Keefe's

Angela G.

Will never deal with this business again! Our office had them come out last year and they signed us up for a maintenance plan. I called yesterday and asked if they could come out to check on a problem we were having in one of the rooms, and a nice lady who had to keep putting me on hold to talk to her manager, told me that we owed them $400+ dollars because our maintenance plan was cancelled for no-payment. Turns out the card they were using was stolen so another card was issued. No one called (they said they did, but no one did), emailed or even sent notification of any kind that our contract was being cancelled. We had no idea and had even just spent over $11,000 with them at the owner's condo because we had what we still thought was a good relationship with them. I told them we would pay the amount we owed for the monthly rates, but they wanted to charge for discounts they had previously given. Even though we wanted to remain in a service plan. (Oh, and they never came out for the 6 month maintenance so it isn't like they did anything at all during the year. We had other work going on so we didn't realize they hadn't come out.) The girl I spoke with yesterday wouldn't let me speak to a manager. So a manager was supposed to call me back and never did. This morning when I called back to speak with a manager I was given the run around and the receptionist said well it says you already talked to a manager. I told her no, I spoke with a lady that kept putting me on hold while she went to speak to her manager. I spent at least 20 minutes on hold yesterday and got nothing accomplished. So basically we are going with another company. We don't like their business practices and the way they treat their customers.

N W.

Not impressed! The visit started out ok. Service person ran a diagnostic check and said everything seems to be fine. I explained the reason why I put in for the service call. The service person gave me a theory and since it's not my area of expertise I figured they would know best. So the blower was removed, cleaned, and reinstalled. I was put to work as well. I was instructed to vacuum around the unit. While the service person did a ""quick"" check of my outside unit. Everything was fine outback and I was good to go. Things were fine after the service was completed and my pockets lightened a couple hundred dollars. But a day or two later and the unit started acting up again. So I feel like a snatch & grab robbery occurred. Oh and watch out for the service plan hustle too.

O D.

I called Keefes because my AC was blowing warm air. I was told they would come out and do a diagnostics. The diagnostics consisted of checking both the exterior and the interior units.

Gracion Wunstell was the technician that arrived. I told him that the AC was blowing warm air. He walked to the outside unit. Without checking the unit and within a minute of arrival he told me that the problem was that my unit would not turn on. Lie # 1 because I had just turned it off prior to his arrival. When I told him the ac was working prior to his arrival he moved on to lie #2 without skipping a beat or telling me why without checking the unit he said it would not work.

He opened a compartment and told me that the capacitor was bad. But the capacitor was not bulging. Knowing that when most capacitors go bad they bulge, I told him the capacitor did not bulge. He conceded and moved on to lie number 3.

He then said the wire to the capacitor was burnt and that was causing the problem; therefore the wire needed to be replaced. When I looked at the wire and the capacitor I told him neither one appeared scorched. He looked again and said you right. I told him that the wire may have just been loose. He tightens the wire and the ac worked.

Gracion Wunstell smirks and tells me that I was lucky it was not the capacitor or the burnt wire because it would have cost a lot. Well, I think he tried to sell me that bs but failed because I had some knowledge and I watched everything he was doing. Anyway, he ended up charging me $119 to tighten a wire that took 30 seconds minus the bs that he tried to shove down my throat as he attempted to take advantage of what he believed was my ignorance with ac units.

At the end of the day, I ended up getting charged $249 (tighten the wire + diagnostics charge) and he did not give me a report on the spot as they normally do or receipt, which made me suspicious as I whispered to myself...what is he trying to hide.

As if Gracion Wunstell dishonesty was not enough when he tried to bs me, remember I was told the diagnostic included the outside and inside units, he charged me full price for the diagnostic and left without checking the inside unit.

I began recalling the conversation we had. He received several phone calls. He complained about the time and number of calls he still had to service. He also complained that while he was working he was missing a crawfish boiled that was sponsored by a distributor. Maybe thats why he rushed out without rendering the services I paid for.

I called the next day and spoke with the service manager Neil. Remember the report I did not get, well Neil told me that Gracion Wunstell documented in that report that he completed a diagnostic on BOTH the outside and INSIDE units. Neil said he would talk to Gracion Wunstell about the discrepancy and call me back.

Neil called me back and said that Gracion Wunstell ADMITTED HE LIED ON THE REPORT WHEN HE DOCUMENTED THAT HE HAD CONDUCTED A DIAGNOSTIC ON THE INSIDE UNIT.

Neil DID NOT seem BOTHERED or APOLOGIZED for THE DISHONESTY committed by Gracion Wunstell. But without asking and out of the blue he said he was going to refund me $40. What a joke! I could not believe that he was serious! No mention that we going to make things right and come finish what we charged you for but did not do or we take such acts of dishonesty seriously and will reprmand our employee and take steps to ensure such behavior would not happen again. Almost like he is $40 back, now go away. That was my interpretation. Anyway, as of the time of this review, a week or so later, they charged my credit card for services they did not render, but have not refunded the $40. I guess the lies and dishonesty starts at the top.

I choose Keefes because of the good ratings. After my experience, I think they have such good ratings because people are not versed in ac diagnostics so when they get their ac's working again, people are happy. Not knowing that they have been taken advantage by a bunch of good manners, bs talking robbers without the bad guy customs and guns.

Kent T.

Keefe's gave us the highest estimate for changing out my home ac system. I had several companies come out and bid on changing out the ac system. I called Keefe's back to see if they could give me a better price but they said no. I had been a customer of Keefe's for years. I already had received prices on the same units that they were quoting me on which were a lot lower than their awfully high quote.

Costs to advertise the business must be added into their ac work estimates.

Do your due diligence before using them for anything!!!

Yolanda P.

Never received the quote to replace my ac unit. Salesman came out August 2. After not receiving it August 13, I followed up. I was told it would be emailed to my husband -- nothing received. I called yesterday, and was told it would be emailed -- nothing received. When I called today, I was told the quote had not been entered in the system and another salesman would have to come out to look at the system to give me a quote. Why wasn't I told that when I called Monday?!

Harris C.

I had Keefe's come out to inspect my AC unit, because the unit wasn't cooling correctly. The repairman was Ray Sims. He spent couple of hours checking it out, then called me back and told me I needed a new thermostat that would cost $475 and $300 Labor. I asked him the model of the thermostat, and he couldn't tell me, he explained that his parts man knew.

I called the office to see if I could find out, and they then had Ray call me and I got the same answer. I emailed the owner, and never get a response, and then received on from with with the model. I never did replace it.

I had Gulf Coast Refrigeration come out, and figured out it was the capacitor going bad. They replaced it for $40.

Patrice H.

My mother called Keefe's AC Heating and Electrical to have her AC unit service due to it started running hot
On July 30 2018 Keefe's was scheduled to come to my mother's house for 11 am to service her AC unit The service tach John B showed up 10 minutes late He inspected her AC unit and informed her that she needed a new AC unit and the cost is $8,000.00 Because her AC unit is unrepairable The service tach John B took advantage of my elderly mother He put a portable AC unit in her window and told her he was going to give her a call to set up an appointment to install her new AC unit My mother paid the service tach John B $88.00 for his lies and $500.00 for the downpayment on the new AC unit My mother called me and told me that she have to purchase a new AC unit and it cost$8,000.00 I told her to CANCEL that work order I called another company They came 30 after Keefe's service tach John B left and they inspected her AC unit and changed out the compressor and my mother's AC unit was working again My mother called Keefe's back and spoke with the receptionist Brianne M to telling her AC unit was working again and the service tach John B lied to her and they can come to pick up the portable AC unit Brianne M and the others staff members Selena P Monica R and Karie G started giving my mother the running around stating that there's no manager in the office someone will call you back and she's still waiting
On August 01 2018 I called Keefe's I spoke with Karie G I told her about my mother's situation and I was told the manager was not in the office and someone will return my call
Keefe's AC Heating and Electrical located at 2233 Lafayette Avenue in Harvey La is a BIG RIP-OFF and they take advantage of poor elderly people especially the elderly woman great job John B the service tach Brianne M Selena P Monica R and Karie G for being apart of the BIG RIP-OFF TEAM This company doesn't deserve any stars but you have to pick one to post your review

Elizabeth H.

I had used Keefe's a few times for service. They got the job done, but the service tech should have told me how much the R-22 freon would cost before recharging my system. (I've been dealing with a leaky coil for a few years. This year the cost jumped significantly - $400 to $750 for the same amount of R-22. Had I known I was going to be allowing $750 to leak into the atmosphere, I would have said ""time for a new system."") The freon that they put into my system in May 2018 only lasted two months. I decided it was time to get a new system when it was apparent the freon was gone and the blower motor broke. When did it break? During this bad heat wave July 2018! I requested that a ""Comfort Specialist"" come discuss options for a new system. Nelson was sent out that very next day. He looked over everything and provided me one option - quoted me their lowest SEER system, and padded with the need for new electrical. (I say that as the contractor I hired said the existing wiring was fine because the new unit would not be drawing as much power as the system I currently have.) What I resented was that it appeared that the Comfort Consultant made an assumption I would go with what ever would be lowest cost option - 14 SEER, single speed AC unit, etc.. Big problem was that he did not provide options after I asked for them! I found him quite condescending, too. Did not stop to truly respond to my questions, just went on with what appeared to be a canned presentation. I had been researching SEER ratings, single stage vs two stage vs variable speed AC units, etc. Did I mention I'm a single woman? A competitor came the next day. Looked at everything. Asked him about the need for upgraded wiring. He did not consider it necessary. Worked up three different proposals. I went with the 17 SEER, two stage AC unit. (Of course all of the quotes I received also included the gas furnace with blower and the coils.). Bottom line, I'm spending a more money, but getting a more efficient system. The contractor also brought over two window units and installed them to cool my home until they come next week to install my new system. (The company I hired told me, without asking, they would bring ACs to cool the house until they install the new system. The ""Comfort Specialist"" did not offer. I did ask him if they, too, would provide window units if I went with them and I got a mumbled ""sure"".)

Amy F.

I called these guys in April. They were really responsive and someone came out pretty quickly. He took a look at my AC and said he had enough info to put together a quote to replace it. Then, I was ghosted. Fast forward a month and a half later, about 4 phone calls from me trying to get the quote, and a final call today - the guy never put the quote together and had nothing to offer me except a new tech visiting at an inconvenient time. Sorry Keefe's, you had your chance but I will be taking my business elsewhere from now on.

Phil C.

Called Keefe's for a new whole house A/C system quote. Elden arrived in front of my house at the appointment time, which was my only indicator that he was from Keefe's, as he had no company logo on the vehicle, he had no keefe's logo on his clothing, no keefe's logo on his clipboard and when I asked for a business card ""he was out"".
He briefly looked over my existing system and asked me what kind of system I wanted. I asked him what was the best one, he replied with the first of many sarcasms ""the one installed correctly"". He would not answer a direct question about what I needed as far as tonnage, return air placement, vent placement. He said that would all be figured out by algorithms. He then spent about 30 minutes bragging about how great THE $24,000 A/C system was that he put in his house and shared a few other of his useless life wisdoms. At this point I still do not know if he works for Keefe's or is some kind of scam artist. After playing games with me for 45 minutes he says, just tell him how much I want to spend and he will put together a system for that price....What a Horrible expierence. Never received a follow call, or email or letter.