Kinfolk Troubleshooting

Brandon Wilks ..

We had an issue with our dryer working inconsistently. Hopped onto Yelp to try to find someone local to come out and fix it. Justin came out quickly that day to take a look at it. He cleaned it out, adjusted the belt, and ran it and the problem appeared to be fixed. When the problem reappeared the next time we ran a load, Justin had an idea that it might be something else and would order the part needed. Then he just stopped responding. Tried again for a two week period with no returned communication from him. We finally had to go with another service provider to fix the issue. Be cautious with this service provider.

Sofya K.

This is the most irresponsible careless contractor I've ever dealt with. I would give negative stars if I could. He was quick to come out & give an estimate but I should have known to run the other way when he didn't show up the day he said he would to do the job then repeatedly rescheduled. 2 days after the work was completed the leak returned. Justin assured me previously his work was guaranteed (though I did not receive any type of receipt & the additional red flag of not being able to process a credit/debit card payment) & said he would be back to fix it. Now here we are a month later & all I've gotten are empty promises on how he'll be back 'next week'. Meanwhile there is water damage to my property. Your word as a small business owner is everything & currently your word means nothing! Happy to update this review if you can make the situation right..in the meantime avoid at all cost.

Joseph F.

Justin did a terrific job fixing multiple appliance and electrical problems. He is an experienced professional who has knows exactly what he is doing. He repaired our Bosch oven, sorted out our Bosch refrigerator, and corrected an electric panel problem. He was on time, and his prices were very reasonable. Highly recommended.

Jessie B.

Highly recommend! Our dishwasher decided to flood the kitchen 5 days before family was due to arrive for Thanksgiving. Justin was able to come out same day that I called, quoted us his call fee + hourly rate, and got to work. He was very knowledgeable and able to fix the leak without any additional parts! He also taught us how to maintain the thing for the future. Quick, efficient, professional!

Eliza F.

Our A/C suddenly stopped working and in the middle of a Louisiana summer. In other words hell was unleashed in our home. I did what we all do and hopped online to find the quickest fix possible. I stumbled upon Justin's yelp page and saw the rave reviews. I called him without hesitation.

To my surprise he was able to come the next morning! I was filled with relief knowing I only had to make it one night through the unbearable heat. Later that night, however, the air seemed to be working again! Huzzah! I texted Justin that I no longer needed him. Upon waking at 5am, however, I realized the A/C had given me false hope and was broken once again.

Later that morning I called Justin hoping he'd still be free. Not only was he free, but he was at my house within hours. Within 30 seconds of arriving Justin knew exactly what the issue was. He walked me through the steps I could take to prevent it from happening again and gave me tips on how to not get scammed by other contractors. I had also been having issues with my dishwasher which he kindly took a look at. A true jack of all trades!

If you need a contractor, handyman, or just a reliable guy to chat with, Justin is your guy.

natoya w.

I needed my dishwasher and stove fixed and Justin went above and beyond and got those jobs done exceptionally. He was responsive and reliable and was able to schedule me in a timely manner. I will definitely recommend Justin to anyone that needs appliance repair done in a timely and exceptional manner. Thank you again for being reliable and getting my appliances working!

Brian H.

Not insured. Said he could make the repair. Which so can I. But I need someone licenced State and City to approve and call Entergy to reconnect.

Dwayne P.

Respond to Justin by replying directly to this email


Hi Dwayne,
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Subject: RE: Message from Dwayne for Kinfolk Troubleshooting
Kinfolk Troubleshooting
4 reviews
Price range: $175.00 - $255.00
Price range: $175.00 - $255.00
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Kinfolk Troubleshooting
New Orleans, LA 70119
Information to follow.
Document Preparation
One complete document
One document to provide to adjuster
Payment Terms Invoice #
Date
1 Days 000121 04/02/2022
$41.60
$530.40
$530.40
$530.40
$530.40 $0.00
INVOICE
Description Total
Work List for Storm $488.80

Subtotal Total
Payments Summary
04/02/2022 - Credit Card or PayPal
Paid Total Remaining Amount

Payments shall be made on same day of service. *Extension can be granted should approvals be required.
Page 1 of 2

Signed on: 04/02/2022 Page 2 of 2

The service I experienced from Justin was a horrible experience.
The price he quoted on Yelp to perform the job was a price range of $175.00 - $255.00. When he completed his diagnosis he charged me $530.40. When I asked about the excessive amount I was being charged he said he charges $75 for having to travel outside of a one mile radius of his home as well as an additional $75 for traveling to Slidell, and another charge of $80 an hour. He was completely dishonest because the initial charge was a range of no less than $175, no more than $255. He could never explain why he did not provide the travel charges and hourly charge prior to coming out to do the job. I explained to him if he had informed me of his charges I would have never hired him. I hired him based on the fact that he was going to charge no less than $175 and no more than $255. He agreed that he charged more than he said he would but only refunded a portion of what he overcharged. To add to this disastrous experience he charged an additional fee for document preparation; however, he still has not delivered the detailed document he agreed to provide prior to him starting the job. The document that he did provide was very inconsistent with the verbal explanation and diagnosis he reported while onsite. When asked about providing the document he was paid for he then stated, ""I would be remiss to provide you with an estimate to complete work that I have no intention of taking on. ""

Gail W.

Nice work. Needed thermostat replaced. Live in Houston. Justin was able to fix the problem and get the system working, so it was good to go when we got to New Orleans.

Eric S.

Hard to put into words how wonderful Justin is. Honest, brilliant, outstanding communicator and the best most efficient problem solver we have ever seen.
We had numerous people look at our malfunctioning washing machine and we were just about to replace it when we learned about Justin. He was able to problem solve and fix the problem. The appliance still runs perfectly 4 months after his fix. Subsequently we had an old furnace problem that Justin was able to again efficiently figure out the problem and repair it expeditiously. He was happy to go out to pick up an uncommon part and returned promptly to finish the repair.
We had a new unrelated old furnace issue a few months later and with visitors at our home needed an urgent repair. Justin made sure to come by that same morning and after safely climbing on the roof repaired the furnace to perfect working condition.
Justin is not inexpensive but very fairly priced. He is so efficient that the cost of repairs is less than the ""other guys""
We trust Justin which means a great deal to us. Such a nice young man who provides the most exceptional service. Believe us.....you will be equally impressed and satisfied.