Light Bulbs Unlimited & Lighting Solutions

Jacquelyn Q.

So, both of our kitchen ceiling fan bulbs went out and of COURSE they were some totally obscure bulbs that we couldn't find at Target or Home Depot... with super-limited time until our next gathering at home, my handsome boyfriend found Light Bulbs Unlimited using his Google fu skills, called and spoke to the owner (Julian) to confirm they had these rare little light bulbs in stock and we headed over on a quick field trip.
We walked in and three male employees were standing near the register chatting. We explain that we are here to get the super-special bulbs we called about and the employee ""helping"" us (term used loosely) said, ""Is that it?""
We asked about the cool Edison bulbs and looked around for a few minutes, then went back to the register where the same employee said, ""Is that it?"" again.
We said yes and he took my boyfriend's credit card without even telling us the total, swiped it and handed it back without a word. My man asked how much the bulbs were AFTER he had now paid and not told and the guy mumbled, ""Ten something each. It's on the receipt.""
Okaaaaay...
I asked if these were the kind of halogen bulbs that cannot be touched directly by human hands and the employee said, ""Yeah.""
I asked what the best procedure is to put these bulbs in the ceiling fan and he said, ""There is a foam thing in the box. Use that."" With that, he looked away with a disinterested stare out the window.
Seriously?
There were only two other customers in the entire store and the owner was talking to them already.
Shitty customer service is NEVER okay with me. And even if we are only spending $20-ish dollars today, that does NOT mean we may not come in another day and spend hundreds or thousands on lighting fixtures.
But now? No way. I almost apologized to the employee for wasting three minutes of his precious times, but I figured Yelping would be a better message to the owner to ensure he knows his employees are rude and dismissive to what could have been repeat customers.

Leslie S.

To all salon owners and business owners out there looking for lighting....Elan at Lightbulbs Unlimited is your lighting specialist! Elan is very knowledgeable about tech lighting, he made a special trip to the salon to see what we had and what we needed. Lighting was ordered and shipped quickly and he was there to help us every step of the way. I strongly suggest taking your time to make sure your order is perfect because you can not return once the order is placed. No need to look around for a better price they will give you the best price, they are fair and honest. I will recommend Lightbulbs Unlimited to everyone I meet that needs lighting solutions.

Pamela C.

Your search stops here! Excellent customer service and of course they had the unusual light bulb I needed.

Jillian L.

Terrible experience at this shop. This place was recommended by our Electrician and it was our first and last time to shop at this place. We bought 2 pendant lights that costs almost $900. Elan Frank was the guy who sold us the lights. Not only was he rude but he just didn't bother. Our order was delayed by more than 3 weeks when it was promised to arrive in a week. During this time, I called Elan several times and never once did he return my call. It was only after we spoke to Mike that we were able to get an answer. Had we know that our order was delayed for this extended period of time, we would have canceled our order. It was a frustrating experience dealing with Elan. Even after I spoke with his manager, Joe, who sounded apologetic, nothing was done to address the issue. Never would I come back nor recommend this place to anyone. You are better off getting your lights online and save your frustration dealing with these people.

J B.

Bought the wrong watt light bulbs on Monday. Totally my fault. Took them back today and received the correct ones. The guy was helping me and another customer at the same time. He was also training a new employee. I happen to know that the lower watt bulb was almost half the price of the higher one. The guy said, even exchange! If I had said something in the store, a few people would know. On Yelp I hope to reach more potential customers. The store clerk was just plain lazy. He knew there was a price difference. Sad thing to me is he was also training a new employee to be dishonest.

Sharon G.

This store is simply the best! If they don't have what you need they will find it for you. My husband and I recently remodeled our kitchen and we needed under cabinet puck lights with a 4100 kelvin rating. We searched all over the internet and could not find them. Then I remembered some one telling me about this store. Sure enough they didn't have them but they special ordered them for us and we had them in 2 days. All that with a smile! This is what customer service should be and so seldom is these days. I highly recommend this store for all your lighting needs!

G J.

Extremely helpful. I've been looking for a replacement bulb for a cabinet for a few weeks now with no luck. Finally someone recommended I come here and sure enough they had what I needed. Very knowledgeable staff, thanks!

tina j.

Amazing customer service! John is awesome! Called 10 different lighting stores in San Diego. These guys had what we needed, ordered what they didn't have in stock and got it here fast! Save yourself the time and only go here for any of your lighting needs!

Vicki C.

What a remarkable experience I had yesterday as a first time customer to Lighting Solutions. We drove down from Poway desperately searching for an adapter for a ceiling fan/light fixture. After driving around unable to locate the store, and it was getting close to their closing time, I called to find out what other businesses they were near. Not only did the lady I spoke with guide me to the store, SHE STOOD OUTSIDE WATCHING FOR US SO WE'D KNOW WHERE TO TURN! UNHEARD OF SERVICE!
They ordered my part and have made a lifelong customer that HIGHLY recommends this business!

K B.

Love the guys at Light Bulbs unlimited. After dealing with completely unhelpful people at a competitor store, I made my way here. This is definitely where I should have started in the first place! They are extremely helpful & personable. They made the whole process easy & stress free, and I really couldn't be more thankful. It is rare to find customer service at a retail store that really makes an impact on me, but they definitely have their acts together and deserve to have that recognized. Thanks LBU!