have some parts"" it's the call centers fault. I paid the $300 diagnostic fee, and the $89 trip charge (good thing I didn't have them come on the weekend for $249 trip charge) and said thanks. I learned a lot from this, and lost a days work, and several hundred dollars. I ordered the sensor online for $16 and had it shipped next day air for $30. Seems very excessive to charge those rates, there was no way around the $749 for a sixteen dollar part. By the way a new unit is $1,300 not including install. I understand business have to charge and be competitive but as a business owner myself I'm having a hard time understanding how they justify this.
I must say the tech was very nice.

Laquitta M.

I called them at 10:40 am for a plumber, they said someone would be here between 12-5. My tech arrived at 4 and said I needed a AC tech. He said he would call and another tech would be dispatched to my home today. I called them back at 8:20 to confirm they were still coming out. They saw it in the system but no one was ever dispatched. They told me someone would be out between 9-10. They called me back at 8:50 to let me know I would be charged $250.00 after hours fee for their mistake.

Susan B.

We were looking at record-breaking heat not long polite,ago and my air conditioner decided it was a good time to go out! Lightfoot was so fast and their people were so nice, any waypolite and a joy actually to be around. They were very respectful and went out of their way to help in . Youanyway they could. The job was done ASAP and I am very happy with the work and the new friends I made :) Thank you all so very much you are #1 in my books.

If you are looking for a company that is all about customers then you have found it here, I 100% would recommend them.

Justin M.

Since when do ""GOOD guys"" have to announce to and try to convince the world that they are good guys?
These guys are F#%!ing crooks.

Where do I start? $380 for a rubber flapper toilet seal thing. It took me 30 minutes, $19.99 at home depot, and a YouTube video.

They told me my entire HVAC system needed to be replaced ($4,000) when I called them out to blow out my secondary drain line and that it was frozen due to pet hair... WRONG. HOUK HVAC company came out advised me to remove the water that was standing under the unit and that it would unfreeze since the air was pulling moisture onto the cold coils and that was causing it to then freeze. I used my wet/dry vac, removed the water and the system has been running fine ever since. HOUK DIDN'T CHARGE ME A PENNY FOR THAT WHILE LIGHTFOOT CHARGED ME $300 to turn the system off, clean it, and just to have it freeze back up.

THEN we have the $850 garbage disposal... for a $88.10 Badger 5 from Home Depot. THEN he said he would do it for $450. 20 minutes later after sitting in his truck he knocks on my door again and says he'll do it for $250... really? A $600 swing on a $88 garbage disposal? So feel free to say ""NO!"" to their extreme prices and they'll come back with a price that is lower than their initial 300% mark-up.

""We're the good guys""? YEAH RIGHT! SINCE WHEN DOES A GOOD GUY HAVE TO SAY HE'S A GOOD GUY? When I called the office to talk to someone about my experience all the lady wanted to do was argue and then tell me about their different level of services and warranties on the $88 garbage disposal. NOTHING CAN EXPLAIN HOW YOU TELL A CUSTOMER $850 FOR A GARBAGE DISPOSAL JUST TO FINALLY COME DOWN TO $250... WHAT IF I HAD PAID THE $850? YOU ""GOOD"" GUYS WOULDN'T HAVE SENT ME A CHECK FOR $600!!! CROOKS AND DONT BE SCARED TO GET A SECOND OPINION BEFORE PAYING FOR THEIR SERVICES.

I HIGHLY RECOMMEND HOUK HVAC FOR YOUR HVAC NEEDS. They have never once screwed me over and give me upfront and honest advice even if that means they make no money.

Jeffie J.

I have to question whether some of these reviews are real, because I've utilized Lightfoot Mechanical at every level and every experience has been wonderful. We all get mad when we are told we have to shell out $2000+ for a new water heater, $4000 for a new HVAC or even $500 for plumbing, but you get what you pay for. If your goal is to get the job done cheaply, then call Igor over in the trailer park to make the repairs. If you want quality repair or installation, then pay to have it done properly with a company that stands behind their work.

Carolyn S.

Lightfoot Mechanical is terrible company all the way up to the top. They'll block your number if you call and complain. Overpriced and under delivered. Charged annual service agreement and just take your money and will not service if they've blocked your number or refund.