Kelly Electric

Debra C.

Absolutely terrible company had put in work order with AHS ,first of all number they have listed could never reach them , finally after somehow reaching them tech that came out didn't come in with a ladder ,didn't even check the light ,just by looking at it from floor made a diagnosis .We have very tall ceilings how was he able to diagnosis problem without getting on a ladder looking at the light switch. Then was told by AHS it wasn't covered tech make a diagnosis just by looking up from the floor. When I left voicemail questioning them about this they never returned my call. Very unprofessional would not use again.

Kristie J.

Stay Away!!! This company is absolutely awful. I needed two ceiling fans repaired or replaced. The technician said he was unable to diagnose the problem because he didn't have a tall enough ladder and the other couldn't be diagnosed because the remote's battery was dead. The tech (Manuel) told me to purchase a battery and see if that solved the problem. Well, I did the same day and immediately notified him that it still did not work or reset. This has gone on for six weeks now and I still have not been scheduled for a follow-up appointment. Kelly Brothers Electric NEVER answers the phone, it's always a voicemail message with no return call. There is no way around their stalling and voicemail avoidance tactics. There is also no help from the warranty company(AHS), as they are unable to reach them by phone either. Beware!

Norma C.

Horrible company! Do NOT use them. Unreliable and non-responsive. The only reason we used them is because our home warranty company sent them out. Electrician came out and told me he was going to order the parts and they will call me to schedule a time for them to come out and replace the breakers. 2 weeks went by and nothing, I called 8 times in 1 day, no answer. Left a VM and nothing. Texted them and they finally answered, I told them the issue and they said they would check their notes and get back to me, never heard from them again. Asked for a refund from my home warranty company and hired an electrician myself.

Corey L.

Absolutely terrible company. Their phone number they have listed, they never answer. You get an automated text message sent to your number and that is the only way they will communicate with you. I was charged $100 (my deductible) when they came out all they did was take a picture of my two fans and then proceeded to tell me they could not install them since I already bought them. I did the cash buy out through American home shield as the company told me to do and then they would be able to install the fans. Never heard back from them. Sent multiple text messages and called multiple times, never answered the phone or text messages. Reviews on goggle for this company are terrible as well but I was told by American home shield this was the only company I could use. I would not recommend this company to anyone and if American Home Shield says you have to use them, I'd recommend just finding your own company and paying for it yourself.

Juan C.

AHS scheduled me Kelly Brothers Electric on a Friday for that following Monday morning. On Sunday after 8pm, so a night before they were supposed to come, I get a text to reschedule for a day after (so for Tuesday) and I replied back ""Ok That works."" I had already moved appointments for Monday and now I moved appointments for Tuesday and took off work.

I called and texted them several times on Tuesday as I realized the time frame they gave me was expiring in 15 minutes just to check if someone was actually coming. Finally someone replied stating that I never confirme, except I had the texts and I sent them a screenshot, they said it was on me and that if I call and no one answers is because they were obviously with someone on the other line. I could not believe they had zero acknowledgement despite having moved my appointments around and missing a whole morning from work. I was never able to get anyone on the phone at all. To my surprise, when I called my home warranty, they had already call and said they did not want to work at my property because I was rude to their staff and I supposedly never confirmed, when in reality I never even spoke with anyone and I texted them proof of a screenshot showing not only that I did confirm the appointment but that I also had several attempts to reach them.They literally lied about the whole ordeal, called me rude and a liar and they told that to my home warranty. This is the most unprofessional company I have ever dealt with and I do not recommend them to anyone at all. OCC Electric on the other hand was the second company AHS referred me to and they were on it! Dont give your business to Kelly Brothers Electric!

Isabel S.

I was matched with kelly brothers electric by my home warranty for an ac power issue they were quick to respond and i had an appt the next day i was very satisfied with the electrician that was sent out. Manuel was on time ,courteous,and honest. He diagnosed the issue promptly. In this day and age its hard to find honest tradesman i will be requesting this company and electrician if i ever need them again.

Jerry F.

I have AHS, they sent this company out to repair my exhaust fan, they told AHS that the fan was out of reach. I told AHS that is not true the attic is less than 6 feet tall. They will not return phone calls or provide a copy of their findings.

Schandra C.

The electrician came the time requested. However, he was very unprofessional. He had sagging jogging pants with the legs pulled up to his knees and wrinkled T-shirt. He raised his voice after I explained didn't know if his company did work before and I said I didn't know. Days before I took pictures explaining the problem from what I could see. He said he didn't see the picture even after his company acknowledged receiving before the visit. He called his dispatcher and yelled"" I'm not doing this job. I was afraid of what he would do so as he went to his truck, I went in the house to get my gun. He was yelling from his truck that I wasn't sure what he would do. I do not recommend this company.

Kyle Y.

Kelly Electric currently doing electrical work without proper licensing or insurance.
They installed an ""upgraded"" electrical panel from 100 to 150 amps but didn't upgrade the service wires in gross violation of the NEC.
They cut wires and shoved them to the bottom of the box and stated they'd need more money to come out to fix.
They were called to troubleshoot a circuit issue and never resolved it.
They now refuse to answer their phone or respond to any emails.
They've been reported to TDLR for negligence and working without proper licensing. Do not use this contractor.

Darryl J.

Took a day off of work for an appointment they scheduled. Nobody showed up. Had to text them to try and resolve the issue because they don't use phones. They text me I had been notified of a cancelation. By no means I had not.