Keep Smiling Plumbing, Electrical, Heating & Cooling

Deborah F.

Our initial service call to Keep Smiling was for an electrician to troubleshoot and fix a problem our sump pump was pulling power from outdoor outlets. Our electrician Joshua Craig was able to identify the problem with the outlets and the circuitry during that visit. We elected to have a brand new sump pump installed as the old one had seen better days and was almost 15 years old. During his inspection of our 50+ year old home, he assessed many more of our outlets are probably in need of replacement and we should consider a full service for the home. We are very safety conscious and keep up with the house needs so we agreed with Joshua and signed off on the work. As we left for vacation that week, we were secure with Joshua having access to our home for the week so he could complete the work without interruption.

While we were on vacation, Joshua contacted us several times with an update on the work. There were several critical repairs that were needed to bring some of the wiring up to code that he needed permission to fix. We did that via email and he was able to continue working without stoppage.

When we returned home, we were extremely impressed not only with the quality of Joshua's workmanship but the quality of the materials he used. All of the sockets and plates are matching throughout the house. They are quiet, reliable, and many of the lights don't flicker anymore! The new wiring he performed dramatically affected the lighting in the areas addressed. We have GFCI in all the right places now and the security our home wiring is safe.

In terms of the efficiency of the company staff, they were on top of everything from setting up and confirming appointments by text and phone to letting us know everyday the timeframe that Joshua would arrive each day. Joshua was very prompt in returning our texts and made sure we understood all the work that was to be performed.

We would definitely recommend Joshua and Keep Smiling for a large electrical job such as ours. They were professional and courteous throughout the process. Thanks for the cookies!

R W.

After a poor initial experience with this company, they followed up and truly went above and beyond to make it right. For a complex plumbing problem, I would call Scott at this company. It is a bigger company with bigger overhead. Great humans. Establish the pricing in advance with them.

Christopher B.

My family needed a new water heater. James Nuckles came out quickly, and at a great price, replaced our 40 gal electric heater. We will definitely use Keep Smiling again.

N L.

Called them for a bad smell in the toilet. Issue was not fixed. They sent out another guy who did nothing and said it could be the vents. It's definitely not the vent. Very expensive and toilet still smells bad.

Dave S.

Only ones smiling here is the plumbers because they got paid.

Went with Keep Smiling Plumbing because they were available this morning & we had tenants coming to sign a lease this afternoon.

Initially everything started off great. The Technician was friendly professional & polite.

Even when he jumped on the you should replace the water heater instead of repairing it, I was ok with it. He made valid points that I understood before I called them. A water heater that's almost 20 years old is likely to go any time & the cost to repair versus how long it might last is terrible. I totally agreed & explained that I just got laid off 3 weeks ago & until I can find a new job we just need the drain valve to stop dripping. I even asked for a quote to replace it with a new Tankless water heater because I know it needs to be replaced but we just couldn't afford it today.

The technician explained that they won't warranty the repair because just depressurizing the tank to drain it & then repressurizing it could cause the entire tank to fail because of its age. I explained that I just need the drain to stop dripping long enough for me to find a new job & then I was calling them back for the new tankless system.

The technician started the job but reported he couldn't close the cold-water inlet valve. I asked if it's a problem & he said no just that he would have to shut off the main to do the repair. Thumbs up & back to work.

The new tenants arrive. We're going over the house tour & lease details when the technician reports the job is done. I asked if there were any issues & he reports no problems & everything is working fine. I give him my CreditCard, he has me sign for it & he is out the door.

45 minutes later I'm doing the walk through with tenants & all the tubs & sinks are full or sediment that didn't get rinsed down the drain. No big deal we turn on the water to rinse them since the tenants want to verify the plumbing. The hot water has more sediment as expected but oddly we're getting a lot of sediment from the cold-water lines too.

The Tenant & I are both checking out the water heater since it was just repaired & while I'm looking at the replaced drain at the bottom of the tank the tenant notes that the pipe fitting at the wall on top is dripping. I suggested perhaps the fitting worked loose while the technician was working & I said I'd call the technician after we finished.

Moving on we end in the kitchen where barely a dribble of water comes out the faucet. Hot or cold makes no difference. Not good news but I said I would ask about it.

I called & texted the technician about it & was told in simple terms & I quote. ""Absolutely No Warranty!""

I don't know what the no warranty disclaimer said because like an idiot I didn't' read it & just signed it when the technician handed me the pen, my bad.

I also don't know if there's a legal distinction between no warranty on repair versus shoddy labor that results in other issues/damages... Honestly, I don't really care.

I called about a leaking drain valve. I was told they would replace the drain valve but couldn't warranty the repair or guarantee the repair would even work because the water heater could fail when it was repressurized.

What I got for $380 was a fixed drain plug... leaking pipes, & what I guess is so much sediment in the water lines that it is clogging the faucets, but I guess I should be happy the drain doesn't drip.

Now I'm calling a different plumber to fix the leaking water pipe & figure out why faucets aren't flowing anymore after this plumber worked on my house.

I understand there's no warranty or guarantee on the water heater itself because it is old... if the water tank had failed when it was repressurized I would've signed up for the new tank today... but from where I'm sitting it looks like poor quality workmanship caused other issues during the repair & there is just a total lack of customer service to even care about it at all.

You can probably guess who I won't be calling back for the new tankless system when I can afford it in the next few months.

James T.

Not just over priced, but the old bait and switch with price. Will never use again.
They can't unexplain this one as a reply. You are wrong.

Dana F.

Isaac installed new ceiling fans and canister lights in our Lilburn home. He was professional and pleasant to deal with, pricing was favorable, and his work was precise, thoughtful, minimally invasive, and well executed. Highly recommended for competent electrical work. Responsive and very professional demeanor.

Susan H.

Jered was very professional and explained everything that was needed to complete the job. He gave me pricing before he began and did great.

C. F.

Keep Smiling sent one of their technicians out 2 days after we called. He did not introduce himself to me, just my husband. He then started to snake our lines with an extremely blurry camera & you couldn't see a thing. He was taking personal phone calls in our backyard. He then ""diagnosed"" our problem, saying he thinks there is a blockage somewhere in the line & our entire main sewer line needs to be replaced. He charged us $1700 & quoted us 13k to fix it. You can also see in the photos I added that he charged us $780 to remove our toilet & $362 to reinstall it. Insane.

We called Roto Rooter and they had 3 technicians out within 2 hours, on a Sunday night. They snaked our drain with a professional camera (you could actually see everything) and actually diagnosed our problem which was roots in our line. They charged us $600 & 5k to fix. Our sewer line did not need to be replaced so Keep Smiling lied about that. R.R. said the camera Keep Smiling used was one you could rent at Home Depot. R.R. also sent out a 4th person to our house just to check that we were happy with their service & make sure we were being taken care of.

After calling Keep Smiling to demand our money back after such blatant negligence & deceit, they refused. My husband threatened to report them to the state & they refunded us $1000 out of the $1700 ONLY after he called them back every day for almost a week straight because they tried to blow us off. We also reached out to the technician himself who refused our phone calls.

Richard M.

wanted 650.00 to replace a kitchen faucet.
WOW
a fairly simple task but I am not able at my age