Klock's Electric

Carri C.

I am very disappointed with this company as we had a scheduled appointment and they failed to show up, return multiple calls and emails. I needed service done before I left town and when they failed to show up or call I couldn't get another provider over.

Daniel G.

My biggest problem with them is this. They didn't even show up! No phone call and when I called them, NEVER once did anyone answer. Even on the first call, they called me back hours later.

Then fast forward three days to today - where were you Klocks? You didn't even bother to say you'd be late. You literally wasted an hour and a half of my work day for literally nothing.

On top of that I bought new outlets for the day, there's no appliances in the way even. All you guys had to do was show up and do the work. Clean slate basically to work with!

And it was at least a $750 job! You just blew me off. Pathetic.

Sarah H.

Scheduled to have a quote on installation of outdoor lights. Waited for a call or for them to show up, but it turned out they had us scheduled a different day. Rescheduled for a few days later, called the day before to confirm to be sure and they didn't show up or call. Didn't return my voicemail either. Waste of time dealing with them just to get a simple quote.

BillyJac J.

I wish I could review their work but they never returned my calls. I called Greg Klock about a month ago and he gave me a very reasonable bid on a wiring project. I called back about a week ago and spoke to 4 different people in his office over 4 days. They never returned my call as they had promised to do. During my last phone call the woman speaking to me told me that Greg was going to be out of country for awhile. I asked how long he had been gone and she said 2 weeks. This meant he was already gone when I called last week and they were telling me they would have Greg return my call when he was gone out of the country. When I asked when he would be returning they told me ""August."" They then told me that Greg had an electrician who would do the job and they would have him call me. That was 5 days ago!! Ridiculous and unprofessional. I would NEVER use them.

Sandra M.

Yeah, I love these guys. They came and replaced a bedroom fan for me. Before they installed it, they tried to fix it for free before installing the new fan (Who does that?!?!). They also came and tighten some outlets for me as well.

I'm always pleased with the work they do and it helps that they are from the neighborhood!

Jaye P.

We decided to go with Klock Electric to update our breaker box back mid-April. Everything started off well - they were responsive to emails and phone calls. However once they schedule with the Austin Energy to turn our electricity off, we never heard a word for 4 weeks - no courtesy call for a reminder of the appointment, no indication that someone needed to be out the house, and no response to an email asking if everything was still set to go.

Apparently they did come out and upgraded the breaker box which is located outside because they cut our internet cable, left multiple screws in the driveway along with cut wires, cables, metal and plastic pieces, and did not complete the job as the covers were missing from the boxes underneath the house. However, they were very prompt on sending us the bill that evening. We've tried contacting them to discuss the quality of work and the mess that was left behind with no response. Our internet has been out since then and hoping we won't have to pay to have the cable repaired.

I was extremely leery of using them with the wide range of mixed reviews but they were quite a bit cheaper than the other quotes we received. Lesson learned.

Shawn D.

Had them come out and install two recessed outlets for mounted TVs and a new ceiling light box. Their quoted estimate on the phone was about half price of another electrician that took about 3 weeks to return my phone call. 3 electricians showed up and they knocked it all out very quickly and the final price was a little over half of their estimate. All the guys were very courteous and professional.

I would not hesitate to use them again.

Aimee R.

I called this company after reading a bunch of good reviews. Maybe this depends on who they send out, but I've had nothing but headaches with them. While everything is in working order, I feel like I paid too much (and honestly didn't get the chance to talk through or even understand the price. See later in the review), wasn't listened to and my account was mishandled. Here's the skinny:

Big storm, the power in part of my house is out. This has happened before and its usually a GFI in the garage. However, i couldn't reset it this time. Since this took out power to my kitchen (my house is wired really weird), i needed someone out quickly. So, of course I jumped on yelp. Enter Klock Electric. They said they could send someone out. They'd be there in the afternoon (I believe they said between 2-4, but its been a couple months now so i'm not sure the exact hours) and would call 30 minutes before they would arrive. Great. Since I'm downtown at work during the day, I really appreciate it when companies offer to do this, since that's the perfect window for me to get home right before they show up. Anyway, work wasn't super busy that day and had plans that night, so I decided to head home and just be there for the window. When I get home, my BRAND new roommate was there to (I didn't know she'd be home). She told me that the guy showed up, did the work and left a bill. She told him she didn't know anything about it and wasn't the one who would pay or make any decisions. SO, 1. I got no call. 2. He did work without anyone saying that it was ok. 3. Left a bill for an unapproved amount, which happened to be higher than i was thinking! The invoice had a few chicken scratches for description of work, but it was mostly acronyms. I had no idea what they actually did! SO, I call the company. Tell them the whole story and ask them to explain why I was charged so much in addition to why i didn't receive any sort of call. The woman told me she would call the electrician they sent out and see what he says. I get a call back, but at that time, I was at a class and couldn't answer the phone. I was left a message that said, they did this test (which could have been most likely avoided because i could have told the electrician that one outlet is most likely the culprit, but of course i didn't have the opportunity to) and that he replaced the GFI.

Ok, fine. I'll just pay it. The electricity works and in the grand scheme of things, its a small job. I'll just call someone else for future needs. Be done with it. So, I mail in a check. The check was dated December 5th. All was done and forgotten....or was it.

So, today...I get a message that I have an outstanding invoice with Klock electric. Oh no you don't! Immediately pull up my checking account, pull up the images of the cleared checks and there it is. Cleared December 9th (2.5 months ago!). After calling back, I'm told, sorry for the inconvenience. Ugh...

I've never written a bad review about anything. This is my first. I don't complain. I'm not hard to please. I know its hard to run a business, so I usually let missteps slide. But this was just top to bottom bad. I'm actually joining up with yelp to write this :(

Kira S.

I am shocked by all the good reviews for this company. My experience has been absolutely ridiculous with them. I called the first time to fix an outdoor industrial light in the driveway. The glass on it was shattered and I had already tried to replace the bulb myself but couldn't get the panel open. They showed up on time, and replaced the bulb for me, but told me that I would have to go somewhere else to order new glass. My driveway light turns on automatically at dusk so we could not tell at the time if changing the bulb would fix it. The guy said if it didn't work to just call back and they would come back. They charged me $98. I offered him a credit card, and he said their credit card system was down. So I gave him $100 cash. He said he didn't have change, so I said fine but was frustrated they couldn't tell you what the payment options were before showing up.

It turns out replacing the bulb did nothing, so now I am down $100. I called them again, and was told they would send someone over to look at the light again and they would order a replacement ballast kit, as that was usually the other likely issue. They told me they would call when it came in and give me an estimate.

A month goes by. I called to follow up and check in on the status. The person who answered the phone said they were new and would have someone call me back. I never received a call back (it's been four days). I have tried to call two other times and only get voicemail.

Monster S.

Josh with Klock's Electric came out to our new construction home and spent about 30 minutes with us. We have a breaker upstairs that flips pretty frequently (once or more a week) and the recommendation we got was to just move a high powered item to the dedicated circuit on another wall. It made sense but we were a little surprised that that's really all the guy did. Well, he used a small device to make sure all the outlets were functioning, and keep in mind, outlets not working was not an issue we needed addressed. Minimal work was done, not really a thorough electrical check in our opinion. We moved items around per his recommendation and the next morning our breaker flipped again with only a lamp and computer on. Contacted Klock's electric to ask them to re-check this and Lauren did contact us to let us know her guys would think about this and get back with us but never did (it's been 2 weeks). We're getting another electrician to come out to our home in a few days. Another irritation is that we paid for 1 hour for 30 minutes of ""work"".