Lightfoot Plumbing, Heating, Air & Electrical

Rachel A.

Had to give a star to leave a review. Nothing about our last experience was good. Called as we believed our AC drain was plugged. Nope. Couldn't find leak, but found a capacitor Needed to be replaced but as it was turning into larger job & needed financing & still unable to find water leak with licensed plumbers believed flange needed replaced but not seen with camera. Turns out cracked toilet tank, leaking valve on water line. Quote was for $768.00 for toilet & install. Asked why toilet would be $600 if they would install was $170ish. No answer other than licensed plumber. Yes we knew toilet would be more to meet size requirement. Never received answer & no mention of capacitor for AC. Appointment set & No Showed us. All this took 6 weeks from beginning to canceling their service due to the bate & switch on the toilet. Save your money, do not get service agreement. Purchasing toilet on our own & will get installed or do myself and I am over 70.

Jacque M.

I had a thermostat repaired and could not get an invoice. I called several
times and also emailed to ask for an invoice that showed more than amount I was charged to no avail. wonder why.... pretty sure I know, found the same thermostat online which means the half hour of labor was around $600.

Debbie O.

Corrected water drainage from HVAC to drain pipe to flow properly. Work involved slight tilting of unit forward, and clamping down the drain pipe. Excellent analysis of issue by technician. Charged $349 flat rate: 30 minutes labor, zero parts. 5 stars for service. 1 star for flat rate.

S R.

Lightfoot mechanical is a business of crooks. I had them come out to fix my water heater, that is under warranty, and was charged $581.00 for 2 labor hours. The tech lied on the invoice by stating he changed more parts than he did and by saying he left and went to Lowe's to get parts when he never left my house. The parts totaled $35. If you look at my invoice(attached pic) you will see there isn't a breakdown of service only a lump charge of $581.00. He pulled that number out of you know where and added services that weren't performed to justify charges!
Lightfoot mechanical is NOT an ethical company. Crooks, crooks, crooks.
BEWARE!

****Update- after my husband called and shredded a manager, we were given a $181.00 credit on this invoice. They cited a training issue. I haven't gotten it yet. We will see.

I still think I was overcharged.

Don H.

Do not have this company do any plumbing for you! Had a leak under my pier and beam house in late 2022 and called them out for a quote. Was quoted about $4K for the repair or about $10.5 K for a complete repipe of incoming water. I contracted for the latter having a 60+ year old house. Took them a month of off and on work to complete the job (I thought). After they where paid and left i went to use my hose hook ups at the front of my house and they didn't work....was told it was ""too difficult"" to reach those pipes. They also left holes in my dry wall and several old pieces of galvanized pipe (trash) in place. They did come out put 1 piece of pipe with a bib in the front yard a foot away from the wall. Fast forward to yesterday have a major leak under my house call them back out. They tell me (after just over a year) that my warranty is out, try and charge me $400 a hour to pump the water out just to locate the leak. Shoddy work at inflated prices. Stay away.

Harol R.

Incredibly overpriced, wanted over $11,000 to replace a 30 foot sewer line, Google says average price $2 to $4,000. Also wanted $490 for a cleanout, I had a coupon for $93 which, they reluctantly accepted.

James S.

Outstanding company. Researched several companies to move forward for purchase and installation of Generac automatic whole house generator. The entire team is awesome. Answered all my questions and also able to meet my HOA requirements. The benefits, maintenance plan and all other areas puts Lightfoot Mechanical Inc well ahead of competitors. Grateful thanks to Lance, Carlos, two nice ladies who answer phone, Mark, Carrie, Owner, and staff. Apologies if left off names. Offers Veteran and Senior discounts awesomeness. Highly recommended as a fantastic experience in all areas.

Neal D.

I used them last year when our whole house on-demand water heater stopped working. The problem was a flow sensor and accessing it was difficult. I decided to defer to the experts, I contacted Rinnai, and Lightfoot Mechanical said they would look at it.

Now, I live out in the country and I don't expect people to drive a long distance to work for free. Good work costs money and I'm willing to pay for a problem to be fixed. This is where the problems arose.

It took four or five trips, each with a service call fee, a diagnostic fee, and/or a parts fee. It didn't matter that the wrong part was received - whether incorrectly ordered or incorrectly sent. Every phone call to Rinnai incurred another ""diagnostic fee"" as they went through the troubleshooting process. In other words, one phone call equaled one diagnostic test. A second phone call was required for the next diagnostic test, and so on. I felt I was being ""nickel and dimed"" for what should have been a single service call. Ultimately, the problem was fixed and we came to an acceptable payment.

So, would I use them again? Well, this is why I only gave a three star rating. I found the techs to be very professional and very nice. Everyone was prompt, courteous, and they worked to the best of their ability. My main issue was with their fees. What should have taken only two trips (at most) extended into many and cost nearly as much as a full heater replacement. As I said before, Lightfoot did right by me and I would use them again - but only after careful consideration at what it might cost given their fee structure.

Dee B.

Had used them in the past and they were very good. Called them out on Monday cause a new ac unit we bought in 2020 .Every year a part has to be replaced on this unit, other motherboard less then a year and they've given us the run around. I've had to call them to even try to see if they found the board ( which they said they couldn't and called 5 didn't places) and when I called was told oh thought you where ordering it on Amazon! Really like am going to take part and look for a number and order a part !.then was told would a call back never did. Called other ac company and funny how they found the part rt way. Guess they like lying to their customers.

John T.

I have severe COPD and right leg issue. Had done business with them before, on some plumbing, was good.
My HVAC went out, and I checked the found the condenser motor failed. Told the technician that I wanted the motor replaced. Went out to the unit with him and showed him the issue. Gave me a quote of $1069.00, I was needing it done due to extremely hot, my breathing was suffering bad. He said you can't get the motor on line and he has one on the truck. You can get the Mars 10874 on line and elsewhere. The motor normally goes 200 to 250. Takes about 1.5 hours to do. My health would not allow me to do the repair.
I knew what it needed, told him all I wanted. Went ahead had it done.
This repair should in no way cost over 1,000.00.